Jobs in the United States

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Senior Software Engineer – AI Center of Excellence - Remote
UnitedHealth Group
Eden Prairie, MN
- $91,700 to $163,700 USD / year
area, you will be required to work in the office a minimum of four days per week
Added 2 mins ago
FPGA Design - Lead Research Engineer "CLEARANCE REQUIRED"
GE Vernova International LLC
United States
As a Lead FPGA Research Engineer within GE Vernova Advanced Research, you will architect and develop state-of-the-art embedded systems for real-time controls and industrial communication…
Added 2 mins ago
Senior Systems Engineer – Drivetrain Retrofits
GE Vernova International LLC
United States
The Senior Systems Engineer for Drivetrain Retrofits (DTR) serves as the technical lead for NPI program execution focusing on the integration of drivetrain retrofits and system enhancements…
Added 2 mins ago
Staff Structures Engineer (Vehicle)
Relativity Space
Long Beach, CA
Review of static & dynamic load inputs, material properties & test as well as structural systems & subsystems requirements.
Added 2 mins ago
Senior Structures Responsible Engineer
Relativity Space
Long Beach, CA
Review of static & dynamic load inputs, material properties & test as well as structural systems & subsystems requirements
Added 3 mins ago
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(1121104) Autonomous Truck Integration & Validation Engineer
Diversified Services Network, Inc.
Tucson, AZ
- $84,000 to $89,000 USD / year
DSN is seeking an Autonomous Truck Integration & Validation Engineer to join a 1st shift team supporting autonomous haul truck testing. This onsite position is based in Tucson, AZ, and…
Added 3 mins ago
Assistant Engineer
Hornblower
ME
…including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services…
Added 4 mins ago
Electrical Engineer - Unmanned Systems (Journeyman)
BTS Software Solutions
Aberdeen, MD
CACI is seeking a highly capable Electrical Engineer to drive the design, integration, and advancement of embedded hardware and UAS technologies supporting critical defense missions. In…
Added 5 mins ago
DAT Feature and Software Engineer
Ford
Dearborn, MI · Dearborn
…programmatic checks, improve release readiness, and prevent integration…
Added 5 mins ago
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Linux Systems Administrator, Mid-Level
Bowhead
Corona, CA
- $100,000 to $110,000 USD / year
Systems Administrator administers and supports daily operational requirem• Linux Systems Administration: Install, configure, and maintain Linux servers (e.g., Red Hat, CentOS, Ubuntu)…
Added 7 mins ago
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IT-Security & Communication Engineer
United States
- $85,000 to $105,000 USD / year
We are looking for a passionate IT-Security & Communication Engineer who thrives on designing and implementing secure, high-performance communication systems. You will collaborate with…
Added 7 mins ago
Narrowband (NB) Systems Engineering, Integration, and Test (SEIT) Lead
The Aerospace Corporation
San Diego, CA
The Defense Systems Group (DSG) provides analysis-based decision support to senior leaders on space architectures, policy and strategy, technology development, warfighter capability…
Added 8 mins ago
Applications Engineer - Data Centers
Generac Power Systems Inc
Sussex, WI · Milwaukee, WI
The Applications Engineer is a technical expert responsible for translating customer and product requirements into executable product configurations and commercial solutions. This role…
Added 9 mins ago
Robotics Software Engineer 1
PACCAR
Chillicothe, OH
PACCAR is seeking a Robotics Software Engineer to have a solid background and experience developing software using Microsoft technologies. A successful candidate will be highly…
Added 9 mins ago
Modeling/Sim Engr Principal
SAIC
Reston, VA
SAIC is seeking a Model-Based Systems Engineer (MBSE) / MBSE Modeler to join our team supporting a mission-critical national security program. In this role, you will design, develop, and…
Added 9 mins ago
Project Electrical Engineer (III)
Oceaneering
Hanover, MD
As a Project Electrical Engineer (industry equivalent: Electrical Engineer 3), serve as a vital member of the Oceaneering Aerospace and Defense Technologies (ADTECH) engineering team – an…
Added 9 mins ago
Sales Engineer, Enterprise Named
Fortinet
Remote, United States
5 – 8 year’s experience in technical/pre-sales support as a sales or systems engineer
Added 10 mins ago
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Electrical Engineer I/II
Antares
Los Angeles, CA
- $120,000 to $185,000 USD / year
As an Electrical Engineer at Antares, you will contribute to the architecture, design, testing, and integration of instrumentation and control (I&C) and power distribution systems for…
Added 10 mins ago
Sr. Platform Engineer
Insight
Chandler
The Platform Engineer supports logical turn-up, validation, troubleshooting, automation, and operational readiness for advanced AI infrastructure environments. This role focuses on the…
Added 10 mins ago
Staff Full-stack Engineer
Capital One
McLean, VA
10+ years of experience with Networking protocols and integration with third party distributed systems
Added 10 mins ago
Full-stack Engineer 4 (Risk Tech)
Capital One
Richmond, VA · McLean, VA · Cambridge, MA
…Excellence team empowers our talent to build better, more resilient systems every day. Together, we ensure that Risk Tech isn't just a safeguard - it’s a competitive…
Added 11 mins ago
Sr. Electrical Engineer - Huntsville, AL
Military Spouse Jobs & VetJobs
United States
Leidos Defense Systems is seeking a highly motivated Sr Electrical Engineer who loves collaboration and being a part of something big, to join our team. This role drives the implementation…
Added 13 mins ago
Senior Systems Administrator
ASRC Federal
KS
…laboratory network as well as other MRP Program areas. These systems facilitate high-speed data transfer, AI modeling, data visualization, and reproducible scientific outcomes through the…
Added 14 mins ago
TW
Systems Engineer (part-time) - IT Solutions
Texas Woman’s University
Denton, TX
- Part-time
The Systems Engineer (part-time) is responsible for assisting the Sr Systems Engineer in developing, maintaining, testing, and analyzing university technology and infrastructure services to…
Added 16 mins ago
Sr. Aerospace Software Engineer (Starfall)
SpaceX
Hawthorne, CA
As a Sr. Software Engineer on the Starfall Engineering organization, you will design and implement software and firmware for the next generation of avionics systems at SpaceX. You will be…

