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Added 12 mins ago
Territory Executive
REPUBLIC EES, LLC
Durango, CO
Follows up on the leads received by the Lead Generators within 2 hours and always creates a follow up task in Salesforce to determine the next step.
Added 13 mins ago
MI
Sr. Project Engineer, Construction
MasTec Inc
ABERNATHY, TX
- $130,000 to $160,000 USD / year
…support to a Sr. Project Engineer installed quantity monitoring, contract administration, project planning and scheduling, procurement, and project…
Added 16 mins ago
Information Technology Plans and Resource Manager
Torch Technologies, Inc.
Eglin AFB, FL
Torch Technologies is seeking a highly motivated Information Technology (IT) Plans and Resources Manager to serve as the senior task leader and program manager supporting the Air Force…
Added 17 mins ago
Traveling Maintenance Supervisor - Charlotte, NC
NHE, Inc.
Charlotte, NC
Perform any and all other duties as requested or assigned by your supervisor / manager.
Added 17 mins ago
Traveling Maintenance Supervisor - Charleston, SC
NHE, Inc.
North Charleston, SC
Perform any and all other duties as requested or assigned by your supervisor / manager.
Added 17 mins ago
Traveling Maintenance Supervisor - Columbia, SC
NHE, Inc.
Columbia, SC
Perform any and all other duties as requested or assigned by your supervisor / manager.
Added 24 mins ago
WD
AI and Legal Operations Manager
WS Development
Chestnut Hill, MA
- $100,000 to $125,000 USD / year
WS Development is looking for an AI and Legal Operations Manager to strengthen and modernize the legal team’s operations by leading legal and cross-functional projects, managing the intake,…
Added 25 mins ago
AC
Parts Administrator
Aston Carter
Cedar Rapids, IA
- $21.5 to $25 USD / hour
Assist the Aftermarket Service Manager with service travel coordination.
Added 35 mins ago
Client Delivery Manager
Abacus Insights
Boston, MA
We are seeking a Client Delivery Manager (CDM) to join our dynamic team at Abacus Insights. In this role, you will act as the primary delivery owner for 1 to 2 assigned clients, guiding…
Added 37 mins ago
Senior Proposal Manager & Writer
Thomson Reuters Special Services LLC
McLean, VA
…input into persuasive, customer-focused content. As proposal manager, you will guide responses from the pre-RFP phase through submission, best and final offer (BAFO), and award, with…
Added 38 mins ago
OPERATIONS MANAGER (EVS) 2nd Shift - Washington, D.C.
Compass Group
Washington, DC
Summary: As an Operations Manager, you are responsible for assisting in directing and overseeing the support services operational needs of the department. You will coordinate the tasks of…
Added 38 mins ago
Assistant Manager I
Family Dollar
Pasadena, TX
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 39 mins ago
F
1134 - Food Safety Sanitor - 1st Shift
Fortrex
GA
- $16.5 USD / hour
Leader in food safety solutions for both contract sanitation and chemistry in the food processing industry.
Added 39 mins ago
F
1134 - Safety Food Sanitor - 2nd Shift
Fortrex
GA
- $16.5 USD / hour
Leader in food safety solutions for both contract sanitation and chemistry in the food processing industry.
Added 56 mins ago
SA
Housekeeper
ST ANDREWS COUNTRY CLUB
Boca Raton, FL
- $17 to $19 USD / hour
Communicate with Manager to ensure all guest/member requests are fulfilled.
Added 1 hour ago
NG
Vitamin/Body Care Assistant
Natural Grocers
Ft. Worth, TX
- $17 USD / hour
This job description is not an employment contract. It does not guarantee a job or that the above listed duties are the limit of responsibilities. The job and job description are subject to…
Added 1 hour ago
Roadway Project Engineer II
Johnson, Mirmiran, and Thompson Inc.
Lake Mary, FL
Supporting overall Project Manager by executing project management responsibilities for respective discipline, including, developing hours estimates, scope, etc.
Added 1 hour ago
PE
Logistics Manager (Audit) (8702)
Patricio Enterprises
Stafford, VA
- $135,439 to $152,185 USD / year
DESCRIPTION: Patricio Enterprises is seeking a Logistics Manager (Audit Lead) to support to the Marine Corps Program Manager Marine Air Ground Task Force Command and Control (PM MAGTF C2).…
Added 1 hour ago
PE
Acquisition Logistics Analyst MAGTF C2 (8703)
Patricio Enterprises
Stafford, VA
- $85,371 to $97,731 USD / year
DESCRIPTION: Patricio Enterprises is seeking an Acquisition Logistics Analyst to support to the Marine Corps Program Manager Marine Air Ground Task Force Command and Control (PM MAGTF C2).…
Added 1 hour ago
Territory Executive
UBLIC EES, LLC
Durango, CO
Follows up on the leads received by the Lead Generators within 2 hours and always creates a follow up task in Salesforce to determine the next step.
Added 1 hour ago
Senior Information Assurance Engineer
Agile IT Synergy
Tampa, FL
…for the overall Cybersecurity/Information Assurance (IA) of a program, organization, system, or enclave within AIT Synergy's highly dynamic and fast-paced…
Added 1 hour ago
Program Manager II
Astrion
Dayton / Wright-Patterson AFB, OH
Astrion has an exciting new opportunity for a Program Manager, Journeyman position supporting the Fixed Wing Branch HC/MC-130 Recapitalization Program at Wright Patterson AFB in Dayton,…
Added 1 hour ago
Construction Manager
Keller North America, Inc.
Charlotte, NC
Keller is looking for an experienced Construction Manager to lead field operations on a long-term project in Asheville, NC. This is an onsite role that owns day-to-day execution of deep…
Added 1 hour ago
P
Contract Administrator
PACCAR
Bellevue, WA
- $62,000 to $93,000 USD / year
…loan documentation, averaging 250+ transactions per month. The Contract Administrator is the ﬁrst point of contact for our customers and is required to provide exemplary customer service.…
Added 1 hour ago
Client Success Manager
Papa Inc
Remote, United States
The Client Success Manager owns the day-to-day relationship for an assigned portfolio of health plan clients. As the client's primary point of contact, you'll make sure programs run…

