GSOC Manager

Join as a Highly Skilled GSOC Manager

We are seeking a motivated and talented GSOC Manager to lead our 24/7 Security Operations Center. This role offers a fun and rewarding chance to develop your leadership skills, work closely with diverse teams, and ensure top-notch client service in a loving and supportive atmosphere.

Key Responsibilities

• Oversee daily Security Operations Center activities and ensure excellent service delivery.
• Lead, coach, and develop SOC Leads and Operations Center personnel to build a high-performing team.
• Manage staffing, scheduling, PTO, call-offs, overtime, and critical shift coverage efficiently.
• Monitor alarm response, incident handling, SLA performance, and maintain quality standards.
• Serve as the escalation point for critical incidents, emergencies, and client concerns with professionalism.
• Maintain and update SOPs, work instructions, and operational procedures.
• Review timecards, attendance, payroll corrections, and overtime utilization accurately.
• Conduct performance coaching, employee evaluations, and corrective actions as needed.
• Analyze incident reports to identify trends and implement corrective measures.
• Collaborate with Human Resources, Training, Technology, Client Success, and Operations Leadership teams.
• Support business continuity, emergency preparedness, and operational improvement initiatives.
• Participate in 24/7 on-call support for critical operational and staffing needs.

What We’re Looking For

• Bachelor’s degree preferred in Computer Science, IT, Security Management, or related fields.
• 2+ years of supervisory or management experience in security operations or similar 24/7 environments.
• Strong leadership skills with the ability to motivate, develop, and hold employees accountable.
• Excellent verbal and written communication skills for professional interaction with clients and leadership.
• Proven scheduling, staffing, and workforce management capabilities.
• Calm, organized, and decisive during critical incidents and escalations.
• Effective problem-solving, conflict resolution, and decision-making abilities.
• Ability to analyze metrics, identify trends, and drive operational improvements.
• Strong attention to detail and ability to manage multiple priorities smoothly.
• Collaborative mindset to work with HR, Operations, Technology, Training, and Client Success teams.
• Availability for 24/7 on-call support to maintain continuous security operations.

Why Apply?

• Join a supportive and dynamic team focused on operational excellence and employee development.
• Gain valuable experience in managing a critical 24/7 security operations center.
• Enhance your leadership skills in a fast-paced and rewarding environment.
• Be part of a company committed to exceptional client service and continuous improvement.

Location: AZ - Phoenix

Ready to lead with accountability, urgency, and professionalism? Apply today and take the next step in your security leadership career!