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Added 1 min ago
Food Service Director- Talladega College
Thompson Hospitality Corporation
Talladega, AL
…engagement. The ideal candidate is more than an operational manager - they are a strategic business leader who can drive financial results, develop talent, strengthen campus relationships,…
Added 1 min ago
Restaurant Manager - Milk & Honey
Thompson Hospitality Corporation
Washington
Restaurant Manager – Milk & Honey | Thompson Restaurants
Added 1 min ago
Retail Relationship Banker I
Origin Bank
Monroe, LA
What truly sets us apart is our people-first culture. Here, you'll be supported by unique initiatives like our Dream Manager program, one-on-one guidance from a nationally certified health…
Added 1 min ago
Assistant Project Manager
Haddad Plumbing & Heating
Newark, NJ
Haddad Plumbing and Heating Inc. is seeking an Assistant Project Manager to join our project operations team based in Newark, New Jersey. The Assistant Project Manager will support the…
Added 1 min ago
EI
Medical Office Clerk
ERP International
San Diego, CA
- $23.54 to $25 USD / hour
Creates preadmission charts and completes the process in the electronic reporting systems.
Added 2 mins ago
Senior Contracting Specialist
Ventra Health, Inc.
Remote, United States
…Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex…
Added 2 mins ago
Application Engineer - Slater Controls
Floworks International LLC
Midland, TX
…measurement, level measurement, gas detection, and process automation systems. This position combines application engineering, technical sales support, customer interaction, project…
Added 2 mins ago
Process Operator 1
Darling Ingredients
Rose Hill, NC
Monitor machinery; bring all problems to attention of manager.
Added 2 mins ago
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Restaurant Manager
projects/helpful-passage-853/companies/30ad1728-df4c-4814-8980-df0542fd3503
Rockwall, TX
- $65,000 to $75,000 USD / year
…difference. We're looking for a dynamic and driven Restaurant Manager who is ready to lead from the front, inspire teams, and uphold the traditions that have made Saltgrass a destination…
Added 2 mins ago
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Restaurant Manager
projects/helpful-passage-853/companies/30ad1728-df4c-4814-8980-df0542fd3503
Branson, MO
- $65,000 to $75,000 USD / year
…difference. We're looking for a dynamic and driven Restaurant Manager who is ready to lead from the front, inspire teams, and uphold the traditions that have made Saltgrass a destination…
Added 2 mins ago
Operations Support Supervisor
Cresco Labs
Fall River, MA · 1 West Street Fall River, MA
This position works closely with the Operations Support Manager to ensure operational efficiency, regulatory compliance, and departmental accountability. The ideal candidate is a hands-on,…
Added 2 mins ago
Asset Protection Manager
Cresco Labs
Chicago, IL
As Cresco Labs accelerates the growth of our Sunnyside* retail business, the company is seeking a Manager, Asset Protection, reporting to the Director, Risk Management, who will be…
Added 2 mins ago
Territory Manager - Medical Device OEM (Portland, OR)
CVRx, Inc.
Remote, United States
CVRx pioneers' unique therapies that harness and harmonize the body’s natural systems, benefiting society and making CVRx a universal role model in healthcare. We value our commitments to…
Added 3 mins ago
PC
DEPUTY PROGRAM MANAGER, GOVERNMENT CAMPUS
PETERSON COMPANIES L C
Chantilly, VA
- $170,000 to $200,000 USD / year
The Deputy Program Manager works closely with the Program Manager to manage and oversee facility operations and financial management for a large Government contract. This includes customer…
Added 3 mins ago
A
F&I Manager
Asbury
Annapolis, MD
- $125,000 to $175,000 USD / year
…innovator in the automotive industry? As an Automotive Finance Manager, you will have the opportunity to make a positive impact on our business and in the lives of our team members and…
Added 3 mins ago
S
Senior Program Manager (CA)
Stemnetics
Culver City, CA
- $72,000 to $78,000 USD / year
The Senior Program Manager provides support in daily operations and strategic oversight for Stemnetics programs. The Senior Program Manager strengthens program quality by leading instructor…
Added 3 mins ago
SD
Enterprise Network Specialist III
San Diego Community College District
San Diego, CA
- $6,659.61 to $10,630.24 USD / month
Under the direction of the Manager, Network and PC Services, performs a wide variety of highly specialized technical tasks to support the design, installation, and maintenance of wide area,…
Added 3 mins ago
Senior Manager, Professional Services Outsourcing
Armanino Advisory LLC
Dallas, TX · Salt Lake City, UT · Philadelphia, PA · Chicago, IL · Scranton, PA · Pasadena, CA · San Ramon, CA · Bellevue, WA · White Plains, NY · Irvine, CA · Boca Raton, FL · Boise, ID · El Segundo, CA · St. Charles, MO · Denver, CO · New York City, NY · Century City, CA · Nashville, TN · St. Louis, MO · Woodland Hills, CA · San Jose, CA · San Francisco, CA · Austin, TX
Help develop and maintain accounting systems that support efficient operations and financial management across client engagements.
Added 3 mins ago
Manager, Small Business Outsourcing
Armanino Advisory LLC
San Ramon, CA
Participate in the development and maintenance of accounting systems to support efficient operations and financial management for clients across various industries.
Added 3 mins ago
Legal Records Associate (Law firm)
SPS North America
NY
Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership
Added 4 mins ago
Supervisor Ground Operations
JetBlue Airways Corporation
Fort Lauderdale, FL
…environment. The Supervisor will collaborate and partner closely with Manager(s) in the execution of the operational strategy to ensure success of our customer interactions, control costs,…
Added 4 mins ago
National Account Manager (Walmart)
Radio Systems Corporation-US
Remote, United States
Full timePetSafe Brands, formerly known as Radio Systems Corporation, is headquartered in Knoxville, TN. It has been named “The Marble City” and "Scruffy City", names we have embraced for…
Added 4 mins ago
Facilities Manager/Coordinator
Samaritan Daytop Village
Queens, NY
Under the general direction of the Program Director, The Facilities Manager/Coordinator ensures that the facility is properly maintained and kept, at all times, in a clean and sanitary…
Added 4 mins ago
Network & Infrastructure Security Engineer
Gleason
Rochester, NY
…related accessories, gear metrology equipment and automation systems. Gleason products are used by customers in e-mobility, commercial vehicles, aerospace, agriculture, mining, sustainable…
Added 4 mins ago
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Information Systems Security Manager
RIVIDIUM
Saint Louis, MO
- $140,000 to $150,000 USD / year
RiVidium Inc. is seeking an experienced Information Systems Security Manager to support the NGA Defender program. The selected candidate will be responsible for managing and overseeing the…

