Jobs in the United States

25+ jobs

Save this search

Added 5 mins ago
Software Engineer, Machine Learning RecSys
Meta
Dover, DE
Lead complex technical or product efforts and provide technical guidance to peers
Added 5 mins ago
Senior Specialist, Manufacturing Data Engineering & Digital Integration
Merck
Wilmington, DE
Lead and coordinate cross-functional technical work, mentor data engineers and analysts, review deliverables, and promote scientific rigor, innovation, and continuous improvement.
Added 5 mins ago
GA
Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
Dover, DE
- $131,000 to $174,000 USD / year
Drive consistent incident, problem, and change management across pods; lead resolution of high-severity escalations and root cause analysis.
Added 5 mins ago
Digital Product Manager
Qnity
Newark, DE
We are seeking a highly skilled and motivated Digital Product Manager to lead the development, maintenance, and enhancement of our digital products. This role will focus on leveraging data…
Added 5 mins ago
MB
Lead Data Engineer
M&T Bank
Wilmington, DE
- $116,400 to $194,000 USD / year
Lead the detailed engineering design, development, testing, deployment and production support of complex data pipelines and reusable data products.
Added 5 mins ago
EG
Cloud Engineer
Eliassen Group
Dover, DE
- $70 to $88 USD / hour
…and Temporal for orchestration, and Azure with Terraform and Python. You will guide responsible adoption of AI and automation, set engineering standards, and collaborate across teams to…
Added 9 mins ago
Infrastructure Engineer I (Onsite)
RTX Corporation
west valley city, UT
Work will be performed with guidance of a product lead and team members who will assist in establishing an approach, perform code review and support in testing to achieve long-range goals…
Added 10 mins ago
Software Engineer, Machine Learning RecSys
Meta
Salt Lake City, UT
Lead complex technical or product efforts and provide technical guidance to peers
Added 10 mins ago
Lead AI and Data Science Engineer II- Marketing Measurement
Deloitte
Salt Lake City, UT
…wants to work in a collaborative environment? As an experienced Lead AI and Data Science Engineer II - Marketing Measurement, you will have the opportunity to share new ideas and…
Added 10 mins ago
GA
Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
Salt Lake City, UT
- $131,000 to $174,000 USD / year
Drive consistent incident, problem, and change management across pods; lead resolution of high-severity escalations and root cause analysis.
Added 10 mins ago
EG
Cloud Engineer
Eliassen Group
Salt Lake City, UT
- $70 to $88 USD / hour
…and Temporal for orchestration, and Azure with Terraform and Python. You will guide responsible adoption of AI and automation, set engineering standards, and collaborate across teams to…
Added 25 mins ago
G
Software Development Engineer in Test (SDET) Remote
Genesis10
WOODBURY, NY
- $55 to $70 USD / hour
…with a Major Financial Institution. In this role, you will lead test automation efforts while partnering with manual QA teams to accelerate their transition to automation. You will design,…
Added 27 mins ago
C
Sr. Python and Snowflake Developer (Onsite)
Cognizant
Buffalo, NY
- $100,000 to $135,000 USD / year
We are seeking an experienced Snowflake Lead Developer with strong expertise in Snowflake, Python, SQL, and modern data engineering practices. The ideal candidate will design, build,…
Added 27 mins ago
JR103250 Postdoctoral Researcher in AIJR103250 GCCIS
Rochester Institute of Technology
ROCHESTER, NY
…collaborates on multi-scholar research initiatives, or may have lead responsibility for discrete components of a larger research project or program under general direction of a senior or…
Added 28 mins ago
Senior Director, Product Development
MTA
New York, NY
May lead and expand our White Hat team to proactively identify and mitigate security vulnerabilities through rigorous penetration testing.
Added 28 mins ago
Manager Model Validation / Model Risk Audit Consulting
RSM US LLP
NEW YORK, NY
…experienced Manager to join our Risk Consulting practice and lead model validation and/or internal audit engagements for Financial Services clients. The ideal candidate combines hands-on…
Added 28 mins ago
Senior Research Scientist
NYU Grossman School of Medicine
NEW YORK, NY
Added 28 mins ago
EG
Director, Global Reserving Actuary
Everest Global Services, Inc. dba EVEREST REINSURANCE COMPANY
NEW YORK, NY
- $150,000 to $205,000 USD / year
…world. Position Summary The Actuary, Global Reserving will lead reserve analyses and provide reserving insights for key Insurance and Reinsurance portfolios. The role is responsible for…
Added 29 mins ago
EG
Cloud Engineer
Eliassen Group
Albany, NY
- $70 to $88 USD / hour
…and Temporal for orchestration, and Azure with Terraform and Python. You will guide responsible adoption of AI and automation, set engineering standards, and collaborate across teams to…
Added 51 mins ago
Engineering Manager
Raydar
New York, NY
- Review key designs and code changes, and lead debugging, technical decisions and incident response.
Added 1 hour ago
Sr. Manager, Engineering- Mars Veterinary Health
Banfield Pet Hospital
Vancouver, WA
Lead, coach, and develop Application Engineers and Release Quality Managers, including hiring, performance management, career development, and workload and capacity planning.
Added 1 hour ago
EG
Cloud Engineer
Eliassen Group
Olympia, WA
- $70 to $88 USD / hour
…and Temporal for orchestration, and Azure with Terraform and Python. You will guide responsible adoption of AI and automation, set engineering standards, and collaborate across teams to…
Added 1 hour ago
Model Development & Decision Science Director
Columbia Bank
Lake Oswego, OR
Lead the development, implementation, performance monitoring and ongoing enhancement of quantitative models, predictive and prescriptive analytics, AI/ML methodologies, forecasting…
Added 1 hour ago
EG
Cloud Engineer
Eliassen Group
Salem, OR
- $70 to $88 USD / hour
…and Temporal for orchestration, and Azure with Terraform and Python. You will guide responsible adoption of AI and automation, set engineering standards, and collaborate across teams to…
Added 1 hour ago
EG
Cloud Engineer
Eliassen Group
Topeka, KS
- $70 to $88 USD / hour
…and Temporal for orchestration, and Azure with Terraform and Python. You will guide responsible adoption of AI and automation, set engineering standards, and collaborate across teams to…

