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Added 6 mins ago
Director of Performance Marketing, Calendar
Skylight
Remote, United States
Oversee a high-velocity creative testing program; support the Digital Performance Manager in balancing tradeoffs (velocity vs. quality)
Added 6 mins ago
Emerging Store Manager
Walgreens
MIAMI SHORES, FL
Supports Store Manager in leveraging data, analysis, and team member input to make fact-based decisions, follow-up, and monitor impact.
Added 6 mins ago
Engineering Manger
DAT
Seattle, WA
You will lead the application development process focusing on technical strategy, people management, and operational excellence; along with a strong partnership with Product Management,…
Added 20 mins ago
UO
Manager of Operations, Campus Business Services
University of Colorado Denver
Boulder, CO
- $95,000 to $115,000 USD / year
The Business, Finance and Infrastructure division at CU Boulder welcomes applications for the Manager of Operations, Campus Business Services position! Campus Business Services (CBS) is a…
Added 29 mins ago
Jr. Commercial Contracts Counsel
Bully Pulpit International
Remote, United States
Bully Pulpit International is an outcomes agency made up of strategists, data scientists, and artists. We come from politics, brands, and government and we communicate without barriers and…
Added 1 hour ago
Head of Board and Council Engagement
Braven
Remote, United States
Braven is a national nonprofit that prepares promising college students to secure a strong first opportunity after college graduation through a career-accelerating program.
Added 1 hour ago
Head of Board and Council Engagement
Braven
Remote, United States
Braven is a national nonprofit that prepares promising college students to secure a strong first opportunity after college graduation through a career-accelerating program.
Added 1 hour ago
Head of Board and Council Engagement
Braven
Remote, United States
Braven is a national nonprofit that prepares promising college students to secure a strong first opportunity after college graduation through a career-accelerating program.
Added 1 hour ago
Head of Board and Council Engagement
Braven
Remote, United States
Braven is a national nonprofit that prepares promising college students to secure a strong first opportunity after college graduation through a career-accelerating program.
Added 1 hour ago
Executive Director - Alabama Region
Braven
Remote, United States
…successfully in their region. They build and lead the regional program team and a regional advisory board, guide expansion decisions alongside their regional board, manage their External…
Added 1 hour ago
Executive Director - Alabama Region
Braven
Remote, United States
…successfully in their region. They build and lead the regional program team and a regional advisory board, guide expansion decisions alongside their regional board, manage their External…
Added 1 hour ago
Associate, Fellow Recruitment and Campus Engagement
Braven
Remote, United States
Braven is a national nonprofit that prepares promising college students to secure a strong first opportunity after college graduation through a career-accelerating program.
Added 1 hour ago
Associate, Fellow Recruitment and Campus Engagement
Braven
Remote, United States
Braven is a national nonprofit that prepares promising college students to secure a strong first opportunity after college graduation through a career-accelerating program.
Added 1 hour ago
Associate, Fellow Recruitment and Campus Engagement
Braven
Remote, United States
Braven is a national nonprofit that prepares promising college students to secure a strong first opportunity after college graduation through a career-accelerating program.
Added 1 hour ago
Associate, Fellow Recruitment and Campus Engagement
Braven
Remote, United States
Braven is a national nonprofit that prepares promising college students to secure a strong first opportunity after college graduation through a career-accelerating program.
Added 1 hour ago
Director, Employer Partnerships
Braven
Remote, United States
Use data and trends to refine the strategy and make improvements to the partnership framework, prospecting strategy, and approach to cultivation
Added 1 hour ago
Director, Employer Partnerships
Braven
Remote, United States
Use data and trends to refine the strategy and make improvements to the partnership framework, prospecting strategy, and approach to cultivation
Added 1 hour ago
Director, Employer Partnerships
Braven
Remote, United States
Use data and trends to refine the strategy and make improvements to the partnership framework, prospecting strategy, and approach to cultivation
Added 1 hour ago
Director, Employer Partnerships
Braven
Remote, United States
Use data and trends to refine the strategy and make improvements to the partnership framework, prospecting strategy, and approach to cultivation
Added 1 hour ago
Director, Strategy
Braven
Remote, United States
Braven is a national nonprofit that prepares promising college students to secure a strong first opportunity after college graduation through a career-accelerating program.
Added 1 hour ago
Director, Strategy
Braven
Remote, United States
Braven is a national nonprofit that prepares promising college students to secure a strong first opportunity after college graduation through a career-accelerating program.
Added 1 hour ago
Director, Strategy
Braven
Remote, United States
Braven is a national nonprofit that prepares promising college students to secure a strong first opportunity after college graduation through a career-accelerating program.
Added 1 hour ago
Director, Strategy
Braven
Remote, United States
Braven is a national nonprofit that prepares promising college students to secure a strong first opportunity after college graduation through a career-accelerating program.
Added 1 hour ago
Associate Director, Development (Regional Portfolio)
Braven
Remote, United States
…Director, Development (Regional Portfolio) who will drive the strategy for how the national team supports regions in their development goals, and be a key strategic partner and project…
Added 1 hour ago
Head of Program Design
Braven
Remote, United States
Maintain and refresh program assets over time by updating content regularly based on stakeholder feedback, student outcome data, and shifts in the college-to-career landscape, including…

