Temp Guest Experience Coordinator & Admin Assistance

Join the Pacsun Community

Co-created in Los Angeles, Pacsun inspires the next generation of youth, building community at the intersection of fashion, music, art and sport. Pacsun is a leading lifestyle brand offering an exclusive collection of the most relevant brands and styles such as adidas, Brandy Melville, Essentials Fear of God, our own brands, and many more.

Our Pacsun community believes in and understands the importance of using our voice, platform, and resources to inspire and bring about positive development. Through our PacCares program, we are committed to our responsibility in using our platform to drive change and take action on the issues important to our community. Join the Pacsun Community.

Learn more here: LinkedIn- Our Community

About the Job:

Responsible for managing front desk operations and providing administrative support to Executive Team and across the organization. Duties include answering and directing calls, greeting and assisting visitors, responding to company inquiries, supporting HR and other departments with filing and administrative tasks, coordinating and tracking sample deliveries, and ensuring compliance with security protocols for building access. Executive and Organization support will include managing calendars, coordinating meetings, corporate events, and travel.

A day in the life, what you’ll be doing:

• Deliver exceptional customer service to both internal associates and external vendors/partners, ensuring a professional and welcoming experience.
• Open and close the front lobby promptly at 8:00 a.m. PT and 5:00 p.m. PT, Monday through Friday, except during company-designated closure days.
• Answer, screen, and direct incoming calls; provide basic information as appropriate.
• Greet and assist visitors, notify appropriate team members of arrivals, and maintain security by following building access protocols, including creating visitor badges in compliance with C-TPAT guidelines.
• Manage conference room scheduling to ensure efficient use of meeting spaces.
• Assist EA’s with Executive calendar management, meeting coordination, vendor management or travel.
• Receive, log, and track vendor-delivered samples; promptly notify the appropriate buyers.
• Support mailroom operations, including incoming and outgoing deliveries.
• Coordinate onsite amenities, such as collecting car wash payments, managing car key distribution, and overseeing other convenience items as applicable.
• Provide administrative support in UKG including password resets, updating associate photos, and managing company email updates for new hires.
• Support with internal meetings and event logistics.
• Perform additional administrative duties and special assignments as requested.

What it takes to Join:

• 2+ years Receptionist, Executive Assistant or Administrative Assistant experience
• High School Graduate
• Experience working in a high volume, fast paced corporate environment
• Proven working experience in similar roles to include: High Level of Professionalism and Customer Service, Telephone Skills, Verbal Communication, Listening, Organization, Informing Others.
• Ability to be resourceful and proactive in dealing with issues that may arise.
• Ability to multi-task and meet deadlines.
• Proficiency with Microsoft Office Products: MSWord and Excel

Developing the Community/ Leadership Qualities:

• Operate with the highest level of conduct, integrity, and confidentiality; setting the example for leaders and associates.
• Develop and nurture strong cross functional partnerships; driving business results and inspiring a culture of transparency, collaboration, and accountability.
• Serve as a Pacsun advocate in the industry and marketplace.
• Recruit, identify, develop, and retain talent that delivers performance excellence.
• As a manager, serve as a leader of company culture, norms, and conduct.
• Ability to balance a strong management presence with a high level of approachability, encouraging and eliciting associate feedback and interaction.

Hourly Range: ($30-$32/hr)

Pac Perks:

• Dog friendly office environment
• On-site Cafe
• On-site Gym
• Generous associate discount of 30-50% off merchandise online and in-stores

Physical Requirements:

The physical demands described here are representative of those that are required by an associate to successfully perform the essential functions of this job.

• While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach with hands and arms.
• Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
• Ability to work in open environment with fluctuating temperatures and standard lighting.
• Ability to work on computer and mobile phone for multiple hours; with frequent interruptions.
• Required to travel in elevator or stairwells to attend meetings and engage with associates on multiple floors throughout building.
• Hotel, Airplane, and Car Travel may be required.

Position Type/Expected Hours of Work:

This is a full-time position. As a National Retailer, occasional evening and/or weekend work may be required during periods of high volume. This role operates in a professional office environment and routinely uses standard office equipment.

Other Considerations:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.