Palo Alto Networks

Principal Software Escalation Engineer

Arlington, VA, United States
McLean, VA, United States
Reston, VA, United States

$147,000.00 - $237,500.00/yr

Apply About employer

Applications open in a new tab.

Job details

Pay: $147,000.00 - $237,500.00/yr
Experience: 8+ years of experience in the software industry (Technical Support, R&D, or Sustaining Engineering).
Posting language: English
Posted: Aug 27, 2026

Original job description

Our Mission

At Palo Alto Networks®, we’re united by a shared mission - to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

This role can be filled anywhere in the United States

We’re looking for a Principal Escalation Engineer to serve as a key architect of customer stability and product maturity within the Jupiter Group. This is a high-impact, cross-functional leadership role that sits at the intersection of R&D, Product, and Customer Success. You will not just resolve issues, you will fundamentally shape how our products are designed, built, and delivered.

You will act as the "Voice of the Customer" within the engineering lifecycle, influencing architectural decisions to ensure our solutions are not only robust but also intuitive to deploy and manage. By treating supportability and onboarding as core product features, you will protect R&D capacity, accelerate delivery, and ensure our innovations succeed in the real world.

What You’ll Do

Voice of the Customer in Design (Shift Left): Join discovery and design sessions to validate proposed features against real-world customer use cases. You will provide critical feedback on design and UX before development begins, flagging if a feature will be difficult to implement, fails to address specific edge cases, or introduces friction that hinders adoption.
Define Holistic Product & Supportability Requirements: Go beyond standard logging; define the capabilities needed to streamline the entire customer journey. This includes specifying requirements for smoother product onboarding, self-service troubleshooting tools, and connectivity checks (e.g., demanding a prerequisite script for connector installation or built-in latency monitoring between components).
Own the R&D Escalation Strategy: Act as the single accountable authority for technical escalations, replacing reactive "ping-pong" with a structured, predictive pipeline that restores delivery predictability to the sprint teams.
Drive Operational Excellence: Transform how we monitor and maintain health by owning the logic behind PagerDuty alerts, reducing noise, and defining the "Definition of Ready" for operational handoffs.
Empower the Support Organization: Act as a force multiplier by leading high-level training and knowledge transfer, enabling Support to resolve complex issues independently and lowering the escalation rate.
Lead Incident Lifecycle & CAPA: Drive the post-incident process, ensuring that every failure results in a systemic improvement, whether it’s a code fix, a documentation update, or a process change.
Influence the Roadmap: Use data from the field (trends, escaped bugs, and friction points) to drive strategic roadmap decisions, ensuring we prioritize technical debt and usability improvements alongside new features.

Qualifications

What You Bring

8+ years of experience in the software industry (Technical Support, R&D, or Sustaining Engineering).
A "Product-Engineering" Mindset: You can look at a technical design and immediately foresee how a customer will struggle with it. You care deeply about the user experience, not just the code execution.
5+ years of hands-on experience troubleshooting complex SaaS/Cloud environments (AWS preferred).
Strong technical depth (scripting in Python/Bash/Go, reading code, SQL) to investigate issues independently and build tooling.
Exceptional communication and leadership skills: You can challenge a Product Manager on a use case or guide a developer on a logging standard with equal confidence.
Proven ability to drive cross-team initiatives and influence stakeholders without direct authority.
Highly self-motivated with a strong sense of ownership and accountability.

Preferred qualifications

Experience in the Cyber Security domain.
Background in Customer Success Engineering or Solutions Engineering.
Experience defining architectural standards for observability and deployability.
Experience defining "Definition of Ready" processes for escalation handling.

Join us to be the customer’s advocate in the room where decisions happen. Your vision will directly impact the quality, usability, and success of CyberArk’s next-generation cloud platform.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here (https://benefits.paloaltonetworks.com/) .

$147,000.00 - $237,500.00/yr

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship?: Yes

Apply About employer

Report this job