Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 1 min ago
Senior Engineer, Corporate Systems & Finance Technology
Marriott
Remote, United States
The Application Solution Engineer for Oracle Enterprise Performance Management (EPM) is a subject-matter expert responsible for the design, implementation, and optimization of the full EPM…
Added 2 mins ago
Lead Director - Security Operations Center (SOC)
CVS Health
New York, NY · Juneau, AK · Montgomery, AL · Little Rock, AR · Phoenix, AZ · Sacramento, CA · Denver, CO · Hartford, CT · Washington Dc, DC · Dover, DE · Tallahassee, FL · Atlanta, GA · Honolulu, HI · Des Moines, IA · Boise, ID · Springfield, IL · Indianapolis, IN · Topeka, KS · Frankfort, KY · Baton Rouge, LA · Boston, MA · Annapolis, MD · Augusta, ME · Lansing, MI · Saint Paul, MN · Jefferson City, MO · Jackson, MS · Helena, MT · Raleigh, NC · Bismarck, ND · Lincoln, NE · Concord, NH · Trenton, NJ · Santa Fe, NM · Carson City, NV · Albany, NY · Columbus, OH · Oklahoma City, OK · Salem, OR · Harrisburg, PA · Providence, RI · Columbia, SC · Pierre, SD · Nashville, TN · Austin, TX · Salt Lake City, UT · Richmond, VA · Montpelier, VT · Olympia, WA · Madison, WI · Charleston, WV · Cheyenne, WY
Added 2 mins ago
Vehicle Test Engineer II, Vehicle Efficiency Engineering
Lucid Motors
Newark, CA
As a Vehicle Test Engineer II within VEE, you will collaborate across teams to identify and improve vehicle efficiency, range, and cabin comfort. You will support vehicle development and…
Added 2 mins ago
Test Engineer Intern (Summer 2027)
RocketForce Technologies LLC
Mason, OH
As an Test Engineer Intern, you will have the opportunity to work various launch vehicle and space-based application programs, solving our customer’s most difficult technical challenges.…
Added 2 mins ago
SL
Sr. Linux Engineer
Soliel LLC
Fort Meade, MD
- Up to $165,000 USD / year
We are seeking a hands-on Systems Engineer to support secure DoD enterprise environments. This position prioritizes Red Hat Enterprise Linux (RHEL) engineering, Ansible automation, and DISA…
Added 2 mins ago
Senior Analytics Engineer
The Krazy Coupon Lady
Remote, United States
Shipped a 0 to 1 data product as a founding engineer, taking it from first pilot to paying customers. Databricks certifications (Data Engineer Associate/Professional, Data Analyst…
Added 4 mins ago
O
Site Reliability Engineer - OCI (Start Date: Feb 2027)
Oracle
Nashville, TN
- $59,100 to $118,200 USD / year
To be considered for a SRE position in OCI, you must possess the Objective Minimum Qualifications (OMQs) below
Added 4 mins ago
F-35 Structures Prognostics and Health Management Principal Engineer (Reporting Lead)
BAE Systems
Fort Worth, TX
Job Description The F-35 Structures Prognostics and Health Management (SPHM) Principal Engineer (Reporting Lead) maintains all responsibility for all reports generated by the SPHM team.…
Added 4 mins ago
Agentic Workflow Engineer
Western Governors University
Salt Lake City, UT
Coaches and supports other team members and university employees in the application of AI-enabled workflow engineering and process transformation practices.
Added 5 mins ago
SO
Construction Inspector 5 (Jennings Construction)
State of Louisiana
Jennings, LA
- $25.72 to $46.31 USD / hour
…management, or construction technology; ORPossession of an engineer intern certificate.Job…
Added 5 mins ago
