Dynamics 365 Techno-Functional Analyst

Role: Dynamics 365 Techno-Functional Analyst Work Location: Houston, TX (Galleria area); hybrid, 2 days WFH Number of Positions: 1 Type: Full-time / Direct hire, Exempt Reports to: I.T. Manager Company Description: Mining

US CITIZENS AND THOSE AUTHORIZED TO WORK IN THE US ARE ENCOURAGED TO APPLY. WE ARE UNABLE TO PROVIDE SPONSORSHIP AT THIS TIME.

ONLY LOCAL CANDIDATES WILL BE CONSIDERED AT THIS TIME

SUMMARY:

The CRM Business Analyst partners with business and technology teams to enhance and optimize Microsoft Dynamics 365. This role translates business needs into scalable solutions, enabling data-driven decision-making across sales and marketing.

REQUIREMENTS:

• Bachelor’s degree in Computer Science, Computer Information Systems, or 5+ years equivalent experience
• 5+ years with Microsoft Dynamics 365 (development and/or administration)
• Experience within Microsoft 365 ecosystem
• Exposure to Agile and DevOps environments
• Strong analytical and problem-solving skills
• Ability to translate business needs into technical solutions
• Excellent communication and stakeholder management
• Must be able to complete and pass post-employment checks to include, but not limited to, background, drug and education

RESPONSIBILITIES:

• Partner with business stakeholders to understand and support system and technology needs
• Assess impact of project and system changes on business operations
• Recommend system enhancements and improvements
• Advise stakeholders on system inputs, processes, and outputs
• Define project plans and timelines; align expectations with stakeholders
• Develop and communicate detailed functional and technical specifications
• Create reports, timelines, and visuals to track progress and communicate outcomes
• Maintain documentation and support testing of system changes
• Collaborate with Project Managers to ensure successful delivery
• Analyze system issues and drive root cause resolution
• Support data analysis, testing validation, and user requests from client databases
• Act as liaison between business, IT, and external vendors
• Stay current on industry trends, standards, and best practices

PREFERRED SKILLS:

• Dynamics best practices
• Application development best practices
• Ability to process complex problems and complex data
• Professional presentation and communication
• CI/CD Principles
• Azure DevOps practices
• High-level customer service

BENEFITS:

• 401k with matching, pension plan, excellent health insurance