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Security Officer - Flex Patrol Driver
Allied Universal
Sacramento, CA
- $21.6 USD / hour
…schedule will vary week to week, based on a combination of manager-assigned shifts and those you pick up through our Earn More, Claim-A-Shift self-scheduling program. Shifts, days,…
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S
Aesthetic Medical Assistant
SkinSpirit
CA, CA
- $24 to $30 USD / hour
…support of health care providers and clinic operations in a manager that promotes quality client care. The MA will report to the clinic manager, who will help determine provider support…
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Meat Clerk
WinCo Foods
Gilbert, AZ
May assist Meat Cutters and Department Manager with other tasks as appropriate.
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Vehicle Condition Inspector
ACV Auctions
Chula Vista, CA
Employee Stock Purchase Program with additional opportunities to earn stock in the Company
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AU
Security Operations Center Officer
Allied Universal
Graniteville, SC
- $21 USD / hour
Compile reports for the SOC Shift Manager in order to share with GPS management on a daily/weekly/monthly basis; provide high quality written and verbal reports as and when required
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AU
Security Officer Flex Evening Patrol
Allied Universal
Albuquerque, NM
- $19.54 USD / hour
…schedule will vary week to week, based on a combination of manager-assigned shifts and those you pick up through our Earn More, Claim-A-Shift self-scheduling program. Shifts, days,…
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Per Diem Clinical Nurse - 117th Street Dialysis - Mount Sinai Hospital - Flex Shift
Mount Sinai Health System
New York, NY
- $85.94 USD / hour
4. Initiates service recovery for patients and family members who have concerns and escalates to Clinical Nurse Manager/Assistant Nurse Manager/Nursing Shift Manager or Patient Relations as…
Added just now
CO
Landscape Gardener
City of Roanoke, Virginia
Roanoke, VA
- $20.19 to $25.56 USD / hour
…field preferred or horticulture certification from applicable program, or experience and/or training in horticulture, landscape maintenance or related field; or equivalent combination or…
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CO
Deputy Clerk II
City of Roanoke, Virginia
Roanoke, VA
- $20.19 to $31.49 USD / hour
Added just now
CO
Deputy Clerk III (City of Roanoke employee applicants only)
City of Roanoke, Virginia
Roanoke, VA
- $21.85 to $34.95 USD / hour
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CO
Assistant Commonwealth Attorney I
City of Roanoke, Virginia
Roanoke, VA
- $84,991.02 to $135,985.05 USD / year
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OF
Branch Member Service Representative I/II
OE Federal Credit Union
Martinez, CA
- $21.42 to $23.59 USD / hour
To succeed in this position, you must be able to satisfactorily perform common occurrences of each of the following under direct supervision from your manager:
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OF
IT Operations Support Representative I/II
OE Federal Credit Union
Livermore, CA
- $22.77 to $26.89 USD / hour
To succeed in this position, you must be able to satisfactorily perform common occurrences of each of the following under direct supervision from your manager:
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OF
Vehicle Titling Representative I/II
OE Federal Credit Union
Livermore, CA
- $22.78 to $25.51 USD / hour
To succeed in this position, you must be able to satisfactorily perform common occurrences of each of the following under direct supervision from your manager:
Added just now
AU
Security Officer Flex Patrol
Allied Universal
Rocky Mount, NC
- $16.97 USD / hour
…schedule will vary week to week, based on a combination of manager-assigned shifts and those you pick up through our Earn More, Claim-A-Shift self-scheduling program. Shifts, days,…
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International Student and DEIB Program Manager
Mounds Park Academy
Saint Paul, MN
International Student and Diversity, Equity, Inclusion, and Belonging (DEIB) Program Manager
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AU
Security Officer Flex Patrol
Allied Universal
Wilmington, NC
- $17.25 USD / hour
…schedule will vary week to week, based on a combination of manager-assigned shifts and those you pick up through our Earn More, Claim-A-Shift self-scheduling program. Shifts, days,…
Added just now
AU
Security Officer Flex Driver Shift Availability
Allied Universal
Arkadelphia, AR
- $13.95 USD / hour
…schedule will vary week to week, based on a combination of manager-assigned shifts and those you pick up through our Earn More, Claim-A-Shift self-scheduling program. Shifts, days,…
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Lead Warehouse Technician – Shipping Center
QuVa - Advancing Healthcare Possibilities
Phoenix, AZ
Creates and maintains the daily recap report of identified errors; reviews with Supervisor and/or Manager
Added just now
AU
Security Officer Flex Screening Examiner
Allied Universal
Easton, PA
- $20.12 USD / hour
…schedule will vary week to week, based on a combination of manager-assigned shifts and those you pick up through our Earn More, Claim-A-Shift self-scheduling program. Shifts, days,…
Added 1 min ago
Lead Clinical Documentation Coordinator
UHS
AIKEN, SC
This position manages the clinical documentation improvement program, identifying areas of focus for improvement opportunity through report analysis interpretation of process and…
Added 1 min ago
Customer Service Representative / Warehouse Worker
Florida Tile
Greensboro, NC
…telephone, fax or internet. This position will assist the Branch Manager / Branch Operations Manager, and other branch associates as needed. Responsibilities will also include maintenance…
Added 1 min ago
NM
Dental Assistant
Nuvia MSO, LLC Brand
Walnut Creek, CA
- $25 to $38 USD / hour
…dental assistants leads, and a dental assistant operations manager who all started as a dental assistant with Nuvia and has the knowledge to help you grow in your skill…
Added 1 min ago
Security Officer - Flex Officer
Allied Universal
Bellevue, NE
…schedule will vary week to week, based on a combination of manager-assigned shifts and those you pick up through our Earn More, Claim-A-Shift self-scheduling program. Shifts, days,…
Added 1 min ago
Program Manager
Veeco
Plainview, NY
…to move new technology from concept to qualified product. As Program Manager, you will lead multidisciplinary programs through design, engineering release, procurement, system integration,…

