Jobs in the United States

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Added 5 mins ago
Principal Software Engineer - Simulation Data, Validation & Infrastructure
Caterpillar, Inc.
Irving, TX
…intelligent automation, and rigorous validation. This Principal Engineer role is a hands-on technical leadership position responsible for architecture, critical implementation, engineering…
Added 5 mins ago
Principal Engineer - Digital Wealth
Citigroup
Irving, TX
The Digital S/W Engineer Group Mgr is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a…
Added 5 mins ago
Principal Software Engineer - Agentic AI & Simulation Automation
Caterpillar, Inc.
Irving, TX
This Principal Engineer role is a hands-on technical leadership position responsible for architecture, critical implementation, engineering standards, cross-team alignment, and mentoring.
Added 6 mins ago
DevOps Engineer III
Deloitte
Dallas, TX · Houston, TX · Austin, TX
Monitoring application and platform performance, identifying issues, and implementing improvements to reliability, scalability, security, and release quality
Added 1 hour ago
CU
Part-Time Online Course Facilitator: AI/ML Technology and Architecture
Cornell University
Remote, United States
- Part-time
Providing personalized and constructive feedback (written and recorded video) on discussion boards, assignments, Python coding projects in Jupyter notebooks, and written analyses, such as…
Added 1 hour ago
Senior Backend Cloud Engineer
Halcyon
Remote, United States
…As part of that vision, we’re looking for a Senior Backend Engineer to join our cloud team. You’ll lead the development and evolution of our data platform and API services, working within a…
Added 1 hour ago
Senior GNC Engineer
Kastel Staffing
Moorpark, CA
We are seeking a Senior GNC Engineer IV with extensive experience in drone flight dynamics, control theory, state estimation, and autonomous flight systems. In this role, you will lead the…
Added 1 hour ago
Senior GNC Engineer
Kastel Staffing
Huntsville, AL
We are seeking a Senior GNC Engineer IV with extensive experience in drone flight dynamics, control theory, state estimation, and autonomous flight systems. In this role, you will lead the…
Added 2 hours ago
RH
Systems Engineer
Robert Half
Remote, United States
- $55 to $63 USD / hour
Robert Half is seeking an Interoperability Engineer to support a healthcare client based in Seattle, WA. This is a senior, hands-on role on a small team. You will design and validate the…
Added 2 hours ago
O
Principal Core Infrastructure Engineer
Oracle
Austin, TX
- $114,600 to $234,600 USD / year
Oracle Cloud Infrastructure (OCI) is hiring a Principal Core Infrastructure Engineer to join the Next Gen Network Observability team. Help build cloud-scale intelligence systems that enable…
Added 2 hours ago
Technical Services Engineer
Simr
Remote, United States
…environment configurations, managing user accounts to maintain security and access controls, troubleshooting cloud infrastructure and simulation applications (L1 & L2 support), HPC tools…
Added 3 hours ago
IAM Engineer
SpaceXSI
Austin, TX · Palo Alto, CA · Washington, DC
We are looking for an Identity and Access Management (IAM) Engineer to play a critical role in designing, implementing, and maturing our enterprise IAM ecosystem. As a Senior IAM Engineer,…
Added 3 hours ago
Offensive Security AI Engineer
Micron Technology
Boise
The Offensive Security AI Engineer will plan and implement adversary-informed security testing across Micron's technology environment. The role is intentionally broader than AI security:…
Added 3 hours ago
Principal Software Engineer - Simulation Data, Validation & Infrastructure
Irving, TX
…intelligent automation, and rigorous validation. This Principal Engineer role is a hands-on technical leadership position responsible for architecture, critical implementation, engineering…
Added 3 hours ago
Principal Software Engineer - Agentic AI & Simulation Automation
Irving, TX
This Principal Engineer role is a hands-on technical leadership position responsible for architecture, critical implementation, engineering standards, cross-team alignment, and mentoring.
Added 3 hours ago
Solution Architect (AWS / AI)
CapNexus
NY
Lead solution design for an engagement: architecture, technology choices, integration, security, and cost.
Added 3 hours ago
Lead Engineer, IAM Platform Engineering
AmerisourceBergen
Conshohocken, PA
…orchestration solutions that improve operational efficiency, strengthen security controls, and enhance user experiences. Designs and implements advanced IAM architectures, automated…
Added 3 hours ago
SD
Systems Engineer - Mechatronics, Electrical
Sigma Design
Redmond, WA
- $95,000 to $137,000 USD / year
The Systems Engineer – Mechatronics / Electrical is responsible for troubleshooting, root cause analysis, and sustaining support of mechatronic and electrical systems within advanced…
Added 3 hours ago
SD
Systems Engineer - Embedded Firmware
Sigma Design
Redmond, WA
- $95,000 to $137,000 USD / year
The Systems Engineer – Embedded Firmware is responsible for troubleshooting, root cause analysis, and sustaining support of embedded firmware systems within advanced robotic platforms. This…
Added 3 hours ago
PI
Senior Principal AI Research Engineer
Pfizer Inc
WA · CA · MA · CT · NY
- $139,100 to $231,900 USD / year
…deployment. Rather than contributing to isolated components, you'll lead the design and delivery of end-to-end systems that directly enable scientific…
Added 3 hours ago
PI
Senior AI Research Engineer
Pfizer Inc
WA · CA · MA · CT · NY
- $106,000 to $176,600 USD / year
…deployment. Rather than contributing to isolated components, you'll lead the design and delivery of end-to-end systems that directly enable scientific…
Added 4 hours ago
AI Engineer 4 (AI Foundations: World Model, RL, Causal Inference, Sequential Data)
Capital One
McLean, VA · Cambridge, MA · San Jose, CA · NY
Lead cross-functional technical reviews for new AI system deployments, ensuring security, data governance, and compliance standards are met
Added 4 hours ago
Senior Automated Test Systems Engineer (Onsite)
RTX
United States
The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance
Added 4 hours ago
Software Engineer (Embedded)
RTX
United States
The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance
Added 4 hours ago
AT
Information Security Solutions Engineer II
Auto Truck Group LLC
Trenton, NJ
- $105,050 to $149,700 USD / year
Holman is looking for a Security Engineer to work where cloud infrastructure and software development meet. You will review and design security architecture for our cloud environments,…