Papa Inc

Client Success Manager

Remote, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

Papa is the most comprehensive and strategic in-home care platform, connecting health plan members and employees with highly vetted companions called Papa Pals. Our core companion care model provides personalized, hyper-local support on a national scale, addressing the root social needs that impact a person's health and well-being. Papa Plus builds on this foundation by combining companion care with targeted quality programs to create a single, comprehensive benefit.

Built on human connection and validated through millions of visits and dozens of studies, Papa’s first-of-its-kind care model has been shown to improve member engagement, enhance quality of life, and contribute to more informed use of healthcare services - leading to lower costs and better health. We’re driven by our vision of aging better, together. Learn more at papa.com.

About the Role:

The Client Success Manager owns the day-to-day relationship for an assigned portfolio of health plan clients. As the client's primary point of contact, you'll make sure programs run smoothly, deliverables land on time, and clients feel supported and heard. You'll build trusted relationships with your client contacts, keep a close eye on program health, and partner with internal teams to solve problems quickly.

This role is focused on strong execution and relationship management. You'll support implementations and launches for your accounts, manage reporting and contract deliverables, and resolve day-to-day client issues - escalating more complex or sensitive matters to Client Success leadership. You'll work closely with internal partners to monitor client health and performance.

Successful candidates will be equally comfortable presenting to client stakeholders, digging into performance data, troubleshooting an operational issue, and bringing together teams to drive a solution.

The overarching goal is simple: deliver exceptional client outcomes that drive retention and growth.

Key Responsibilities:

Own day-to-day relationship management for an assigned portfolio of clients, serving as their primary point of contact and building trusted, long-term relationships.
Monitor client satisfaction, program health, and performance, and proactively flag risks, trends, and potential growth opportunities to Client Success leadership.
Support client implementations and launches, coordinating operational requirements and keep tasks on track.
Lead recurring client meetings, executive business reviews, performance discussions, and other client communications.
Track account activity, tasks, and deliverables for your portfolio in project plans and other tools.
Ensure data files are set up correctly and coordinate ongoing data file needs in a timely manner within client SLAs/KPIs.
Prepare and deliver routine client reporting according to contract requirements and SLAs (including Q/A, delivery, scorecards, etc.).
Support business reviews by pulling data, preparing materials, and highlighting key program results.
Manage client complaints and requests for additional information, resolving issues directly where possible and escalating complex or sensitive issues appropriately.
Manage client invoices and respond to billing inquiries.
Ensure timely completion and coordination of client compliance/audit requests.
Coordinate and manage care referrals for members, highlighting critical referrals to the client.
Partner with internal teams to meet client deliverables, ensure continuity of support after go-live, and drive process improvements.
Anticipate client needs and bring forward solutions to overcome obstacles.
Meet or exceed client satisfaction and retention goals for your portfolio.

