Customer Service Representative

As a Call Center Representative placed by Paper Alternative Solutions Inc., you will serve as a key point of contact for customers seeking assistance by phone. In this role, you will manage incoming calls, respond to questions, resolve issues, and provide clear, courteous support to ensure a positive customer experience. The position requires strong communication skills, professionalism, and the ability to work efficiently in a high-volume, service-focused environment.

Receive telephone calls and provide responses to callers. Identify situations that require further research and monitoring. Record all interactions in Microsoft Dynamics Customer Service module. Advise supervisor of issues and problems

Skills: 6 months or more experience dealing with the public. Excellent communication skills to understand and effectively respond to callers. Analytical skills to rapidly review and interpret data. Excellent keyboarding skills with PC and Windows operating system Interpersonal skill to respond in a concise and courteous manner.

Work Schedules:

Training Schedule-Monday- Friday 9:30am - 5:30pm (during 3-week training program) Regular Schedule After Training- -Monday- Friday 8:00am - 7:00pm any 8-hour shift will be assigned between 8 am to 7 pm Monday to Friday (Weekends are off ) Occasional overtime may be required, including working optional Saturday for training purposes.