ServiceNow Administrator

Interview Type: Web Cam Interview Only

Work Arrangement: Remote

Engagement Type: Contract

Short Description:

The Georgia Department of Human Services (DHS), Office of Information Technology, is seeking a qualified candidate for the contractor temporary staffing position of ServiceNow Administrator based in Atlanta, Georgia.

Complete Description:

Key Responsibilities

Assists in developing standard IT configuration and asset management methodology

Develop CMDB policy, processes, and knowledge base

Conduct reporting on configuration audits and reconciliation

Maintains CIs to ensure CMDB accuracy and completeness

Drives visibility on process adherence and compliance improvement opportunities

Works with other ITSM processes to understand new requirements and identify how Configuration management can support or replace

Support and administer the tool for configuration and asset management, ServiceNow Discovery, and additional applications or modules as assigned

Conduct discovery workshops to uncover and consolidate disparate data sources while managing the expected business outcomes, use cases, the ServiceNow Common Service Data Model (CSDM), and platform governance

Create and document requirements for efficient process design that includes self-service options with limited manual effort

Manage the operational integration and centralization of IT Asset Management processes, such as requests and procurement, reports and dashboards, data accuracy/integrity, and extending the scope of Asset Management

Demonstrate experience in implementing and managing ServiceNow CMDB, CSDM, Hardware and Software Asset Management processes, procedures, and governance

Draft technical process documentation