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Platform Security Engineer
Gallatin
Austin, TX · El Segundo, CA · Washington, D.C., DC
We're looking for a Platform Security Engineer to protect Gallatin, our platform, and our customers as our profile in defense technology grows. You'll own security across the platform:…
Added 3 mins ago
Lead AI/ML Engineer
Kendra Scott
Austin, TX
Kendra Scott is seeking a Lead AI/ML Engineer to advance how we use artificial intelligence to improve business performance and reduce manual work.
Added 3 mins ago
Reliability Engineer II
MED Medtronic Inc
Mounds View, MN
Must Have: Minimum Requirements- To be considered for this role, please ensure the minimum requirements are evident in your applicant profile:
Added 3 mins ago
AWS Senior DevOps Engineer
NTTD Ser Fed Govt, Inc.
Herndon (REMOTE)
We are currently seeking a AWS Senior DevOps Engineer to join our team in Herndon (REMOTE), Virginia (US-VA), United States (US).
Added 3 mins ago
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Sr Azure Platform / DevOps Engineer (SRE)
NTT DATA Americas, Inc.
Plano
- $96,000 to $125,000 USD / year
We are currently seeking a Sr Azure Platform / DevOps Engineer (SRE) to join our team in Plano, Texas (US-TX), United States (US).
Added 4 mins ago
Junior Hardware Test Engineer
MANTECH
Washington, DC
MANTECH seeks a career and customer-oriented Junior Hardware Test Engineer to join our team in Washington, D.C. This is a hybrid position with 1 day onsite and 4 days remote per week.
Added 4 mins ago
O
Core Infrastructure Engineer 2
Oracle
Nashville, TN
- $70,000 to $166,100 USD / year
…security, observability, deployment automation, and production…
Added 4 mins ago
Manufacturing Engineer
Superior Essex
Hoisington, KS
ESSENTIAL PURPOSE OF THIS POSITION: Under the general supervision and guidance of the Engineering Manager or senior engineer to whom assigned, perform a variety of functions in the…
Added 5 mins ago
Sr Principal Process Engineer
SP - Propulsion Systems
United States
Must have the ability to obtain and maintain a U.S
Added 5 mins ago
Principal / Senior Principal Electronics Engineer
CORP-Corporate Office
United States
Must have the ability to obtain/maintain SAP clearance and/or program-specific clearances
Added 5 mins ago
Energetics Manufacturing Engineer - Level 3 or 4
DS - MP - Elkton
United States
Must have a bachelors degree in STEM plus at least 5 years of related experience · Must have a bachelors degree in STEM plus at least 8 years of related experience
Added 5 mins ago
Engineer Manufacturing
CORP-Corporate Office
United States
Northrop Grumman is seeking a Manufacturing Engineer to support Surface Mount Technology Manual Assembly for Space Programs at our brand-new Space and Autoline Technology (SALT) facility in…
Added 5 mins ago
SO
OPERATIONS OFFICE MANAGER - 55004336
State of Florida
LAKE CITY, FL
- $60,889.66 USD / year
Ensures that all inquiries made or assigned to the Lake City Operations Center Engineer are responded to accurately and in a timely manner. Responsibilities include gathering full…
Added 5 mins ago
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ServiceNow Platform Engineer (ITSM)
The Huntington National Bank
