Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
T
End User Computing Manager
TEKsystems
New York, NY
- $200,000 to $225,000 USD / year
…coached to deliver without the manager becoming the default engineer for every…
Added just now
T
End User Computing Manager
TEKsystems
New York, NY
- $200,000 to $225,000 USD / year
…coached to deliver without the manager becoming the default engineer for every…
Added 1 min ago
SS
Cloud Data Engineer, AVP
State Street
Boston, MA
- $90,000 to $157,500 USD / year
As a Cloud Data Engineer, AVP, you will design, develop and deliver scalable cloud data solutions using Databricks and AWS. You will collaborate with technology and business partners to…
Added 1 min ago
U
Intelligent Automation / RPA Engineer / Software Engineer
Unissant
Washington, DC
- $119,000 to $145,000 USD / year
Unissant is seeking an Intelligent Automation / RPA Engineer / Software Engineer to support a newly awarded program for a federal health agency. Design, implement, and support approved…
Added 3 mins ago
ATE Diffusion Process Engineer
Micron Idaho Semiconductor Manufacturing (Triton) LLC
Boise, ID
AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true…
Added 3 mins ago
Build Automation & iOS Engineer - Services Special Project
Apple
Cupertino, CA
…seamlessly across the Apple ecosystem. We are looking for a talented engineer with an automation-first mindset, who is passionate about bringing AI-driven experiences to our customers and…
Added 5 mins ago
Cloud Infrastructure Engineer
GD Information Technology, Inc.
Remote, United States
We are seeking a collaborative and technically curious cloud engineer who can help design, automate, and deliver secure, reliable, and scalable cloud infrastructure solutions across AWS and…
Added 5 mins ago
A
Software Test Engineer
Actalent
Phoenix, AZ
- $50 to $65 USD / hour
A fully onsite option is also available in Cedar Rapids, Iowa, five days per week
Added 6 mins ago
UG
Senior Manager, Software Engineering - Remote
UnitedHealth Group
Eden Prairie, MN
- $112,700 to $193,200 USD / year
area, you will be required to work in the office a minimum of four days per week
Added 9 mins ago
Software Security / DevSecOps Architect
Altera Corporation
San Jose, CA
…role establishes secure-by-design architecture, strengthens application and product security practices, and enables engineering teams to integrate effective security controls into modern…
Added 12 mins ago
Google Cloud Sales Specialist
NTT Managed Services Americas, LLC
Remote, United States
Cloud Certifications (Preferred): Google Cloud Certified (Cloud Digital Leader, Associate Cloud Engineer, or Professional Cloud Architect).
Added 12 mins ago
Data Centre Service Delivery Field Support Engineer (L1)
NTT America, Inc.
NE
The Data Center Service Delivery Field Support Engineer (L1) is an entry level engineering role, responsible for providing a professional first-line onsite technical support and field…
Added 12 mins ago
Data Centre Service Delivery Field Support Engineer (L1)
NTT America, Inc.
NE
The Data Center Service Delivery Field Support Engineer (L1) is an entry level engineering role, responsible for providing a professional first-line onsite technical support and field…
Added 12 mins ago
Data Centre Field Support Engineer (L1)
