Jobs in the United States

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Added 1 min ago
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Outreach Specialist (S0358)
Axis Health System
Durango, CO
- $20 to $21.05 USD / hour
Must have the ability to sit for long periods of time at a computer
Added 1 min ago
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Materials Specialist I (Inserts)
Howmet Aerospace
Torrance, CA
- $22 to $24 USD / hour
Take the initiative to resolve materials related issues with interaction from supervisor/Manager
Added 1 min ago
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District Manager II - Remote Southern Cali
Electrolux Consumer Products, Inc
CA
- $46,000 to $90,000 USD / year
Must reside within the Southern/Central California market and be able to travel 30%+ as required
Added 1 min ago
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Billing Coordinator
CJR
Litchfield, CT
- $23.08 to $27.47 USD / hour
…functions for the Wellness Center. Working with the Billing Manager and Billing Team, the Billing Assistant helps maintain an organization-wide billing system and strengthen CJR’s ability…
Added 2 mins ago
Assistant Store Manager - Fresh - 46 Hours
Brookshire Grocery Company
Bixby, OK
…and profits using acceptable business practices, and promotes customer…
Added 2 mins ago
Relationship Manager II
Frost Bank
Houston, TX
As a Relationship Manager II, it’s all about building relationships. In this role, you are responsible for the overall quality and longevity of our commercial customers’ relationships with…
Added 3 mins ago
IA
Core Accounts Representative
Inductive Automation LLC
Remote, United States
- $80,000 to $95,000 USD / year
…multi-level relationships (e.g., Owner/President, Engineering Manager, Engineers,…
Added 4 mins ago
Operations Program Manager
Hyve Solutions Corporation
Reno, NV
…company co-innovates with deep engineering expertise, treating customer success as its own while building tomorrow's digital…
Added 4 mins ago
Strategist Lead, Forward Deployed
FIS Management Services LLC
United States
6+ years in a customer-facing, delivery-oriented role (e.g., Deployment Strategist, Technical Program Manager, or Management Consultant)
Added 5 mins ago
InPatient Care Manager
Chicago, IL
Nursing care managers must have a Bachelor’s in Nursing and 2 years of experience in rehabilitation nursing · Social work care managers must hold an MSW
Added 5 mins ago
Sales Associate
United Pacific
Laguna Hills, CA
…location and assists in the operation of the facility in a safe, customer-focused, and profitable manner. You will perform various duties including, but not limited to: Daily cash handling,…
Added 5 mins ago
Janitorial Porter
KBS
Southern Pines, NC
The Porter provides excellent cleaning services, often requiring the need to interact with customer and prioritize work based on the customer daily work needs. This role requires work to be…
Added 5 mins ago
Mainframe Systems Programmer - CICS
Ensono
Jefferson City, MO
+ Fulfill customer service orders (CSOs) for mainframe z/OS customers in a timely manner as they pertain to CICS TS and related OEM software products.
Added 6 mins ago
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Safety Manager
Zūm
Roanoke, VA
- $70,000 to $80,000 USD / year
We're seeking an experienced Safety Manager to lead safety operations at our Roanoke, VA location. This role encompasses the complete safety lifecycle - from program development and…
Added 6 mins ago
CUSTOMER EXPERIENCE DIRECTOR
McDonald Wholesale LLC
Eugene, OR
The Customer Experience Director position is an integral part of our Management team, led by the CEO. This position can expect to Identify opportunities to improve customer, category, and…
Added 7 mins ago
Territory Account Manager
Isomedix Operations Inc. (US)
Princeton, NJ
The Territory Account Manager must reside within the assigned territory
Added 7 mins ago
Senior Manager, HSE Risk Management
STERIS Corporation
Mentor, OH
…consistently applied across organizational boundaries. The Senior Manager develops professionals, partners with HSE Operations and business leaders, and drives improvement in risk…
Added 7 mins ago
IT Program Manager – ERP Transformation - (Des Moines, Iowa)
Concentrix
IA
…leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services,…
Added 7 mins ago
IT Program Manager – ERP Transformation - (Las Vegas, NV)
Concentrix
NV
…leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services,…
Added 8 mins ago
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Starbucks Barista Trainer, Lenox Square Mall - Part Time
Macy's
Atlanta, GA
- Part-time
The Barista Trainer supports the Starbucks Manager in running an efficient, professional, safe and profitable Starbucks operation following all company standards.
Added 8 mins ago
Senior Manager, MedTech Contract Lifecycle Management (CLM) Strategy & Delivery
Johnson & Johnson Services Inc. Legal Entity
Raritan, NJ
…NJ. We are looking for the best possible talent for a Senior Manager, MedTech Contract Lifecycle Management (CLM) Strategy & Delivery…
Added 8 mins ago
Sr Manager Surgery Quality & Compliance (Q&C) Transformation Lead-DURATION BASED
Ethicon Inc. Legal Entity
Raritan, NJ
Johnson & Johnson is currently seeking a Sr Manager Surgery Quality & Compliance (Q&C) Transformation Lead to be located in Raritan, New Jersey. This is a duration-based project expected to…
Added 8 mins ago
Field Reimbursement Manager, Oncology (Cleveland, OH) - Patient Engagement & Customer Solution (PECS)
Johnson & Johnson HCS Inc. Legal Entity
Cleveland, OH · Akron, OH · Canton, OH · Youngstown, OH
Johnson & Johnson Innovative Medicine’s Patient Engagement and Customer Solutions (PECS) team is recruiting for a Field Reimbursement Manager, Oncology for the Cleveland, HO territory which…
Added 9 mins ago
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Beauty Counter Manager - Trend Beauty, Victor Valley - Full Time
Macy's
Victorville, CA
- Full-time
As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer…
Added 9 mins ago
AC
AR/Collections Specialist
Aston Carter
Chino, CA
- $25 to $28 USD / hour
…Representative reviews aging reports, conducts high-volume outbound customer outreach, and collaborates with internal teams to reduce outstanding balances and support overall cash flow.…

