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Warehouse Lead
Aerotek
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- $22 to $24 USD / hour
…Coordinator plays a crucial role in supporting the Logistics Manager by ensuring efficient day-to-day warehouse operations. Responsibilities include inventory control, order processing,…
Added 1 min ago
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HealthFitness HR Generalist I
Health Fitness Corporation
Lake Forest, IL
- $30 to $33 USD / hour
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Senior Project Accountant
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Lead Account Executive, Direct Sales
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Product Communications Manager
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…powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest…
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Part-Time Sales Associate - Famous Footwear
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…including emotional support, work-life solutions, legal guidance, financial resources and more, via online &…
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Part-Time Sales Lead - Famous Footwear
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Lead Data Product Manager
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Porter/Groundskeeper – Multifamily
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Reports To: Lead Maintenance Technician & Property Manager
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Manufacturing Manager
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Wichita Falls, TX
The Manufacturing Manager is responsible for providing leadership in manufacturing excellence, ensuring customer satisfaction and continuous improvement of plant performance measurements…
Added 3 mins ago
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Restaurant Manager
projects/helpful-passage-853/companies/30ad1728-df4c-4814-8980-df0542fd3503
Lubbock, TX
- $65,000 to $75,000 USD / year
…difference. We're looking for a dynamic and driven Restaurant Manager who is ready to lead from the front, inspire teams, and uphold the traditions that have made Saltgrass a destination…
Added 3 mins ago
Customer Service Representative
Circle K
Columbus, OH
Notifies Store Manager of any equipment failure or maintenance/supply needs.
Added 4 mins ago
PC
Plant Manager
Pacific Coast Producers
Lodi, CA
- $160,000 to $200,000 USD / year
…the West Coast, is seeking an experienced and strategic Plant Manager to lead our Production Facility in Lodi, CA. PCP is dedicated to investing in its people and fostering a culture of…
Added 5 mins ago
Compliance Associate – Monitoring & Testing
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Chicago, IL
OppFi is a leading tech-enabled digital finance platform that works with banks to provide financial products and services for everyday Americans. Through a transparent and responsible…
Added 5 mins ago
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RN Case Manager Experienced (IKC)
RMD VillageHealth DM, LLC
Remote, United States
- $87,000 to $114,000 USD / year
…provider and care teams, the community, and Regional Operations…
Added 5 mins ago
Head of Wholesale, Retail
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San Francisco, CA
The position is full time and remote, with up to 30% travel from home including retailer visits, store manager shows, industry events, team meetings, quarterly business meetings and…
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Lead Insurance Product Manager - Part D/PDP
Humana Inc.
Remote, United States
…Operations, Marketing, Sales, Digital, member communications and program delivery partners to make complex decisions, resolve competing priorities and translate approved strategy into a…
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Department of Motor Vehicles Team Lead
City of Hampton
Hampton, VA
- $45,384 USD / year
…city emergency situations, or at the direction of the City Manager or designee which may include long hours and unusual schedules. Click here for a complete job…
Added 5 mins ago
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Office Assistant Senior (Part-Time)
City of Hampton
Hampton, VA
- $17.74 to $19.51 USD / hour
- Part-time
May collect financial/statistical data and post it accurately on prescribed forms.
Added 5 mins ago
CO
Aquatics Director
City of Hampton
Hampton, VA
- $67,445 USD / year
The incumbent may be considered “essential personnel” during city emergency situations, or at the direction of the City Manager or designee which may include long hours and unusual…
Added 5 mins ago
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Principal Program Manager
Oracle
Nashville, TN · Seattle, WA
- $91,000 to $209,500 USD / year
The Principal Program Manager will manage the planning, execution, and delivery of complex, strategic programs supporting the development and implementation of company products, services,…
Added 5 mins ago
Manager, Corporate FP&A
Netflix
Los Gatos
The Corporate Financial Planning and Analysis (‘FP&A’) team at Netflix is responsible for company-wide financial planning, forecasting, and strategic analysis. Financial planning at Netflix…
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Associate, Corporate FP&A
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The Corporate Financial Planning and Analysis (‘FP&A’) team at Netflix is responsible for company-wide financial planning, forecasting, and strategic analysis. Financial planning at Netflix…
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Talent Acquisition Generalist - High Volume
Consumer Cellular
Phoenix, AZ · Louisville, KY · Oklahoma City, OK
Enhancing the Employee, Candidate, and Hiring Manager Experience

Papa Johns

General manager

Louisville, KY, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

Job Summary The General Manager for Corporate Restaurant Operations manages and assumes responsibility for all functions of a Papa Johns restaurant to ensure restaurant profitability. This is accomplished by being a self-sufficient leader, making quality decisions, and ensuring proper planning, forecasting, and systems are in place. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs, and systems. Ensures compliance with all federal, state and local laws and ethical business practices.