Columbus, OH · Detroit, MI · Dallas, TX · Minnetonka, MN · Atlanta, GA · Cincinnati, OH · Houston, TX · Birmingham, AL
- $70,000 to $140,000 USD / year
Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
Added 5 mins ago
AS
Cybersecurity Data Engineer
August Schell
Adelphi, MD
- $150,000 to $180,000 USD / year
Ability to work onsite three days per week at ALC in Adelphi, Maryland
Added 5 mins ago
Managing Consultant, Environmental Geologist/Hydrogeologist/Scientist or Engineer
Environmental Resources Management Southwest, Inc.
New Orleans, LA · Baton Rouge, LA
…Consultant, Environmental Geologist/Hydrogeologist/Scientist or Engineer based in New Orleans and Baton Rouge, you will combine technical expertise, client leadership, and strategic…
Added 5 mins ago
Engineer I - Welding Engineer
Framatome North America
Lynchburg, VA
…consists of the Component Repair Design, Welding Engineering, Operations, Tooling Engineering, Project Engineering and Project Management, Pump and Motor Services, and Metrology groups. The…
Added 8 mins ago
Thermal Engineer (Senior or Staff)
True Anomaly
Denver, CO · Long Beach, CA
True Anomaly is looking for a creative Thermal Engineer at the Senior or Staff level to develop new spacecraft. In this role you will be work with a multi-disciplinary product team to…
Added 8 mins ago
Senior Director Software Engineering
Capital One
Dover, DE
As a Senior Director, Full-stack Engineer at Capital One, you will lead high-performing engineering teams working to define the future of banking in the cloud. You will partner closely with…
Added 8 mins ago
Process Engineer
Qnity
Newark, DE
Qnity is searching for a Process Engineer in the Kalrez® manufacturing operations in Newark, Delaware. The Process Engineer provides technical leadership and day-to-day engineering support…
Added 8 mins ago
Senior AI Engineer
Qnity
Wilmington, DE
…devices and microchip fabrication. In this role, the Senior AI Engineer will collaborate with data scientists, operations scientists, and Digital and IT teams engaged in a variety of…
Added 10 mins ago
Mechanical Engineer IV, Robotics
Applied Materials
Santa Clara, CA · Santa Clara
As a Mechanical Engineer, you’ll leverage your strong foundation in physics, mathematics, and materials science to process and resolve mechanical problems, design and implement custom…
Added 10 mins ago
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IT Support Engineer - NJ/NY
BETSOL
New York, NY
- $70,000 to $80,000 USD / year
Must have experience providing onsite support at customer locations · Must have current enterprise (mid to large size organizations) experience in IT support or experience working with an MSP provider
Added 10 mins ago
VC
Associate Director - Sales Engineer
Verizon Corp Rsrcs Group LLC
Annapolis Junction, MD · NY · Blue Bell, PA · Basking Ridge, NJ
- $159,500 to $278,000 USD / year
Discovering opportunities for more effective technical support to the sales team.
Added 11 mins ago
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Sr. Enterprise Systems Engineer
TEKsystems
Mason, MI
- $57 to $70 USD / hour
Serve as a technical expert and apply hands-on experience in multiple industries, large complex environments, and across several disciplines such as server infrastructure, virtualization,…