Palco

CLIENT ENGAGEMENT MANAGER

Boston, MA, United States
Worcester, MA, United States

Apply on workforcenow.adp.com About employer

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Job details

Posting language: English

Original job description

CLIENT ENGAGEMENT MANAGER LEVEL

We’re Palco. We provide the management, support, and systems behind self-directed programs - the services that help people hire, pay, and manage their own caregivers with confidence. With 25+ years of experience as a national provider operating in over 17 states, we keep people at the center of everything we do. Through innovative technology and decades of expertise, we help states and partners run stronger, more compliant, and efficient programs. Our mission is to challenge the status quo and build smarter, more human-centered solutions that put power back in people’s hands. Want to learn more about joining our team? Visit www.palcofirst.com to explore opportunities.

The Client Engagement Manager provides a critical link between Palco and its various partners nationwide. They should possess an acute understanding of the interrelatedness of company departments in the execution of program responsibilities and a deep understanding of how departments function and how changes in one area affect operations in another. The Client Engagement Manager (CEM) is the one-call, one-stop solution to all State and MCO Partners, questions and issues. CEM are the subject matter experts for the programs or programs they support and provide expert-level knowledge to internal and external audiences alike. Account Managers balance their commitment to the company with an unyielding attitude of process and programmatic improvement. They are focused on contract deliverables, compliance, programming growth, solutions and process improvement. The CEM works closely and supervises various Client Engagement Specialist (when necessary) to oversee and support the day-to-day functions of the role. Additionally, they are expected to lead and facilitate high strategy meetings both internal and external. Internally, they should be dedicated to cross departmental collaboration and communication for a shared outcome of success. While still bound by all program rules, guidelines and state and federal law, the CEM never fails to consider how a program may be improved in terms of responsiveness, effectiveness, and service and by extension the participant.