Facilities Engineer
SkyWater Technology Foundry, Inc.
Austin, TX
We are looking for a Facilities Engineer to join our team in Austin.
Added 5 mins ago
BW
Senior Database Engineer
Bronco Wine Co
Ceres, CA
- $125,000 to $155,000 USD / year
…and other business-critical applications. The Senior Database Engineer partners with application, infrastructure, security, and business teams to maintain reliable database environments,…
Added 8 mins ago
Equipment Engineer
Micron Technology, Inc.
Manassas, VA
AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true…
Added 8 mins ago
MS
Network and Systems Engineer - Mountlake Terrace, WA
Mindful Support Services
Mountlake Terrace, WA
- $100,000 to $110,000 USD / year
The Network and Systems Engineer serves as a key technical resource responsible for maintaining and enhancing our infrastructure while planning, designing, and deploying new solutions to…
Added 8 mins ago
Engineer-Design Methodology-Analog Testbench Development
Micron Technology, Inc.
Boise, ID
AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true…
Added 8 mins ago
A
Senior Engagement Manager
Aviatrix
United States
- $135,024 to $158,852 USD / year
…delivers runtime security and enforcement within the cloud application infrastructure itself – closing gaps between existing solutions and helping organizations regain visibility and…
Added 10 mins ago
Systems Test Engineer 3
United Launch Alliance
Centennial, CO
The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability…
Added 11 mins ago
Senior Staff Engineer & Architect, Agentic AI Platform
Daon Inc
Fairfax, VA
We're looking for a hands-on senior engineer and architect to turn our agentic AI work into secure, scalable products inside the TrustX platform. You'll set the technical direction and also…
Added 11 mins ago
AC
Senior IT Security and Network Engineer
AIR Communities
Denver, CO
- $130,000 to $160,000 USD / year
The role is expected to work in the office 4 to 5 days per week, based on business and team needs
Added 11 mins ago
RE
Lead Software Engineer
RGA Enterprise Services Company
Remote, United States
- $123,120 to $183,290 USD / year
As Technical Lead Engineer, provides technical skills combined with strong leadership skills to articulate architectural direction and solutions to both product stakeholders and the…
Added 12 mins ago
Reverse Engineer - Android
Musarubra US, LLC
Remote, United States
…following: Android Development, Reverse Engineering, Pentesting, Application Security Assessments, Capture the Flag…
Added 12 mins ago
Software Development Engineer – Agentic AI
Musarubra US, LLC
TX
Software Development Engineer – Agentic AIAbout Trellix
Added 13 mins ago
Staff Software Engineer, Fullstack (Auth Experiences)
Affirm
Remote, United States
The Auth Experiences team is looking for a passionate Staff Software Engineer to help set technical direction and build the next generation of web and mobile experiences for Affirm…
Added 13 mins ago
A
Software Engineer I, Backend (Continuous Delivery)
Affirm
Remote, United States
- $130,000 to $180,000 USD / year
Added 14 mins ago
Flight Termination Systems Engineer
Castelion Corporation
Torrance, CA · Torance, CA
We are seeking a Autonomous Flight Termination Systems Engineer to lead the qualification and certification of flight safety electronics for Castelion’s long-range hypersonic strike…