PAH Management

Supervisor- Front Desk

Charlotte, NC, United States

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Job details

Posting language: English

Original job description

Position Summary The Front Desk Supervisor provides day-to-day leadership for the Guest Services team, ensuring exceptional guest experiences from arrival through departure. This position oversees front desk operations during assigned shifts, coaches associates, resolves guest concerns, and supports operational and financial objectives while maintaining compliance with company and brand standards. Essential Duties and Responsibilities The following is a representative list of duties and is not exhaustive. Other duties may be assigned.

Front Desk Operations

Supervise daily front desk operations to ensure efficient guest check-in, check-out, reservations, and guest service activities.
Lead by example by providing exceptional guest service and assisting the front desk team during busy periods.
Ensure front desk associates follow company policies, brand standards, and established operating procedures.
Assist with front desk, concierge, bell services, and other guest service functions as operational needs require.

Guest Experience

Respond promptly and professionally to guest questions, requests, concerns, and service recovery opportunities.
Resolve guest complaints with a solution-oriented approach while escalating complex situations when appropriate.
Promote a welcoming environment by ensuring every guest receives courteous, attentive, and professional service.
Maintain knowledge of hotel amenities, local attractions, and brand loyalty programs to assist guests effectively.

Financial and Administrative Responsibilities

Ensure accurate cash handling, balancing of cash drawers, and adherence to financial controls.
Review daily reports prepared by Night Audit and address discrepancies or operational concerns.
Assist with revenue forecasting, occupancy planning, and daily operational reporting.
Ensure proper documentation and recordkeeping in accordance with company policies.

Brand Compliance and Quality Assurance

Ensure compliance with PAH Management policies, hotel operating procedures, and brand standards.
Monitor guest satisfaction scores, online reviews, and service metrics; implement improvements as needed.
Maintain a clean, organized, and professional front desk environment.
Perform other duties as assigned by the Front Office Manager or General Manager.

What You Bring

Required:

High school diploma or equivalent.
Minimum three (3) years of hotel front desk or guest services experience, including at least one (1) year in a supervisory or leadership role.
Strong leadership, coaching, and customer service skills.
Ability to effectively communicate with guests, associates, and leadership.
Ability to work a flexible schedule, including evenings, weekends, holidays, and special events.

Preferred:

Experience using hotel property management systems (PMS) and Microsoft Office Suite.
Previous supervisory experience within a Marriott, Hilton, or Hyatt-branded hotel.
Experience with hotel property management systems.
Experience with guest satisfaction platforms and brand quality programs.

Work Environment and Physical Requirements

This position is based on-property in Charlotte, North Carolina
Ability to stand and walk for extended periods while supervising front desk operations and assisting guests.
Frequently move throughout the hotel to support guest service needs, inspect public areas, and collaborate with other departments.
Occasionally lift, carry, push, or pull items weighing up to 25 pounds, including guest luggage, office supplies, or packages.
Ability to bend, reach, stoop, and use stairs as needed while performing operational duties.
Ability to remain in a stationary position for periods while using computers, telephones, and other office equipment.
Requires visual acuity to review reservation information, financial reports, and computer screens, as well as the ability to communicate effectively in person and by telephone.
Work is performed in a hotel environment with frequent interaction with guests, moderate noise levels, and varying activity throughout the day.

Compensation and Benefits Compensation: PAH Management offers a competitive base salary/pay commensurate with experience.

Benefits include:

Medical, Dental, and Vision Insurance • Short-Term and Long-Term Disability • 401(k) Retirement Plan
Term Life and AD&D Insurance • Employee Incentive Program • Voluntary Life Insurance (self, spouse, and child) • Hotel Stay Perks (Marriott and Hilton programs) • Accident, Critical Illness, and Hospital Indemnity Insurance • Educational Reimbursement • Paid Time Off • Manager in Training Program (where applicable)

About PAH PAH Management is a Dallas-based hotel ownership and management company operating a portfolio of select-service properties across multiple states under Marriott and Hilton brands. We are dedicated to developing a culture that places associates first while becoming America's preferred hotel management company.

Equal Opportunity Employer Phoenix American Hospitality Management, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.

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