Duties and Responsibilities

Provide constant and ongoing support to the assigned State and MCO partner staff for program operations and health.
Field questions, issues, and participant problems reported to program partners and Palco staff.
Possess good phone skills and ability to effectively communicate across all lines of business.
Take a proactive approach for creating and suggesting resolutions to issues/concerns for clients and partners, researching and coordinating with other Palco departments when required.
Embody the highest degree of customer service in person-to-person, telephone, written, and electronic communication with partners. Including the ability to command and run a meeting with multiple key stakeholders for efficiency and resolution.
Provide expert level information of program rules and policies across all departmental workflows.
Able to break down complex issues into a series of manageable, and outcome- oriented solutions.
Participate in regular roundtable discussions with management as to pervasive issues and make relevant, business-based recommendations for improvement or remediation.
Create meeting agendas, schedule, host conference call, and webinar training with management and partners.
Create a high-level program overview report of the assigned accounts that will be presented on an annual and quarterly basis to include specific staff and program growth goals.
Show successful outcomes in meeting program goals and achieving program growth.
Participate in on-site partner training, meet-and-greets, and other activities as scheduled or assigned.

Client Engagement Manager I (Entry-Level)

Oversees a single, small-to-medium client program that necessitates a fully dedicated resource.
Focuses primarily on day-to-day operations and contract compliance with an emphasis on communication with the partner.
Works under close supervision of the Client Engagement Area Director.
Gains foundational experience in client management and contract performance monitoring.
Plays a key role in strategic client meetings and renewal discussions.

Skills and Attributes

Communicate effectively with a range of individuals with varying backgrounds, abilities and disabilities and communication styles, using person-centered techniques in all interactions.
Represent Palco in all interactions with respective clients to which they are assigned.
Handle difficult or unusual situations with professionalism and discretion.
Participate in development, training, and other departmental meetings.
Consult with peers or upper management on complex and unusual problems.
Apply acquired job skills and company policies and procedures to complete standard

tasks.

Refer to policies and past practices for guidance.
Possess strong analytical skills, decision-making skills, listening skills and problem- solving skills.
Ability to build rapport with colleagues and business partners.
Possess strong time management and organizational skills.

Other Essential Traits

Proficient with MS Office and CRM software
Must be able to exercise tact and discretion under a variety of stressors.
Must have excellent verbal and written communication skills.
Must be able to multi-task and meet deadlines.
Must understand and adhere to Palco’s Core Values.

Education and Experience

Bachelor’s degree in human services, social work, health care policy/administration, business administration, business management, or a related field preferred. Master’s degree or minimum of 4 years’ relevant work experience preferred.
4 years of program management or project management experience required.
Experience in Business Development or Sales and Marketing for program growth preferred.

Join Us

This position is remote/work-from-home role. Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday.
Company benefits designed for you:
Generous Paid time off.
Annual bonus potential.
Retirement Savings: We will support you as you save for your future.
Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
Paid Training: Earn while you learn and continue to grow with access to internal and external learning opportunities.
Great Work Environment: We are proud of our company culture of collaboration and the recognition we have received for our diversity efforts.

Benefits package:

Employer shared Health Insurance cost
Employer paid Disability Insurance
Employer paid Life and AD&D Insurance
Vision Insurance
Cancer Insurance
Voluntary Life Insurance
Paid Time Off
Remote work environment
Paid holidays

When you join Palco, you are engaged in creating the future - both our company’s, the people we serve, and your own. We understand that our success is directly related to the success of our team. We strive to create a culture where you can:

Bring your authentic self to work.
Grow and thrive, both personally and professionally.
Make a difference with our clients, in our communities, and with the millions of people we support.
Experience work/life balance.
Feel value and a greater purpose through the work you do.

Palco, Inc. is an Equal Employment Opportunity (EEO) employer and does not discriminate in any employer/employee relations based on race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Apply on workforcenow.adp.com About employer

More about this job

Skills

Customer service
Electronic communication
Webinar
Regulatory compliance
Communication skills
Analytical skills
Decision making
Problem solving
Time management
Organizational skills
Microsoft Office
Meet deadlines
Program management
Project management
Sales

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Work requirements

Jobs in the United States