PAH Management

Guest Services Associate

Charlotte, NC, United States

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Job details

Posting language: English

Original job description

Position Summary The Guest Services Associate is primarily responsible for checking hotel guests in and out courteously and providing information to guests and visitors. This position processes all payments according to established hotel requirements, ensures that procedures are completed to the hotel's standards, and assists wherever necessary to deliver optimum guest service. Essential Duties and Responsibilities The following is a representative list of duties and is not exhaustive. Other duties may be assigned. Guest Check-In and Check-Out

Provide excellent customer service to arriving and departing guests and owners.
Check guests in and out and make reservations and confirmations.
Efficiently maintain daily organization of the front desk operation.

Payment Processing and Procedures

Process all payments according to established hotel requirements, including cash and credit card handling procedures.
Follow PAH Management operational policies and procedures, including safety and security standards, to consistently exceed guest expectations.

Guest Communication and Service

Communicate with guests and co-workers, receive and transmit mail, phone, and written messages, and relay pertinent information using logbooks.
Provide information to guest and visitor inquiries; coordinate all guest requests for special arrangement of services, and courteously and efficiently inform guests of hotel services, features, and room amenities.
Assist with guest issues with professionalism, maintaining a hospitable attitude.
Perform other duties as assigned by the Front Office Manager.

What You Bring

Required:

High school diploma or equivalent required.
Customer service experience required, preferably in a hotel or related field.
Ability to multitask, remain detail-oriented, and stay service-centric in a fast-paced position with constant guest interaction.
Ability to evaluate and select among alternative courses of action quickly and accurately, and to work well in stressful, high-pressure situations.
Ability to communicate information and ideas clearly, and to effectively listen to and understand the concerns and issues raised by co-workers and guests.

Preferred:

Previous front desk or guest services experience in a hotel or related hospitality setting.
Experience with hotel property management systems (PMS).

Work Environment and Physical Requirements

This position is based on property in Charlotte, NC.
Must be available to work a flexible schedule, including evenings, weekends, and holidays as needed.
Ability to lift, pull, and push moderate weight (minimum of 20 lbs.); ability to bend, lift, and remain standing or walking for the entire shift.
Fast-paced front desk environment with constant guest interaction; must work well under pressure.

Compensation and Benefits Compensation: PAH Management offers a competitive base salary/pay commensurate with experience.

Benefits include:

Medical, Dental, and Vision Insurance • Short-Term and Long-Term Disability • 401(k) Retirement Plan
Term Life and AD&D Insurance • Employee Incentive Program • Voluntary Life Insurance (self, spouse, and child) • Hotel Stay Perks (Marriott and Hilton programs) • Accident, Critical Illness, and Hospital Indemnity Insurance • Educational Reimbursement • Paid Time Off • Manager in Training Program (where applicable)

About PAH PAH Management is a Dallas-based hotel ownership and management company operating a portfolio of select-service properties across multiple states under Marriott and Hilton brands. We are dedicated to developing a culture that places associates first while becoming America's preferred hotel management company.

Equal Opportunity Employer Phoenix American Hospitality Management, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.

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More about this job

Skills

Provide information
Customer service
Make reservations
Front Desk
Security regulations
Communication skills
Multitask
Circulate information
PMS

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