PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.
Procurement Manager
PagerDuty is seeking an exceptional, forward-thinking Procurement Manager to join our team! In this role, you will act as a core strategic business partner to our Product Management Engineering, Marketing, and GTM teams, helping enable the business to reach its goal of revolutionizing operations and building customer trust in an unpredictable world.
We are looking for a tech-savvy procurement professional who thrives in a fast-paced, high-growth environment, leverages AI and modern tools to drive operational velocity, and thinks beyond immediate renewal dates to build long-term vendor strategies. If you excel at executive stakeholder management, complex software and technology negotiations, and proactive category planning, this is an exciting opportunity to make a high-impact contribution to PagerDuty’s P2P mission.
**PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person collaboration as an integral part of our culture. This role is expected to work out of our Toronto office twice a week to connect, innovate, and fully embrace being a Dutonian!**
Key Responsibilities
- Executive Partnership & Strategic Advisory
- Serve as a trusted strategic partner to executive leaders (VPs, Directors, and C-Suite), aligning procurement strategies directly with technical roadmaps and business goals.
- Proactively advise stakeholders on market trends, supplier intelligence, risk mitigation, and commercial optimization options early in the planning process.
- Navigate rapid organizational change and shifting technical priorities with agility, balancing speed with disciplined execution.
- Strategic Vendor Strategy & Forward-Looking Renewals
- Move beyond transactional, single-year renewals by designing long-term vendor strategies that align with PagerDuty’s multi-year architecture and financial plans.
- Conduct holistic vendor portfolio reviews, evaluating redundancy, strategic value, escalation terms, and scalability across key SaaS and infrastructure suppliers.
- Lead Strategic Supplier Quarterly Business Reviews (QBRs) to track vendor performance, establish meaningful KPIs, and drive continuous vendor value.
- AI-Driven Efficiency & Operational Velocity
- Champion the daily, practical adoption of Artificial Intelligence and advanced automation tools to streamline market research, contract analysis, spend analytics, and administrative workflows.
- Continuously seek opportunities to optimize the end-to-end Procure-to-Pay (P2P) cycle, reducing deal turnaround time without compromising quality or compliance.
- End-to-End Deal Execution & Negotiation
- Lead commercial and price negotiations for global, high-value supplier contracts (SaaS, Cloud, Software, and Professional Services), securing optimal commercial terms and cost savings for PagerDuty.
- Partner seamlessly with Legal, Security, and Finance teams to negotiate terms (MSAs, DPAs, SOWs) to mitigate risk while expediting deal completion.
- Utilize P2P and Contract Lifecycle Management (CLM) software tools (e.g., Coupa) to manage end-to-end contracting and spend workflows.
This is an individual contributor role where you will independently execute Key Responsibilities with minimal supervision or support. The role will also assist with various Procurement related process and system improvement projects
Basic Qualifications
- 3+ years of experience in Procurement, Sourcing, or Vendor Management, specifically supporting Software, SaaS, and Technology categories.
- 2+ years of experience with the Procure to Pay Process and the Source to Contract Process.
- 2+ years of experience in Price / Contract negotiations in the area of Software Contracts, especially SaaS.
- 2+ years of experience working closely with Product, Engineering, or IT stakeholders in a fast-paced technology environment.
- Proven track record of building trusted partnerships with executive leaders and cross-functional partners (Legal, Security, Finance).
- Demonstrated experience in complex price and contract negotiations (MSAs, DPAs, SOWs, SLA structures).
- Hands-on experience leveraging modern AI, automation, or data analytics tools in day-to-day workflows to enhance productivity and decision-making.
Preferred Qualifications
- Experience with Procure-to-Pay (P2P) and Contract Lifecycle Management (CLM) software systems, preferably Coupa.
- Experience managing category strategies for cloud infrastructure, developer tools, or high-density SaaS tech stacks.
- Proficiency with Google Workspace and modern productivity software.
The base salary range for this position is 98,500 - 148,500 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. Hesitant to apply?
We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!
Where we work
PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:
Location restrictions:
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role.
How we work
Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.
People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.
What we offer
As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.
Your package may include:
- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site and @pagerduty on Instagram.
Additional Information
PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.