Paradigm Health

Technical Support Engineer

Remote, United States

$120,000 to $150,000 USD / year

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Job details

Pay: $120,000 to $150,000 USD / year
Posting language: English
Posted: Nov 12, 2026

Original job description

Paradigm Health is rebuilding the clinical research ecosystem by enabling equitable access to trials for all patients. Our platform enhances trial efficiency and reduces the barriers to participation for healthcare providers. Incubated by ARCH Venture Partners and backed by leading healthcare and life sciences investors, Paradigm’s seamless infrastructure implemented at healthcare provider organizations, will bring potentially life-saving therapies to patients faster.

Our team hails from a broad range of disciplines and is committed to the company’s mission to create equitable access to clinical trials for any patient, anywhere. Join us, and bring your expertise, passion, creativity, and drive as we work together to realize this mission.

About the role:

This is a hybrid role that blends the responsiveness of Tier 1 support with the technical depth of Tier 2. You will build and leverage purpose-built dashboards, investigation tooling, and AI-assisted agents to resolve the majority of tickets autonomously - reducing Engineering and Product dependency - while also serving as the internal expert who diagnoses root causes and drives continuous improvement in how support operates.

What you’ll do:

Triage & First-Response

Serve as the primary contact for inbound support tickets from research sites, sponsor teams, and Clinical Operations staff via Zendesk
Categorize, prioritize, and resolve common break-fix issues - login/access, account provisioning, platform navigation, standard trial workflow questions - within defined SLAs
Monitor standard trial SLA milestones (patient surfacing timelines, appointment data receipt) using support dashboards; proactively flag anomalies before sites escalate
Provide timely, clear, and professional responses to clinical coordinators, PIs, and sponsor program managers - often non-technical users - with appropriate context and next steps

Complex Investigation & Root Cause Analysis

Investigate data discrepancies across the full pipeline: EHR/interface ingestion, department data filters, patient matching logic, and app-layer presentation - determining whether issues are isolated, site-specific, or systemic
Diagnose interface-related issues (SIU feeds, HL7/FHIR file delivery, ingest delays) by reviewing interface go-live timelines, delivery logs, and ingestion history
Triage patient-trial identification feedback - a high-frequency, high-complexity scenario - by examining data across interfaces, pipelines, and the application, and routing findings to the appropriate team (data discrepancy, trial configuration, pipeline bug, or app bug)
Perform root cause analysis and produce clear summaries for both external users (sites and sponsors) and internal stakeholders (Engineering, Product, Technical Services)

Tooling, Automation & Continuous Improvement

Build and maintain internal support tooling: investigation dashboards, triage applications, and AI-assisted agents that enable faster, more autonomous ticket resolution
Implement and optimize Zendesk configurations to surface actionable metrics - resolution time, ticket priority, and ticket leakage (tickets that escalate beyond Support) - and drive continuous improvement
Identify recurring issue patterns and build automated detection and response workflows where appropriate
Maintain and expand the internal knowledge base: runbooks, issue playbooks, escalation criteria, and resolution documentation
Participate in UAT and product release cycles to anticipate new support scenarios and update tooling proactively

Cross-Functional Collaboration

Serve as the liaison between the Support function and Engineering, Product, Informatics, and Technical Services - translating ticket patterns into structured defect reports and product feedback
Maintain accurate ticket records; apply consistent tagging, priority, and resolution codes to enable downstream analytics and trend identification
Track and report on core support KPIs: first-contact resolution rate, mean resolution time, escalation-to-engineering ratio, and ticket leakage rate

Who you are:

Required

Bachelor's degree in health informatics, life sciences, computer science, clinical research, or a related field - or equivalent professional experience
6-9 years in a technical support, data operations, or client-facing technical role; health tech or regulated SaaS environment strongly preferred
Working knowledge of clinical research operations: IRB, CRF, EDC, site coordinator workflows, patient recruitment lifecycle
Hands-on SQL experience - ability to query databases to trace data flow, validate pipeline outputs, and identify missing or anomalous records
Familiarity with data integration concepts: HL7 (SIU, ADT), FHIR, file-based ETL, interface monitoring
HIPAA compliance knowledge and experience handling PHI in a technology context
Proficiency with Zendesk or equivalent support platforms; comfort with configuration and reporting
Strong analytical and written communication skills - able to produce rigorous root cause summaries for both technical and non-technical audiences

Preferred

Experience building internal tooling, dashboards, or lightweight investigation apps (Python, no-code/low-code, or similar)
Exposure to AI/LLM-assisted support tooling, triage agents, or workflow automation
Familiarity with EHR systems (Epic, Cerner) and how clinical data is structured and delivered
Experience with clinical trial platforms: CTMS, EDC (Medidata, Veeva), IRT, or eConsent systems
Understanding of 21 CFR Part 11 (electronic records in regulated clinical environments)
CCRP, CCRA, CPHIMS, or equivalent clinical/health informatics certification

At Paradigm Health, we are committed to providing equal employment opportunities to all qualified individuals. We encourage and welcome candidates from all backgrounds and perspectives to apply for our open positions. We are interested in all qualified individuals and ensure that all employment decisions are based on job-related factors such as skills, experience, and qualifications.

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Jobs in the United States