Specialist, Operations Excellence

Specialist, Operations Excellence, Pandora AME Operations

As the largest jewelry brand in the world, we a give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career.

About the Team:

The Pandora Operations team has a mission to provide the fastest and most accurate level of service to all internal and external customers, while closely managing operating expenses and striving for continuous improvement across all areas.

This role is critical part of the Operations Excellence team, responsible for supporting our core operational partners across Warehouse, Logistics, and Customer Experience teams. In this role, you are responsible for driving digital transformation within our DC and Product Line organizations. Serving as a Subject Matter Expert, this role will actively contribute to our Agile “Omni DC Program”, refining and rolling out new functionalities of our Warehouse Management System, Transportation Management System and Inventory Management System.

Your Role as Specialist, Operations Excellence:

• Serve as a subject matter expert supporting digital transformation across Warehouse, Logistics, and Customer Experience operations.
• Translate operational needs into effective system solutions across WMS (Hardis), TMS, inventory management, and related platforms.
• Represent NAM operations within global Agile initiatives, partnering with developers and cross-functional stakeholders.
• Participate in sprint planning, backlog refinement, retrospectives, quarterly planning, and other Agile ceremonies.
• Plan and execute UAT, E2E, regression testing, and defect validation for new system functionality.
• Manage system configurations, troubleshoot functional issues, and support incident resolution.
• Maintain process maps, system documentation, functional requirements, and training materials.
• Develop and deliver training for Super Users and End Users to drive successful system adoption.
• Identify and implement opportunities to improve processes, system functionality, efficiency, and the end-user experience.
• Partner across local and global teams to deliver scalable solutions that support Pandora’s OMNI ambitions.

What is needed to succeed:

• 3–5 years of experience in operations, warehouse systems, supply chain technology, business systems, or a related field.
• Strong working knowledge of Warehouse Management Systems, ideally Hardis WMS.
• Experience supporting warehouse, distribution, logistics, or fulfillment operations.
• Proficiency in Agile ways of working and tools such as JIRA and Confluence.
• Hands-on experience with UAT, E2E testing, regression testing, and defect management.
• Strong system configuration, troubleshooting, and incident management capabilities.
• Ability to translate business requirements into practical and scalable technical solutions.
• Strong communication and stakeholder management skills across operational and technical audiences.
• Ability to manage competing priorities and deliver results in a fast-paced, evolving environment.
• Collaborative, curious, and solutions-oriented mindset with a passion for continuous improvement.
• Equivalent combinations of relevant education and professional experience are welcomed.

Our Benefits:

At Pandora, we dare to invest in our people, care for their well-being, support their growth, and empower them to thrive both personally and professionally. Our comprehensive rewards package includes competitive pay, health and wellness benefits, retirement savings, learning and development opportunities, employee discounts, and paid time off. Visit our Crafted With Care Site to explore the full range of benefits available to our employees.

Maryland Salary: $79,500 - $89,500 commensurate with experience

About Pandora:

Pandora is the world's largest jewelry brand, specializing in the design, crafting and marketing of accessible luxury jewelry made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewelry. Pandora jewelry is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewelry with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.

About Pandora NAM:

The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 130 in our Logistics Center in Glen Burnie, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores. Today, the USA is Pandora’s single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.