NTT America, Inc.
TX
The Data Center Service Delivery Field Support Engineer (L1) is an entry level engineering role, responsible for providing a professional first-line onsite technical support and field…
Added 12 mins ago
UG
Senior AI/ML Engineer
UnitedHealth Group
Eden Prairie, MN
- $120,100 to $214,500 USD / year
As a Senior AI/ML Engineer within Optum Technology, you will design and deliver enterprise-scale AI solutions, platforms, and automations that transform healthcare delivery and operations.…
Added 14 mins ago
Artificial Intelligence Intern/Consultant for TxDOT, Austin
Pedigo Staffing Services
Austin, TX
Telework Policy: This position requires an onsite presence 4 to 5 days per week · Candidates must reside in the Austin area and be authorized to work in the United States
Added 18 mins ago
Front-End Engineer II, AWS Agentic WorkSpaces - WorkSpaces Admin and Builder CX
Amazon Development Center U.S., Inc.
Seattle, WA
…generative AI directly into our consoles and SDK. As a Front End Engineer, you will build the customer-facing surfaces of our agentic harness - the always-on platform layer that hosts our…
Added 18 mins ago
Software Development Manager, Amazon Software Builder Experience - Change Review, Amazon Software Builder Experience – Change Auto Review Experience (CRUX)
Amazon.com Services LLC
Seattle, WA
…dependency, or make a technical trade-off. You may then coach an engineer, review the design of a verification or merge workflow, align a delivery plan with product leadership, or work with…
Added 18 mins ago
Software Development Engineer, Leo Commerce Financial Systems and Data (Bestia, Triton, Lucid)
Amazon Kuiper Manufacturing Enterprises LLC
Redmond, WA
…millions of customers? We are looking for a Software Development Engineer II to join our team at Amazon and help design, build, and operate systems that solve real-world problems at scale.…
Added 18 mins ago
Software Development Engineer, Leo Commerce Financial Systems and Data (Bestia, Triton, Lucid)
Amazon Kuiper Manufacturing Enterprises LLC
Redmond, WA
…millions of customers? We are looking for a Software Development Engineer II to join our team at Amazon and help design, build, and operate systems that solve real-world problems at scale.…
Added 19 mins ago
Sr. Manager, Inbound Logistics Planning
Rivian
Plymouth, MI
Added 23 mins ago
Cloud Infrastructure Engineering Manager
LevelTen Energy
Seattle, WA
Google Cloud Professional Cloud Architect or Professional Cloud DevOps Engineer certification
Added 27 mins ago
Software Engineer II
Exact Sciences Corp
United States
The Software Engineer II is a hands-on builder within the product-led Software Engineering team in Abbott’s cancer diagnostics division, focused on Digital Engineering and Integrations.…
Added 27 mins ago
Software Engineer II
Exact Sciences Corp
United States
The Software Engineer II is a hands-on builder within the product-led Software Engineering team in Abbott’s cancer diagnostics division, focused on Digital Engineering and Integrations.…
Added 27 mins ago
Software Engineer II
Exact Sciences Corp
United States
The Software Engineer II is a hands-on builder within the product-led Software Engineering team in Abbott’s cancer diagnostics division, focused on Digital Engineering and Integrations.…

