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Business Systems Engineer
Slide
Remote, United States
- $130,000 to $150,000 USD / year
- Strong integration and scripting skills: APIs and webhooks, an iPaaS platform (Zapier, Make, Workato, or n8n), and real code when it's warranted (Python or JavaScript).
Added 1 min ago
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Engineer I - Forward Deployed Engineer
GlaxoSmithKline LLC
Remote, United States
- $95,700 to $159,500 USD / year
Experience programming in Python and at least one additional programming language, such as TypeScript, JavaScript, Go, or a similar language.
Added 1 min ago
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Engineer II - Forward Deployed Engineer
GlaxoSmithKline LLC
Remote, United States
- $131,175 to $218,625 USD / year
Experience programming in Python and at least one additional programming language, such as Type
Added 1 min ago
Technical Program Manager (Consumer Experience)
Memorial Hermann Health System
Houston, TX
Proficient in excel and data programming, e.g., R, Python, SQL.
Added 1 min ago
Campus Switching Product Manager Graduate
Hewlett Packard Enterprise
Roseville, CA · San Jose, CA
Exposure to automation, Python, APIs, telemetry, Linux, cloud technologies, or AI.
Added 2 mins ago
Software Engineering Manager, Robotics
Ford
Redford, MI · Redford Charter Twp, MI · Redford Charter Twp
Added 2 mins ago
Senior Data Engineer
RSM US LLP
United States
Added 2 mins ago
GNC Engineer (Dragon)
SpaceX
Hawthorne, CA
1+ years of experience with software languages C++ and/or Python (school/class projects and/or internship projects apply)
Added 3 mins ago
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Lead Software Developer (Data Science)
OpenText
Lexington, KY
- $7.25 USD / hour
We are looking for a Lead Software Developer specializing in Data Science to join the OpenText Communications Product Development organization. In this role, you will provide hands-on…
Added 3 mins ago
Cyber Security Engineer (5462)
SMX
Frankfort, KY
Experience developing automation with Python, PowerShell, REST APIs, infrastructure-as-code, or cloud-native services.
Added 3 mins ago
Head of Forward Deployed Engineering
Bausch + Lomb
Frankfort, KY
Proficiency in Python and modern API and integration development, with experience building on cloud platforms such as Microsoft Azure or Google Cloud.
Added 3 mins ago
Lead Software Engineer
Highmark Health
Frankfort, KY
5 years in at least two modern programming languages (Java, Python, JavaScript, ACE, IIB/ITX, Informatica preferred), and experience with at least three of the following: React, Angular…
Added 3 mins ago
Associate Software Engineer
Highmark Health
Frankfort, KY
1 years experience in at least one modern programming languages (Java, Python, JavaScript, ACE, IIB/ITX, Informatica preferred), and experience with at least two of the following: React,…
Added 3 mins ago
Systems Administrator – Kiteworks
SitusAMC
Frankfort, KY
Develop and maintain automation and orchestration scripts (PowerShell, Python, Terraform) that standardize routine administration tasks.
Added 3 mins ago
Senior Telecom Engineer
Maximus
Frankfort, KY
Software Development experience in Java and C#.NET, Python, PHP, web application development scripting, tools and methods.
Added 3 mins ago
Vice President, Cloud Platform Engineer
SitusAMC
Frankfort, KY
Programming & Automation: 6+ years coding in Python, Shell, or equivalent scripting languages for automation.
Added 3 mins ago
AI Engineer
Humana
Louisville, KY
AI Innovation & Responsible Generative AI Design and develop AI solutions using Python, AI/ML and generative models like LLMs. Ensure responsible development aligned with Humana’s ethical…
Added 3 mins ago
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Software Engineer Cybersecurity Services - 2027 Summer Internship
Motorola Solutions
Louisville, KY
- $7.25 USD / hour
Maintain existing backend microservices processes deployed primarily through AWS Lambda and Fargate using Python
Added 3 mins ago
Senior Lead Engineer
PwC
Louisville, KY
Applying proficiency in Java, Python, React Native, or .NET
Added 3 mins ago
Senior Engineer
PwC
Louisville, KY
Applying Java, Python, JavaScript, C#.NET, or SwiftUI
Added 3 mins ago
Lead Engineer
PwC
Louisville, KY
Delivering Java, Python, React Native, or Mendix solutions
Added 3 mins ago
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Software Engineering Internship – TriZetto Product House
Cognizant
Louisville, KY
- $25 USD / hour
Basic knowledge of programming languages such as Java or .NET, Python and SQL
Added 3 mins ago
Lead AI and Data Science Engineer II
Deloitte
Louisville, KY
8+ years of experience with data science - including having a deep knowledge & mastery of Python, machine learning & deep learning, and associated data science packages (e.g., sklearn,…
Added 3 mins ago
EG
Senior Python Developer
Eliassen Group
Frankfort, KY
- $74 to $78 USD / hour
Our client seeks a Senior Python Developer to build and operate components of aSaaS risk and compliance AI platform. The role requires hands-on development across data ingestion, storage,…
Added 3 mins ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Frankfort, KY
- $80 to $90 USD / hour

