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Added 1 min ago
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Senior Program Manager, Products
CesiumAstro
El Segundo, CA
- $193,000 to $236,000 USD / year
Support product strategy and reuse. Evaluate opportunities to leverage existing and in-development products and identify where new reusable capabilities may be required versus…
Added 1 min ago
Manager Consulting
Global Outsourcing Svcs
NY
DXC helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures and ensuring security and scalability across public, private…
Added 1 min ago
CH
Cook
COMPREHENSIVE HEALTHCARE
College Place, WA
- $17.49 to $26.24 USD / hour
Maintains records of menus, recipes, special diets, food orders, number of meal served and other records to ensure the smooth operations of the kitchen.
Added 1 min ago
VO
GPD - Lead Support Staff
Volunteers of America Northern California & Northern Nevada, Inc.
Mather, CA
- $24 to $25 USD / hour
Serve as part of the development team by providing information and support for the development of quality operations.
Added 1 min ago
A
Part Sales Manager – Full Time
AutoZone
New Orleans, LA
- Full-time
…exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge and deliver WOW! Customer Service while executing store operations with excellence.…
Added 1 min ago
A
Part Sales Manager – Part Time
AutoZone
New Orleans, LA
- Part-time
…exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge and deliver WOW! Customer Service while executing store operations with excellence.…
Added 1 min ago
VO
Program Manager-Veteran Housing Program (GPD)
Volunteers of America Colorado
Denver, CO
- $60,000 to $65,000 USD / year
This position is responsible for supervising staff, managing program operations and budgets, ensuring compliance with all applicable VA, federal, state, and local regulations, and achieving…
Added 1 min ago
A
Part Sales Manager – Full Time
AutoZone
Palm Springs, FL
- Full-time
…exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge and deliver WOW! Customer Service while executing store operations with excellence.…
Added 1 min ago
A
Part Sales Manager – Part Time
AutoZone
Branford, CT
- Part-time
…exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge and deliver WOW! Customer Service while executing store operations with excellence.…
Added 1 min ago
A
Part Sales Manager – Full Time
AutoZone
Highland, IN
- Full-time
…exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge and deliver WOW! Customer Service while executing store operations with excellence.…
Added 2 mins ago
A
Part Sales Manager – Full Time
AutoZone
Many, LA
- Full-time
…exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge and deliver WOW! Customer Service while executing store operations with excellence.…
Added 2 mins ago
A
Part Sales Manager – Full Time
AutoZone
Harvey, IL
- Full-time
…exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge and deliver WOW! Customer Service while executing store operations with excellence.…
Added 2 mins ago
A
Part Sales Manager – Full Time
AutoZone
Johnson Creek, WI
- Full-time
…exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge and deliver WOW! Customer Service while executing store operations with excellence.…
Added 2 mins ago
A
Part Sales Manager – Full Time
AutoZone
Hammond, IN
- Full-time
…exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge and deliver WOW! Customer Service while executing store operations with excellence.…
Added 2 mins ago
A
Part Sales Manager – Full Time
AutoZone
Hammond, IN
- Full-time
…exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge and deliver WOW! Customer Service while executing store operations with excellence.…
Added 2 mins ago
A
Part Sales Manager – Full Time
AutoZone
Hammond, IN
- Full-time
…exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge and deliver WOW! Customer Service while executing store operations with excellence.…
Added 2 mins ago
A
Part Sales Manager – Full Time
AutoZone
Niagara Falls, NY
- Full-time
…exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge and deliver WOW! Customer Service while executing store operations with excellence.…
Added 2 mins ago
A
Part Sales Manager – Part Time
AutoZone
Asheville, NC
- Part-time
…exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge and deliver WOW! Customer Service while executing store operations with excellence.…
Added 2 mins ago
A
Part Sales Manager – Full Time
AutoZone
Flint, MI
- Full-time
…exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge and deliver WOW! Customer Service while executing store operations with excellence.…
Added 2 mins ago
A
Part Sales Manager – Full Time
AutoZone
Carthage, TX · Longview, TX
- Full-time
…exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge and deliver WOW! Customer Service while executing store operations with excellence.…
Added 2 mins ago
A
Part Sales Manager – Full Time
AutoZone
Flint, MI
- Full-time
…exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge and deliver WOW! Customer Service while executing store operations with excellence.…
Added 2 mins ago
A
Part Sales Manager – Full Time
AutoZone
Saint Cloud, FL · Kissimmee, FL
- Full-time
…exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge and deliver WOW! Customer Service while executing store operations with excellence.…
Added 2 mins ago
A
Part Sales Manager – Part Time
AutoZone
Fort Worth, TX · White Settlement, TX
- Part-time
…exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge and deliver WOW! Customer Service while executing store operations with excellence.…
Added 2 mins ago
A
Part Sales Manager – Full Time
AutoZone
Greenwood, SC
- Full-time
…exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge and deliver WOW! Customer Service while executing store operations with excellence.…
Added 2 mins ago
Assistant Store Manager
AutoZone
Sarasota, FL
As an Assistant Store Manager at AutoZone, you’ll support daily store operations, energize team performance, and drive sales in a fast-paced retail environment. With strong leadership,…

