Manager, Business Analytics & Reporting

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About the Job:

The Manager, Business Analytics & Reporting, is a hands-on analytics leader responsible for Pacsun’s enterprise business reporting, dashboards, KPI development, and actionable business insights. Reporting to the Director, Enterprise Data & Analytics, the Manager leads a small reporting and analytics team and serves as a key bridge between business stakeholders and technology.

The Manager combines deep Strategy (formerly MicroStrategy) expertise with strong retail business acumen, understanding how sales, inventory, cost, margin, and related measures work together to drive performance. The role is accountable for the accuracy and integrity of the data presented in reports and dashboards, working with data engineering and the Snowflake data warehouse to keep reporting performant, consistent, and trusted. The ideal candidate is a forward-thinking leader who actively learns, adopts, and integrates AI solutions into analytics.

A day in the life, what you’ll be doing:

Reporting and Analytics Delivery

• Own reporting delivery. Own day-to-day enterprise reporting and analytics delivery, with Strategy (formerly MicroStrategy) as the primary platform. Lead the design, development, enhancement, and support of executive dashboards, operational reports, scorecards, and analytical solutions.
• Stay hands-on in Strategy. Remain hands-on in architecture and development, including metadata, schema objects, attributes, metrics, hierarchies, filters, reports, dossiers and dashboards, security, performance, and troubleshooting.
• Manage the platform lifecycle. Manage upgrades, release planning, testing, performance tuning, production support, documentation, and reporting standards.
• Deliver insight, not just reports. Translate business questions into meaningful KPIs and analytical views, and proactively surface trends, exceptions, risks, and opportunities in sales, margin, inventory, sell-through, and omnichannel performance.

Business Partnership and Leadership

• Partner with business leaders. Work directly with merchandising, planning, inventory, stores, eCommerce, finance, supply chain, marketing, and executive leadership to identify analytics opportunities and provide solutions. Serve as the escalation point to remove roadblocks and ensure timely delivery.
• Set the reporting roadmap. Drive the reporting and analytics roadmap, prioritizing development by business value, urgency, and enterprise priorities, and promote self-service analytics and data literacy through training for business users.
• Lead a small, hands-on team. Lead and develop a small team of MicroStrategy engineers and BI developers (2–4 people), and coordinate with external vendors, contract or offshore resources, IT leadership, data engineers, and architects.

Data Quality and Governance

• Own the integrity of reported data. Ensure consistent interpretation of enterprise KPIs and accurate, complete data in reports and dashboards. Establish validation and reconciliation checks against source systems and Snowflake, and work with data engineering to resolve source-data, model, and data-quality issues.
• Implement reporting governance. Establish BI governance, naming standards, certified datasets and metrics, security models, and service levels for report availability and performance.

AI and Innovation

• Adopt and integrate AI. Evaluate, pilot, and integrate AI capabilities into reporting and analytics, such as natural language query, AI-generated insights, anomaly detection, Snowflake AI features, and GenAI tools that improve development productivity. Validate the accuracy of AI-generated output and follow data security, privacy, and governance standards.
• Drive continuous improvement. Run proofs of concept to test emerging technologies and lead initiatives that improve report performance, usability, and cost efficiency.

What it takes to join:

Education

Bachelor’s degree in Information Systems, Computer Science, Analytics, Business, Finance, or a related field, or equivalent practical experience.

Experience

• Mandatory: 5+ years of hands-on Strategy (formerly MicroStrategy) experience, with architect-level depth across enterprise metadata, metrics, schema design, reporting, dashboards, administration, performance, and troubleshooting.
• Mandatory: hands-on experience with Snowflake, including querying, performance tuning, and integrating Snowflake data with Strategy.
• Mandatory: strong SQL and relational database skills, with a solid understanding of data warehouse technology, dimensional data models, and ETL/ELT concepts.
• Mandatory: demonstrated retail analytics experience, with in-depth understanding of sales, inventory, cost, margin, gross margin, sell-through, inventory productivity, and related retail KPIs.
• Experience leading reporting and analytics development and a small technical or analytical team.
• Demonstrated experience learning, adopting, and integrating AI tools or features into BI or analytics work.

Skills

• Excellent written, verbal, presentation, and cross-functional communication skills, including the ability to clarify ambiguous needs and translate business requirements into scalable analytical solutions.
• Strong analytical and problem-solving skills, with attention to detail and a passion for data accuracy.
• Hands-on orientation, with the ability to personally build, troubleshoot, validate, and improve analytical solutions.
• Proven project-management abilities, including prioritization, scheduling, and agile delivery, in a fast-paced, changing environment.

Preferred

• Fashion, apparel, specialty, or omnichannel retail experience.
• Strategy (MicroStrategy) certification and Snowflake certification (e.g., SnowPro).
• Experience with Tableau, Power BI, Looker, or other modern BI platforms.
• Experience with self-service analytics, governed semantic layers, and AI-enabled analytics.

Developing the Community/ Leadership Qualities:

• Operate with the highest level of conduct, integrity, and confidentiality; setting the example for leaders and associates.
• Develop and nurture strong cross functional partnerships; driving business results and inspiring a culture of transparency, collaboration, and accountability.
• Serve as a Pacsun advocate in the industry and marketplace.
• Recruit, identify, develop, and retain talent that delivers performance excellence.
• As a manager, serve as a leader of company culture, norms, and conduct.
• Ability to balance a strong management presence with a high level of approachability, encouraging and eliciting associate feedback and interaction.

Salary Range: ($120,000 - $145,000)

Pac Perks:

• Dog friendly office environment
• On-site Cafe
• On-site Gym
• $1,000 referral incentive program
• Generous associate discount of 30-50% off merchandise online and in-stores
• Competitive long term and short-term incentive program
• Immediate 100% vested 401K contributions and employer match
• Calm Premium access for all employees
• Employee perks throughout the year

Physical Requirements:

The physical demands described here are representative of those that are required by an associate to successfully perform the essential functions of this job.

• While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach with hands and arms.
• Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
• Ability to work in open environment with fluctuating temperatures and standard lighting.
• Ability to work on computer and mobile phone for multiple hours; with frequent interruptions.
• Required to travel in elevator or stairwells to attend meetings and engage with associates on multiple floors throughout building.
• Hotel, Airplane, and Car Travel may be required.

Position Type/Expected Hours of Work:

This is a full-time position. As a National Retailer, occasional evening and/or weekend work may be required during periods of high volume. This role operates in a professional office environment and routinely uses standard office equipment.

Other Considerations:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.