Palo Alto Networks

Principal Software Escalation Engineer

Arlington, VA, United States
McLean, VA, United States
Reston, VA, United States

$147,000.00 - $237,500.00/yr

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Job details

Pay: $147,000.00 - $237,500.00/yr
Experience: 8+ years of experience in the software industry (Technical Support, R&D, or Sustaining Engineering).
Posting language: English
Posted: Aug 27, 2026

Original job description

Our Mission

At Palo Alto Networks®, we’re united by a shared mission - to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

This role can be filled anywhere in the United States

We’re looking for a Principal Escalation Engineer to serve as a key architect of customer stability and product maturity within the Jupiter Group. This is a high-impact, cross-functional leadership role that sits at the intersection of R&D, Product, and Customer Success. You will not just resolve issues, you will fundamentally shape how our products are designed, built, and delivered.

You will act as the "Voice of the Customer" within the engineering lifecycle, influencing architectural decisions to ensure our solutions are not only robust but also intuitive to deploy and manage. By treating supportability and onboarding as core product features, you will protect R&D capacity, accelerate delivery, and ensure our innovations succeed in the real world.

What You’ll Do

Voice of the Customer in Design (Shift Left): Join discovery and design sessions to validate proposed features against real-world customer use cases. You will provide critical feedback on design and UX before development begins, flagging if a feature will be difficult to implement, fails to address specific edge cases, or introduces friction that hinders adoption.
Define Holistic Product & Supportability Requirements: Go beyond standard logging; define the capabilities needed to streamline the entire customer journey. This includes specifying requirements for smoother product onboarding, self-service troubleshooting tools, and connectivity checks (e.g., demanding a prerequisite script for connector installation or built-in latency monitoring between components).
Own the R&D Escalation Strategy: Act as the single accountable authority for technical escalations, replacing reactive "ping-pong" with a structured, predictive pipeline that restores delivery predictability to the sprint teams.
Drive Operational Excellence: Transform how we monitor and maintain health by owning the logic behind PagerDuty alerts, reducing noise, and defining the "Definition of Ready" for operational handoffs.
Empower the Support Organization: Act as a force multiplier by leading high-level training and knowledge transfer, enabling Support to resolve complex issues independently and lowering the escalation rate.
Lead Incident Lifecycle & CAPA: Drive the post-incident process, ensuring that every failure results in a systemic improvement, whether it’s a code fix, a documentation update, or a process change.
Influence the Roadmap: Use data from the field (trends, escaped bugs, and friction points) to drive strategic roadmap decisions, ensuring we prioritize technical debt and usability improvements alongside new features.

Qualifications

What You Bring

8+ years of experience in the software industry (Technical Support, R&D, or Sustaining Engineering).
A "Product-Engineering" Mindset: You can look at a technical design and immediately foresee how a customer will struggle with it. You care deeply about the user experience, not just the code execution.
5+ years of hands-on experience troubleshooting complex SaaS/Cloud environments (AWS preferred).
Strong technical depth (scripting in Python/Bash/Go, reading code, SQL) to investigate issues independently and build tooling.
Exceptional communication and leadership skills: You can challenge a Product Manager on a use case or guide a developer on a logging standard with equal confidence.
Proven ability to drive cross-team initiatives and influence stakeholders without direct authority.
Highly self-motivated with a strong sense of ownership and accountability.

Preferred qualifications

Experience in the Cyber Security domain.
Background in Customer Success Engineering or Solutions Engineering.
Experience defining architectural standards for observability and deployability.
Experience defining "Definition of Ready" processes for escalation handling.

Join us to be the customer’s advocate in the room where decisions happen. Your vision will directly impact the quality, usability, and success of CyberArk’s next-generation cloud platform.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here (https://benefits.paloaltonetworks.com/) .

$147,000.00 - $237,500.00/yr

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship?: Yes

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