Palo Alto Networks

Principal Software Escalation Engineer

Arlington, VA, United States
McLean, VA, United States
Reston, VA, United States

$147,000.00 - $237,500.00/yr

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Job details

Pay: $147,000.00 - $237,500.00/yr
Experience: 8+ years of experience in the software industry (Technical Support, R&D, or Sustaining Engineering).
Posting language: English
Posted: Aug 27, 2026

Original job description

Our Mission

At Palo Alto Networks®, we’re united by a shared mission - to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

This role can be filled anywhere in the United States

We’re looking for a Principal Escalation Engineer to serve as a key architect of customer stability and product maturity within the Jupiter Group. This is a high-impact, cross-functional leadership role that sits at the intersection of R&D, Product, and Customer Success. You will not just resolve issues, you will fundamentally shape how our products are designed, built, and delivered.

You will act as the "Voice of the Customer" within the engineering lifecycle, influencing architectural decisions to ensure our solutions are not only robust but also intuitive to deploy and manage. By treating supportability and onboarding as core product features, you will protect R&D capacity, accelerate delivery, and ensure our innovations succeed in the real world.

What You’ll Do

Voice of the Customer in Design (Shift Left): Join discovery and design sessions to validate proposed features against real-world customer use cases. You will provide critical feedback on design and UX before development begins, flagging if a feature will be difficult to implement, fails to address specific edge cases, or introduces friction that hinders adoption.
Define Holistic Product & Supportability Requirements: Go beyond standard logging; define the capabilities needed to streamline the entire customer journey. This includes specifying requirements for smoother product onboarding, self-service troubleshooting tools, and connectivity checks (e.g., demanding a prerequisite script for connector installation or built-in latency monitoring between components).
Own the R&D Escalation Strategy: Act as the single accountable authority for technical escalations, replacing reactive "ping-pong" with a structured, predictive pipeline that restores delivery predictability to the sprint teams.
Drive Operational Excellence: Transform how we monitor and maintain health by owning the logic behind PagerDuty alerts, reducing noise, and defining the "Definition of Ready" for operational handoffs.
Empower the Support Organization: Act as a force multiplier by leading high-level training and knowledge transfer, enabling Support to resolve complex issues independently and lowering the escalation rate.
Lead Incident Lifecycle & CAPA: Drive the post-incident process, ensuring that every failure results in a systemic improvement, whether it’s a code fix, a documentation update, or a process change.
Influence the Roadmap: Use data from the field (trends, escaped bugs, and friction points) to drive strategic roadmap decisions, ensuring we prioritize technical debt and usability improvements alongside new features.

Qualifications

What You Bring

8+ years of experience in the software industry (Technical Support, R&D, or Sustaining Engineering).
A "Product-Engineering" Mindset: You can look at a technical design and immediately foresee how a customer will struggle with it. You care deeply about the user experience, not just the code execution.
5+ years of hands-on experience troubleshooting complex SaaS/Cloud environments (AWS preferred).
Strong technical depth (scripting in Python/Bash/Go, reading code, SQL) to investigate issues independently and build tooling.
Exceptional communication and leadership skills: You can challenge a Product Manager on a use case or guide a developer on a logging standard with equal confidence.
Proven ability to drive cross-team initiatives and influence stakeholders without direct authority.
Highly self-motivated with a strong sense of ownership and accountability.

Preferred qualifications

Experience in the Cyber Security domain.
Background in Customer Success Engineering or Solutions Engineering.
Experience defining architectural standards for observability and deployability.
Experience defining "Definition of Ready" processes for escalation handling.

Join us to be the customer’s advocate in the room where decisions happen. Your vision will directly impact the quality, usability, and success of CyberArk’s next-generation cloud platform.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here (https://benefits.paloaltonetworks.com/) .

$147,000.00 - $237,500.00/yr

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship?: Yes

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