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Senior Project Manager - Electrical, Instrumentation & Controls
aeSolutions
Greenville, SC
We are seeking an experienced Senior Project Manager to lead complex engineering projects with an emphasis on industrial Electrical, Instrumentation & Controls (E&I/C) and Automation…
Added 1 min ago
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Senior Manager, GTM & Revenue Finance
Cohere
San Francisco, CA
- $265,000 to $320,000 USD / year
We're hiring a Senior Manager to lead GTM and Revenue Finance as part of the Strategic Finance team. This person will have direct exposure to the CFO, CRO and board materials. You will lead…
Added 1 min ago
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OPS GOVERNMENT OPERATIONS CONSULTANT III - 77901605
State of Florida
TALLAHASSEE, FL
- $30 to $35 USD / hour
…activities within OLP. This position reports directly to the Program Manager in Tallahassee, who oversees the Business Unit within the Office of Licensing and…
Added 1 min ago
Supply Chain Manager
ATSC IES INC
Gilbert, AZ
Advanced Technology Systems Company (ATSC) is seeking an experienced, strategic Supply Chain Manager to lead end-to-end supply chain operations supporting advanced technology products and…
Added 2 mins ago
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Manager, Account Strategy, Impluse, Batteries and Candy
Wal-Mart.com USA, LLC
United States
- $96,000 to $186,000 USD / year
The Manager, Account Strategy, leads the development and execution of omnichannel advertising campaigns, translating client objectives into effective media strategies using Walmart…
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Senior Pharmacy Technician
Walgreens
EAST WENATCHEE, WA
- $19.25 to $26 USD / hour
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Pharmacy Customer Service Associate
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HOUSTON, TX
- $16 to $20 USD / hour
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Pharmacy Customer Service Associate
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- $16 to $20 USD / hour
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Certified Pharmacy Technician
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- $18 to $24.25 USD / hour
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Pharmacy Technician / Pharm Tech Apprenticeship
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HOUSTON, TX
- $17 to $23.25 USD / hour
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Pharmacy Technician / Pharm Tech Apprenticeship
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DALLAS, TX
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Certified Pharmacy Technician
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SAN ANTONIO, TX
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Pharmacy Customer Service Associate
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MAGNOLIA, TX
- $16 to $20 USD / hour
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Certified Pharmacy Technician
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EL PASO, TX
- $18 to $24.25 USD / hour
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Pharmacy Technician / Pharm Tech Apprenticeship
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MORRISTOWN, TN
- $17 to $23.25 USD / hour
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Pharmacy Customer Service Associate
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ORANGEBURG, SC
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Pharmacy Customer Service Associate
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MCALESTER, OK
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Pharmacy Technician / Pharm Tech Apprenticeship
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Certified Pharmacy Technician
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WINSTON SALEM, NC
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
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Pharmacy Technician / Pharm Tech Apprenticeship
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
CORONA, NY
- $18.25 to $25 USD / hour
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Pharmacy Customer Service Associate
Walgreens
VALLEY STREAM, NY
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PAH Management

Supervisor- Front Desk

Charlotte, NC, United States

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Job details

Posting language: English

Original job description

Position Summary The Front Desk Supervisor provides day-to-day leadership for the Guest Services team, ensuring exceptional guest experiences from arrival through departure. This position oversees front desk operations during assigned shifts, coaches associates, resolves guest concerns, and supports operational and financial objectives while maintaining compliance with company and brand standards. Essential Duties and Responsibilities The following is a representative list of duties and is not exhaustive. Other duties may be assigned.

Front Desk Operations

Supervise daily front desk operations to ensure efficient guest check-in, check-out, reservations, and guest service activities.
Lead by example by providing exceptional guest service and assisting the front desk team during busy periods.
Ensure front desk associates follow company policies, brand standards, and established operating procedures.
Assist with front desk, concierge, bell services, and other guest service functions as operational needs require.

Guest Experience

Respond promptly and professionally to guest questions, requests, concerns, and service recovery opportunities.
Resolve guest complaints with a solution-oriented approach while escalating complex situations when appropriate.
Promote a welcoming environment by ensuring every guest receives courteous, attentive, and professional service.
Maintain knowledge of hotel amenities, local attractions, and brand loyalty programs to assist guests effectively.

Financial and Administrative Responsibilities

Ensure accurate cash handling, balancing of cash drawers, and adherence to financial controls.
Review daily reports prepared by Night Audit and address discrepancies or operational concerns.
Assist with revenue forecasting, occupancy planning, and daily operational reporting.
Ensure proper documentation and recordkeeping in accordance with company policies.

Brand Compliance and Quality Assurance

Ensure compliance with PAH Management policies, hotel operating procedures, and brand standards.
Monitor guest satisfaction scores, online reviews, and service metrics; implement improvements as needed.
Maintain a clean, organized, and professional front desk environment.
Perform other duties as assigned by the Front Office Manager or General Manager.

What You Bring

Required:

High school diploma or equivalent.
Minimum three (3) years of hotel front desk or guest services experience, including at least one (1) year in a supervisory or leadership role.
Strong leadership, coaching, and customer service skills.
Ability to effectively communicate with guests, associates, and leadership.
Ability to work a flexible schedule, including evenings, weekends, holidays, and special events.

Preferred:

Experience using hotel property management systems (PMS) and Microsoft Office Suite.
Previous supervisory experience within a Marriott, Hilton, or Hyatt-branded hotel.
Experience with hotel property management systems.
Experience with guest satisfaction platforms and brand quality programs.

Work Environment and Physical Requirements

This position is based on-property in Charlotte, North Carolina
Ability to stand and walk for extended periods while supervising front desk operations and assisting guests.
Frequently move throughout the hotel to support guest service needs, inspect public areas, and collaborate with other departments.
Occasionally lift, carry, push, or pull items weighing up to 25 pounds, including guest luggage, office supplies, or packages.
Ability to bend, reach, stoop, and use stairs as needed while performing operational duties.
Ability to remain in a stationary position for periods while using computers, telephones, and other office equipment.
Requires visual acuity to review reservation information, financial reports, and computer screens, as well as the ability to communicate effectively in person and by telephone.
Work is performed in a hotel environment with frequent interaction with guests, moderate noise levels, and varying activity throughout the day.

Compensation and Benefits Compensation: PAH Management offers a competitive base salary/pay commensurate with experience.

Benefits include:

Medical, Dental, and Vision Insurance • Short-Term and Long-Term Disability • 401(k) Retirement Plan
Term Life and AD&D Insurance • Employee Incentive Program • Voluntary Life Insurance (self, spouse, and child) • Hotel Stay Perks (Marriott and Hilton programs) • Accident, Critical Illness, and Hospital Indemnity Insurance • Educational Reimbursement • Paid Time Off • Manager in Training Program (where applicable)

About PAH PAH Management is a Dallas-based hotel ownership and management company operating a portfolio of select-service properties across multiple states under Marriott and Hilton brands. We are dedicated to developing a culture that places associates first while becoming America's preferred hotel management company.

Equal Opportunity Employer Phoenix American Hospitality Management, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.

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