Paradigm Health

Technical Support Engineer

Remote, United States

$120,000 to $150,000 USD / year

Apply on jobs.ashbyhq.com About employer

Applications open in a new tab.

Job details

Pay: $120,000 to $150,000 USD / year
Posting language: English
Posted: Nov 12, 2026

Original job description

Paradigm Health is rebuilding the clinical research ecosystem by enabling equitable access to trials for all patients. Our platform enhances trial efficiency and reduces the barriers to participation for healthcare providers. Incubated by ARCH Venture Partners and backed by leading healthcare and life sciences investors, Paradigm’s seamless infrastructure implemented at healthcare provider organizations, will bring potentially life-saving therapies to patients faster.

Our team hails from a broad range of disciplines and is committed to the company’s mission to create equitable access to clinical trials for any patient, anywhere. Join us, and bring your expertise, passion, creativity, and drive as we work together to realize this mission.

About the role:

This is a hybrid role that blends the responsiveness of Tier 1 support with the technical depth of Tier 2. You will build and leverage purpose-built dashboards, investigation tooling, and AI-assisted agents to resolve the majority of tickets autonomously - reducing Engineering and Product dependency - while also serving as the internal expert who diagnoses root causes and drives continuous improvement in how support operates.

What you’ll do:

Triage & First-Response

Serve as the primary contact for inbound support tickets from research sites, sponsor teams, and Clinical Operations staff via Zendesk
Categorize, prioritize, and resolve common break-fix issues - login/access, account provisioning, platform navigation, standard trial workflow questions - within defined SLAs
Monitor standard trial SLA milestones (patient surfacing timelines, appointment data receipt) using support dashboards; proactively flag anomalies before sites escalate
Provide timely, clear, and professional responses to clinical coordinators, PIs, and sponsor program managers - often non-technical users - with appropriate context and next steps

Complex Investigation & Root Cause Analysis

Investigate data discrepancies across the full pipeline: EHR/interface ingestion, department data filters, patient matching logic, and app-layer presentation - determining whether issues are isolated, site-specific, or systemic
Diagnose interface-related issues (SIU feeds, HL7/FHIR file delivery, ingest delays) by reviewing interface go-live timelines, delivery logs, and ingestion history
Triage patient-trial identification feedback - a high-frequency, high-complexity scenario - by examining data across interfaces, pipelines, and the application, and routing findings to the appropriate team (data discrepancy, trial configuration, pipeline bug, or app bug)
Perform root cause analysis and produce clear summaries for both external users (sites and sponsors) and internal stakeholders (Engineering, Product, Technical Services)

Tooling, Automation & Continuous Improvement

Build and maintain internal support tooling: investigation dashboards, triage applications, and AI-assisted agents that enable faster, more autonomous ticket resolution
Implement and optimize Zendesk configurations to surface actionable metrics - resolution time, ticket priority, and ticket leakage (tickets that escalate beyond Support) - and drive continuous improvement
Identify recurring issue patterns and build automated detection and response workflows where appropriate
Maintain and expand the internal knowledge base: runbooks, issue playbooks, escalation criteria, and resolution documentation
Participate in UAT and product release cycles to anticipate new support scenarios and update tooling proactively

Cross-Functional Collaboration

Serve as the liaison between the Support function and Engineering, Product, Informatics, and Technical Services - translating ticket patterns into structured defect reports and product feedback
Maintain accurate ticket records; apply consistent tagging, priority, and resolution codes to enable downstream analytics and trend identification
Track and report on core support KPIs: first-contact resolution rate, mean resolution time, escalation-to-engineering ratio, and ticket leakage rate

Who you are:

Required

Bachelor's degree in health informatics, life sciences, computer science, clinical research, or a related field - or equivalent professional experience
6-9 years in a technical support, data operations, or client-facing technical role; health tech or regulated SaaS environment strongly preferred
Working knowledge of clinical research operations: IRB, CRF, EDC, site coordinator workflows, patient recruitment lifecycle
Hands-on SQL experience - ability to query databases to trace data flow, validate pipeline outputs, and identify missing or anomalous records
Familiarity with data integration concepts: HL7 (SIU, ADT), FHIR, file-based ETL, interface monitoring
HIPAA compliance knowledge and experience handling PHI in a technology context
Proficiency with Zendesk or equivalent support platforms; comfort with configuration and reporting
Strong analytical and written communication skills - able to produce rigorous root cause summaries for both technical and non-technical audiences

Preferred

Experience building internal tooling, dashboards, or lightweight investigation apps (Python, no-code/low-code, or similar)
Exposure to AI/LLM-assisted support tooling, triage agents, or workflow automation
Familiarity with EHR systems (Epic, Cerner) and how clinical data is structured and delivered
Experience with clinical trial platforms: CTMS, EDC (Medidata, Veeva), IRT, or eConsent systems
Understanding of 21 CFR Part 11 (electronic records in regulated clinical environments)
CCRP, CCRA, CPHIMS, or equivalent clinical/health informatics certification

At Paradigm Health, we are committed to providing equal employment opportunities to all qualified individuals. We encourage and welcome candidates from all backgrounds and perspectives to apply for our open positions. We are interested in all qualified individuals and ensure that all employment decisions are based on job-related factors such as skills, experience, and qualifications.

Apply on jobs.ashbyhq.com About employer

Report this job

Work requirements

Jobs in the United States