This position oversees all operational aspects of a Papa Johns restaurant including execution of all Operations Manager duties when that position is unavailable/unfilled. Operations Managers, Manager Designates, and Shift Leaders report directly to the General Manager. In restaurants where the Operations Manager role is available/filled, restaurant team members and delivery drivers report directly to the Operations Manager. Where this role is unavailable/unfilled, restaurant team members and delivery drivers report to the General Manager.

Duties and Responsibilities (other duties as assigned)

Monitor product quality and customer service standards, identify deficiencies, and follow up with direct reports to address and correct areas of concern. Professionally and promptly respond to all customer concerns or issues. Solicit customer feedback, share feedback with team and use feedback to improve restaurant operations and build brand loyalty. Oversee training and execution of quality standards.
Oversee recruiting efforts to meet staffing needs and effective compliance with uniform and appearance standards. Establish and communicate performance expectations and conduct timely and effective performance reviews with direct reports. Document performance issues and take appropriate disciplinary action, up to and including termination. Effectively coach and develop direct reports and build an atmosphere of teamwork, energy and fun, including the implementation of team member recognition programs to reward and retain high performing team members.
Manage sales goals against budget & prior year by ensuring prompt and friendly customer service; monitor and execute plans to enhance/address deficiencies in sales trends such as ticket average and order frequency. Seek additional sales through traditional and non-traditional methods by executing creative local restaurant marketing and creating a positive presence in the community.
Manage profit goals against budget & prior year; ensure food, labor & other controllable costs stay within budget, & correct deviations from the budget by accurately utilizing the FOCUS System. Develop & implement appropriate plans to resolve unfavorable trends and enhance profits. Execute administrative and cash management duties. Plan and manage adequate inventory levels using the restaurant’s computerized inventory system to meet sales demands and minimize loss. Manage company’s assets by ensuring the restaurant is clean, fully equipped and all equipment operates properly; ensure restaurant meets safety and security standards at all times; oversee preventative maintenance and repairs when necessary.

Education, Experience & Certifications

Two years successful restaurant management or supervision experience preferred.
High school diploma (or equivalent) required.
Serv-Safe/Local/State Food Service Certification
Basic accounting including invoice reconciliation and financial statement analysis.
Cash management skills
Bilingual in certain markets
Must have a driver’s license valid under the laws of the state(s) where the team member works, insurance, satisfactory vehicle and ability to drive.
Must be 18 years of age or older.
Must be able to work long hours (50+ hours per week required), scheduled or unscheduled, which will include nights, weekends, and as emergencies arise.

Functional Skills

Analytical Skills: effectively uses data to generate insights for operations excellence.
Planning & Prioritization: highest impact, highest value
Financial & Business Acumen
Communicates Effectively and Candidly
Problem Solving; ability to use rigorous logic to solve problems with innovative effective solutions.
Process Improvement: Strive to continually improve.
Ability to build and leverage talent.
Ability to work in a challenging, fast-paced environment and to adapt to new situations as they arise.
Ability to effectively communicate, inform, and influence senior leaders.
Ability to work cross-functionality on multiple initiatives with a successful record of advancing projects.

Our Values

EVERYONE BELONGS - We believe connectedness and belonging are the essential ingredients to our success
DO THE RIGHT THING - We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult
PEOPLE FIRST - To craft positive experiences for our customers, we take care of each other first
INNOVATE TO WIN - We champion and challenge for a better way in all we do
HAVE FUN - We find joy, create meaningful impact and celebrate the journey together

Our Core Competencies

CUSTOMER CENTRIC - We leverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence
RESULTS DRIVEN – We focus on measurable outcomes by remaining optimistic, tenacious, and persistent even in the face of challenges
CONTINUOUS IMPROVEMENT - We champion for better through strategic risk taking, experimentation and challenging the status quo
BIAS FOR ACTION - We courageously lead, drive towards decisions, and maintain agility to meet the demands of our dynamic industry
WINNING TOGETHER - We work together to unlock our full potential by actively collaborating and contributing in a cross-functional capacity

Papa Johns is an equal opportunity employer.

Papa Johns is a federal contractor that participates in the E-Verify program to confirm employment eligibility for each new team member. We also comply with all Right to Work requirements. Official E-Verify and Right to Work notices are available for applicants to review in both English and Spanish.

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More about this job

Skills

Forecasting
Regulatory compliance
Customer service
Recruitment
Teamwork
Sales targets
Sales
Cash handling
Security regulations
Maintenance and repair
Food service operations
Financial statements
Bilingualism
Analytical skills
Prioritization
Problem solving
Process improvement

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