Papa Inc

Client Success Manager

Remote, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

Papa is the most comprehensive and strategic in-home care platform, connecting health plan members and employees with highly vetted companions called Papa Pals. Our core companion care model provides personalized, hyper-local support on a national scale, addressing the root social needs that impact a person's health and well-being. Papa Plus builds on this foundation by combining companion care with targeted quality programs to create a single, comprehensive benefit.

Built on human connection and validated through millions of visits and dozens of studies, Papa’s first-of-its-kind care model has been shown to improve member engagement, enhance quality of life, and contribute to more informed use of healthcare services - leading to lower costs and better health. We’re driven by our vision of aging better, together. Learn more at papa.com.

About the Role:

The Client Success Manager owns the day-to-day relationship for an assigned portfolio of health plan clients. As the client's primary point of contact, you'll make sure programs run smoothly, deliverables land on time, and clients feel supported and heard. You'll build trusted relationships with your client contacts, keep a close eye on program health, and partner with internal teams to solve problems quickly.

This role is focused on strong execution and relationship management. You'll support implementations and launches for your accounts, manage reporting and contract deliverables, and resolve day-to-day client issues - escalating more complex or sensitive matters to Client Success leadership. You'll work closely with internal partners to monitor client health and performance.

Successful candidates will be equally comfortable presenting to client stakeholders, digging into performance data, troubleshooting an operational issue, and bringing together teams to drive a solution.

The overarching goal is simple: deliver exceptional client outcomes that drive retention and growth.

Key Responsibilities:

Own day-to-day relationship management for an assigned portfolio of clients, serving as their primary point of contact and building trusted, long-term relationships.
Monitor client satisfaction, program health, and performance, and proactively flag risks, trends, and potential growth opportunities to Client Success leadership.
Support client implementations and launches, coordinating operational requirements and keep tasks on track.
Lead recurring client meetings, executive business reviews, performance discussions, and other client communications.
Track account activity, tasks, and deliverables for your portfolio in project plans and other tools.
Ensure data files are set up correctly and coordinate ongoing data file needs in a timely manner within client SLAs/KPIs.
Prepare and deliver routine client reporting according to contract requirements and SLAs (including Q/A, delivery, scorecards, etc.).
Support business reviews by pulling data, preparing materials, and highlighting key program results.
Manage client complaints and requests for additional information, resolving issues directly where possible and escalating complex or sensitive issues appropriately.
Manage client invoices and respond to billing inquiries.
Ensure timely completion and coordination of client compliance/audit requests.
Coordinate and manage care referrals for members, highlighting critical referrals to the client.
Partner with internal teams to meet client deliverables, ensure continuity of support after go-live, and drive process improvements.
Anticipate client needs and bring forward solutions to overcome obstacles.
Meet or exceed client satisfaction and retention goals for your portfolio.