Paradigm Health

Technical Support Engineer

Remote, United States

$120,000 to $150,000 USD / year

Apply on jobs.ashbyhq.com About employer

Applications open in a new tab.

Job details

Pay: $120,000 to $150,000 USD / year
Posting language: English
Posted: Nov 12, 2026

Original job description

Paradigm Health is rebuilding the clinical research ecosystem by enabling equitable access to trials for all patients. Our platform enhances trial efficiency and reduces the barriers to participation for healthcare providers. Incubated by ARCH Venture Partners and backed by leading healthcare and life sciences investors, Paradigm’s seamless infrastructure implemented at healthcare provider organizations, will bring potentially life-saving therapies to patients faster.

Our team hails from a broad range of disciplines and is committed to the company’s mission to create equitable access to clinical trials for any patient, anywhere. Join us, and bring your expertise, passion, creativity, and drive as we work together to realize this mission.

About the role:

This is a hybrid role that blends the responsiveness of Tier 1 support with the technical depth of Tier 2. You will build and leverage purpose-built dashboards, investigation tooling, and AI-assisted agents to resolve the majority of tickets autonomously - reducing Engineering and Product dependency - while also serving as the internal expert who diagnoses root causes and drives continuous improvement in how support operates.

What you’ll do:

Triage & First-Response

Serve as the primary contact for inbound support tickets from research sites, sponsor teams, and Clinical Operations staff via Zendesk
Categorize, prioritize, and resolve common break-fix issues - login/access, account provisioning, platform navigation, standard trial workflow questions - within defined SLAs
Monitor standard trial SLA milestones (patient surfacing timelines, appointment data receipt) using support dashboards; proactively flag anomalies before sites escalate
Provide timely, clear, and professional responses to clinical coordinators, PIs, and sponsor program managers - often non-technical users - with appropriate context and next steps

Complex Investigation & Root Cause Analysis

Investigate data discrepancies across the full pipeline: EHR/interface ingestion, department data filters, patient matching logic, and app-layer presentation - determining whether issues are isolated, site-specific, or systemic
Diagnose interface-related issues (SIU feeds, HL7/FHIR file delivery, ingest delays) by reviewing interface go-live timelines, delivery logs, and ingestion history
Triage patient-trial identification feedback - a high-frequency, high-complexity scenario - by examining data across interfaces, pipelines, and the application, and routing findings to the appropriate team (data discrepancy, trial configuration, pipeline bug, or app bug)
Perform root cause analysis and produce clear summaries for both external users (sites and sponsors) and internal stakeholders (Engineering, Product, Technical Services)

Tooling, Automation & Continuous Improvement

Build and maintain internal support tooling: investigation dashboards, triage applications, and AI-assisted agents that enable faster, more autonomous ticket resolution
Implement and optimize Zendesk configurations to surface actionable metrics - resolution time, ticket priority, and ticket leakage (tickets that escalate beyond Support) - and drive continuous improvement
Identify recurring issue patterns and build automated detection and response workflows where appropriate
Maintain and expand the internal knowledge base: runbooks, issue playbooks, escalation criteria, and resolution documentation
Participate in UAT and product release cycles to anticipate new support scenarios and update tooling proactively

Cross-Functional Collaboration

Serve as the liaison between the Support function and Engineering, Product, Informatics, and Technical Services - translating ticket patterns into structured defect reports and product feedback
Maintain accurate ticket records; apply consistent tagging, priority, and resolution codes to enable downstream analytics and trend identification
Track and report on core support KPIs: first-contact resolution rate, mean resolution time, escalation-to-engineering ratio, and ticket leakage rate

Who you are:

Required

Bachelor's degree in health informatics, life sciences, computer science, clinical research, or a related field - or equivalent professional experience
6-9 years in a technical support, data operations, or client-facing technical role; health tech or regulated SaaS environment strongly preferred
Working knowledge of clinical research operations: IRB, CRF, EDC, site coordinator workflows, patient recruitment lifecycle
Hands-on SQL experience - ability to query databases to trace data flow, validate pipeline outputs, and identify missing or anomalous records
Familiarity with data integration concepts: HL7 (SIU, ADT), FHIR, file-based ETL, interface monitoring
HIPAA compliance knowledge and experience handling PHI in a technology context
Proficiency with Zendesk or equivalent support platforms; comfort with configuration and reporting
Strong analytical and written communication skills - able to produce rigorous root cause summaries for both technical and non-technical audiences

Preferred

Experience building internal tooling, dashboards, or lightweight investigation apps (Python, no-code/low-code, or similar)
Exposure to AI/LLM-assisted support tooling, triage agents, or workflow automation
Familiarity with EHR systems (Epic, Cerner) and how clinical data is structured and delivered
Experience with clinical trial platforms: CTMS, EDC (Medidata, Veeva), IRT, or eConsent systems
Understanding of 21 CFR Part 11 (electronic records in regulated clinical environments)
CCRP, CCRA, CPHIMS, or equivalent clinical/health informatics certification

At Paradigm Health, we are committed to providing equal employment opportunities to all qualified individuals. We encourage and welcome candidates from all backgrounds and perspectives to apply for our open positions. We are interested in all qualified individuals and ensure that all employment decisions are based on job-related factors such as skills, experience, and qualifications.

Apply on jobs.ashbyhq.com About employer

Report this job

Work requirements

Jobs in the United States