To qualify for this role, you must possess the following qualifications or an equivalent combination of education and experience:

Relationship management – the ability to build rapport, establish trust, and maintain strong relationships with clients and internal partners, and manage expectations with confidence.
Strong communication skills – the ability to communicate clearly and effectively with clients, colleagues, and other stakeholders, both verbally and in writing.
Project and task management – the ability to manage multiple accounts and deliverables at once, set timelines, and follow through.
Analytical skills – the ability to review data, identify trends, and share insights that inform client conversations and decisions.
Problem-solving skills – the ability to resolve day-to-day client issues, collaborate on creative solutions, and know when to escalate.
Attention to detail – strong organizational skills to ensure all client deliverables are accurate and on time.
Technical aptitude – a working understanding of the products and services supported and the ability to troubleshoot issues with IT and internal teams.
Cross-functional collaboration – the ability to partner with internal teams to support client needs.
Self-discipline, the ability to work from home and/or travel.
Bachelor’s degree in Business, Marketing, Healthcare Administration, or other related field.
3–5 years of relevant experience in account management, client success, client implementation, or operations; health plan or healthcare experience preferred.
Proficiency in MS Word, Excel, PowerPoint, and GSuite; Salesforce experience a plus.
Travel Requirements: Company quarterly meetings and client events.

Physical & Mental Requirements:

Analytical Reasoning & Sound Judgment: Ability to review client data and program performance, identify trends, and exercise sound judgment on when to resolve an issue directly versus escalate.
Multi-Tasking & Organization: Capability to manage multiple client accounts simultaneously while tracking client SLAs, KPIs, and deliverables across tools like Salesforce, Jira, and GSuite.
Prolonged Digital Workstation Use: Ability to perform extended periods of sedentary computer work and interact continuously through digital collaboration platforms in a remote/home-office environment.
Stakeholder & Relationship Management: Emotional intelligence needed to build trust, handle client complaints with care, and advocate for client needs internally.
Adaptability & Resilience: Capacity to stay focused and responsive amid shifting priorities, tight timelines, and evolving processes.
Clear Communication & Event Delivery: Strong verbal and written communication skills to host meetings, present content virtually and in person at client events, and travel periodically for quarterly meetings.

Location:

Remote US

Benefits:

Competitive salary and equity package
Medical, dental and vision insurance coverage
HSA/FSA
401(k) plan with a match up to 4%
Flexible PTO
Parental leave and caregiver leave

About Papa's culture:

Papa’s culture is people first. While we have an incredible team of hard-working Papa people, at the end of the day, our company is really about community – and we celebrate that among our employees. We encourage everyone to bring their whole authentic selves to work. To be transparent. To be non-hierarchical. And, above all, to be a really good person.

We see ourselves as a place where every Papa employee feels they belong, a place where careers flourish, a place that brings back purpose and joy to work, a culture where visionaries/entrepreneurs are developed.

Equal Opportunity & Accommodation Statement: Papa, Inc. and all its affiliates and subsidiaries, is an equal opportunity employer committed to prohibiting unlawful discrimination, harassment, and retaliation. Our employees and qualified applicants are protected from discrimination based on race, color, religion, national origin, age, sex, disability, military or veteran status, gender identity, sexual orientation, or any other basis protected by federal, state, or local law. These protections apply to all employment decisions, including recruitment, hiring, performance evaluations, promotions, training, and career development. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are committed to providing reasonable accommodations to employees and qualified applicants in accordance with applicable law. If you need additional assistance or an accommodation to participate fully in any part of the hiring process, please submit a request to hrsupport@papa.com.

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More about this job

Skills

Reporting
Leadership
Troubleshooting
Regulatory compliance
Communication skills
Manage schedule of tasks
Analytical skills
Problem solving
Attention to detail
Organizational skills
Troubleshoot
Collaboration
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Google Workspace
Salesforce
Multitasking
Jira
Adaptability
Stay alert

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