To qualify for this role, you must possess the following qualifications or an equivalent combination of education and experience:

Relationship management – the ability to build rapport, establish trust, and maintain strong relationships with clients and internal partners, and manage expectations with confidence.
Strong communication skills – the ability to communicate clearly and effectively with clients, colleagues, and other stakeholders, both verbally and in writing.
Project and task management – the ability to manage multiple accounts and deliverables at once, set timelines, and follow through.
Analytical skills – the ability to review data, identify trends, and share insights that inform client conversations and decisions.
Problem-solving skills – the ability to resolve day-to-day client issues, collaborate on creative solutions, and know when to escalate.
Attention to detail – strong organizational skills to ensure all client deliverables are accurate and on time.
Technical aptitude – a working understanding of the products and services supported and the ability to troubleshoot issues with IT and internal teams.
Cross-functional collaboration – the ability to partner with internal teams to support client needs.
Self-discipline, the ability to work from home and/or travel.
Bachelor’s degree in Business, Marketing, Healthcare Administration, or other related field.
3–5 years of relevant experience in account management, client success, client implementation, or operations; health plan or healthcare experience preferred.
Proficiency in MS Word, Excel, PowerPoint, and GSuite; Salesforce experience a plus.
Travel Requirements: Company quarterly meetings and client events.

Physical & Mental Requirements:

Analytical Reasoning & Sound Judgment: Ability to review client data and program performance, identify trends, and exercise sound judgment on when to resolve an issue directly versus escalate.
Multi-Tasking & Organization: Capability to manage multiple client accounts simultaneously while tracking client SLAs, KPIs, and deliverables across tools like Salesforce, Jira, and GSuite.
Prolonged Digital Workstation Use: Ability to perform extended periods of sedentary computer work and interact continuously through digital collaboration platforms in a remote/home-office environment.
Stakeholder & Relationship Management: Emotional intelligence needed to build trust, handle client complaints with care, and advocate for client needs internally.
Adaptability & Resilience: Capacity to stay focused and responsive amid shifting priorities, tight timelines, and evolving processes.
Clear Communication & Event Delivery: Strong verbal and written communication skills to host meetings, present content virtually and in person at client events, and travel periodically for quarterly meetings.

Location:

Remote US

Benefits:

Competitive salary and equity package
Medical, dental and vision insurance coverage
HSA/FSA
401(k) plan with a match up to 4%
Flexible PTO
Parental leave and caregiver leave

About Papa's culture:

Papa’s culture is people first. While we have an incredible team of hard-working Papa people, at the end of the day, our company is really about community – and we celebrate that among our employees. We encourage everyone to bring their whole authentic selves to work. To be transparent. To be non-hierarchical. And, above all, to be a really good person.

We see ourselves as a place where every Papa employee feels they belong, a place where careers flourish, a place that brings back purpose and joy to work, a culture where visionaries/entrepreneurs are developed.

Equal Opportunity & Accommodation Statement: Papa, Inc. and all its affiliates and subsidiaries, is an equal opportunity employer committed to prohibiting unlawful discrimination, harassment, and retaliation. Our employees and qualified applicants are protected from discrimination based on race, color, religion, national origin, age, sex, disability, military or veteran status, gender identity, sexual orientation, or any other basis protected by federal, state, or local law. These protections apply to all employment decisions, including recruitment, hiring, performance evaluations, promotions, training, and career development. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are committed to providing reasonable accommodations to employees and qualified applicants in accordance with applicable law. If you need additional assistance or an accommodation to participate fully in any part of the hiring process, please submit a request to hrsupport@papa.com.

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More about this job

Skills

Reporting
Leadership
Troubleshooting
Regulatory compliance
Communication skills
Manage schedule of tasks
Analytical skills
Problem solving
Attention to detail
Organizational skills
Troubleshoot
Collaboration
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Google Workspace
Salesforce
Multitasking
Jira
Adaptability
Stay alert

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