PAH Management

Dual Hotel Operations Manager

Fort Wayne, IN, United States

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Job details

Experience: Minimum 3 years hotel supervisory or management experience required.
Posting language: English

Original job description

Position Summary The Dual Hotel Operations Manager is responsible for the day-to-day operation of both the Homewood Suites by Hilton Fort Wayne and Hilton Garden Inn Fort Wayne. This position supports the General Manager in delivering exceptional guest experiences, maximizing financial performance, maintaining brand standards, and developing associates. The Operations Manager provides leadership to all operating departments, ensuring efficient execution, cost control, and consistent service excellence across both hotels. Essential Responsibilities Operations Leadership

Oversee daily operations of Front Office, Housekeeping, Breakfast/F&B, and Maintenance departments at both properties.
Serve as Manager on Duty and provide hands-on operational support.
Ensure compliance with Hilton brand standards, safety requirements, and company policies.
Maintain exceptional cleanliness, service quality, and property appearance.
Coordinate preventive maintenance programs and life-safety compliance.

Guest Experience

Foster a culture of hospitality and guest engagement.
Resolve guest concerns promptly and professionally.
Monitor and improve guest satisfaction metrics, including Stay Experience scores and online reviews.
Ensure proper handling of guest recovery and service recovery procedures.

Financial Performance

Assist with budgeting and forecasting processes.
Monitor labor productivity and staffing levels based on occupancy.
Control departmental expenses and identify opportunities for cost savings.
Review payroll, overtime, and scheduling to maximize profitability.
Support revenue initiatives to maximize occupancy, ADR, and RevPAR.

Team Leadership

Recruit, train, coach, and develop associates and supervisors.
Conduct performance evaluations and disciplinary actions as required.
Promote teamwork and employee engagement.
Ensure training compliance and succession development.

Revenue and Sales Support

Work closely with the Sales department to ensure smooth group and transient operations.
Participate in revenue strategy discussions.
Ensure proper execution of group arrivals and special events.
Support local business development and community involvement.

Administrative Responsibilities

Review daily reports and operating metrics.
Ensure accurate inventories and departmental controls.
Maintain compliance with all Hilton and company reporting requirements.
Participate in month-end and year-end processes.
Assist with purchasing and expense management.

Qualifications

Education & Experience

Minimum 3 years hotel supervisory or management experience required.
Hilton brand experience preferred.
Experience in select-service and extended-stay operations strongly preferred.
Previous experience as Assistant General Manager, Operations Manager, or Department Head preferred.

Knowledge and Skills

Strong understanding of hotel financial statements and labor management.
Excellent leadership, communication, and coaching abilities.
Knowledge of Hilton systems including PEP, R&I, and Hilton brand standards preferred.
Ability to analyze operational data and implement improvement plans.
Strong guest service and problem-solving skills.
Ability to work flexible schedules including weekends and holidays.

Physical Requirements

Ability to stand and walk for extended periods.
Ability to lift up to 25 pounds.
Ability to respond to emergencies and work varying shifts as business demands require.

Performance Expectations

Achieve guest satisfaction goals (Stay Experience and service recovery metrics).
Maintain labor costs within forecast.
Ensure both properties meet Hilton QA and brand standards.
Drive associate engagement and retention.
Improve profitability through expense control and operational efficiency.
Maintain a safe and productive work environment.

Our Benefits

Medical, Dental, and Vision Insurance • Short-Term and Long-Term Disability • 401(k) Retirement Plan
Term Life and AD&D Insurance • Employee Incentive Program • Voluntary Life Insurance (self, spouse, child) Accident, Critical Illness, Hospital Indemnity • Hotel Stay Perks (Marriott, Hilton) • Educational Reimbursement • Paid Time Off • Manager in Training Program (where applicable)

About PAH Management PAH Management is a Dallas-based hotel ownership and management company operating a portfolio of select-service properties across multiple states under Marriott and Hilton brands. We are dedicated to developing a culture that places associates first while becoming America's preferred hotel management company.

Equal Opportunity Employer Phoenix American Hospitality Management, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.

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More about this job

Skills

Hotel operations
Leadership
Housekeeping
Regulatory compliance
Preventive maintenance
Budget management
Forecasting
Payroll
Scheduling
Team leadership
Teamwork
Sales
Reporting
Procurement
Financial statements
Communication skills
Coaching
Problem solving
Heavy lifting

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