Paradigm Health

Technical Support Engineer

Remote, United States

$120,000 to $150,000 USD / year

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Job details

Pay: $120,000 to $150,000 USD / year
Posting language: English
Posted: Nov 12, 2026

Original job description

Paradigm Health is rebuilding the clinical research ecosystem by enabling equitable access to trials for all patients. Our platform enhances trial efficiency and reduces the barriers to participation for healthcare providers. Incubated by ARCH Venture Partners and backed by leading healthcare and life sciences investors, Paradigm’s seamless infrastructure implemented at healthcare provider organizations, will bring potentially life-saving therapies to patients faster.

Our team hails from a broad range of disciplines and is committed to the company’s mission to create equitable access to clinical trials for any patient, anywhere. Join us, and bring your expertise, passion, creativity, and drive as we work together to realize this mission.

About the role:

This is a hybrid role that blends the responsiveness of Tier 1 support with the technical depth of Tier 2. You will build and leverage purpose-built dashboards, investigation tooling, and AI-assisted agents to resolve the majority of tickets autonomously - reducing Engineering and Product dependency - while also serving as the internal expert who diagnoses root causes and drives continuous improvement in how support operates.

What you’ll do:

Triage & First-Response

Serve as the primary contact for inbound support tickets from research sites, sponsor teams, and Clinical Operations staff via Zendesk
Categorize, prioritize, and resolve common break-fix issues - login/access, account provisioning, platform navigation, standard trial workflow questions - within defined SLAs
Monitor standard trial SLA milestones (patient surfacing timelines, appointment data receipt) using support dashboards; proactively flag anomalies before sites escalate
Provide timely, clear, and professional responses to clinical coordinators, PIs, and sponsor program managers - often non-technical users - with appropriate context and next steps

Complex Investigation & Root Cause Analysis

Investigate data discrepancies across the full pipeline: EHR/interface ingestion, department data filters, patient matching logic, and app-layer presentation - determining whether issues are isolated, site-specific, or systemic
Diagnose interface-related issues (SIU feeds, HL7/FHIR file delivery, ingest delays) by reviewing interface go-live timelines, delivery logs, and ingestion history
Triage patient-trial identification feedback - a high-frequency, high-complexity scenario - by examining data across interfaces, pipelines, and the application, and routing findings to the appropriate team (data discrepancy, trial configuration, pipeline bug, or app bug)
Perform root cause analysis and produce clear summaries for both external users (sites and sponsors) and internal stakeholders (Engineering, Product, Technical Services)

Tooling, Automation & Continuous Improvement

Build and maintain internal support tooling: investigation dashboards, triage applications, and AI-assisted agents that enable faster, more autonomous ticket resolution
Implement and optimize Zendesk configurations to surface actionable metrics - resolution time, ticket priority, and ticket leakage (tickets that escalate beyond Support) - and drive continuous improvement
Identify recurring issue patterns and build automated detection and response workflows where appropriate
Maintain and expand the internal knowledge base: runbooks, issue playbooks, escalation criteria, and resolution documentation
Participate in UAT and product release cycles to anticipate new support scenarios and update tooling proactively

Cross-Functional Collaboration

Serve as the liaison between the Support function and Engineering, Product, Informatics, and Technical Services - translating ticket patterns into structured defect reports and product feedback
Maintain accurate ticket records; apply consistent tagging, priority, and resolution codes to enable downstream analytics and trend identification
Track and report on core support KPIs: first-contact resolution rate, mean resolution time, escalation-to-engineering ratio, and ticket leakage rate

Who you are:

Required

Bachelor's degree in health informatics, life sciences, computer science, clinical research, or a related field - or equivalent professional experience
6-9 years in a technical support, data operations, or client-facing technical role; health tech or regulated SaaS environment strongly preferred
Working knowledge of clinical research operations: IRB, CRF, EDC, site coordinator workflows, patient recruitment lifecycle
Hands-on SQL experience - ability to query databases to trace data flow, validate pipeline outputs, and identify missing or anomalous records
Familiarity with data integration concepts: HL7 (SIU, ADT), FHIR, file-based ETL, interface monitoring
HIPAA compliance knowledge and experience handling PHI in a technology context
Proficiency with Zendesk or equivalent support platforms; comfort with configuration and reporting
Strong analytical and written communication skills - able to produce rigorous root cause summaries for both technical and non-technical audiences

Preferred

Experience building internal tooling, dashboards, or lightweight investigation apps (Python, no-code/low-code, or similar)
Exposure to AI/LLM-assisted support tooling, triage agents, or workflow automation
Familiarity with EHR systems (Epic, Cerner) and how clinical data is structured and delivered
Experience with clinical trial platforms: CTMS, EDC (Medidata, Veeva), IRT, or eConsent systems
Understanding of 21 CFR Part 11 (electronic records in regulated clinical environments)
CCRP, CCRA, CPHIMS, or equivalent clinical/health informatics certification

At Paradigm Health, we are committed to providing equal employment opportunities to all qualified individuals. We encourage and welcome candidates from all backgrounds and perspectives to apply for our open positions. We are interested in all qualified individuals and ensure that all employment decisions are based on job-related factors such as skills, experience, and qualifications.

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Jobs in the United States