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Customer Success Associate
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PACSUN

Black Friday Associate

Fairfax, VA, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

Join the Pacsun Community

Pacsun is dedicated to delivering an exclusive collection of the most relevant brands and styles to a community of inspired youth. Through partnerships with brands such as adidas, Brandy Melville, Essentials Fear of God, our own brands, and many more.

Our Pacsun community believes in and understands the importance of using our voice, platform, and resources to inspire and bring about positive development. Our program PacCares supports and partners with organizations that align with our internal and external initiatives surrounding mental health, diversity, and equality. Join the Pacsun Community.

About the Job:

The Black Friday Weekend Associate is responsible for generating sales through exhibiting passion for product, brands, fashion and trends with all customers. The Black Friday Weekend Associate is also responsible for executing initiatives and tasks as assigned by the leadership team. Overall, the Black Friday Weekend Associate is expected to work as a positive member of the store team and consistently provide exceptional customer experience.

A day in the life, what you’ll be doing:

Authentic

· Reflects the PacSun brand by demonstrating passion and affinity for product, brands, fashion and trends

· Contributes to a positive working environment by consistently exhibiting core value behaviors

· Maintains and drives the company's fashion image by adhering to the Employee Appearance Guidelines

· Demonstrates willingness, aptitude, and initiative to learn what is unknown about product, brands, fashion and trends

· Strives to improve individual performance while working as a productive member of the team

Customer Centric

· Delivers an engaging, positive and authentic customer experience with all customers

· Focus on selling while maintaining awareness of product value and promotions

· Handles customer situations in compliance with policy and procedures, attempts to "solve for yes" and partners with the leadership when dealing with escalated issues

· Complete all assigned tasks in a timely and efficient manner

· Executes all visual directives and maintains visual standards set by the company and as directed by the management team

· Supports high standards of organization and cleanliness, promoting safe working and shopping environment to maximize the customer experience

· Upholds and complies with all company policies as outlined in the Policy and Procedure Manual, Code of Business Conduct, Employee Policy Guide and the Safety Program

· Complies with all Loss Prevention policies, and communicates violations directly to the leadership team or via the Silent Witness Hotline

· Shares feedback from customers with the leadership team to improve the overall customer experience

Results Driven

· Actively participates in all company and store contests and events

· Stays current on all financial goals and priorities

· Support the leadership team in achieving all sales and operational goals

· Supports and executes all digital sales strategies including ship from store and BOPIS within the store

What it takes to Join:

· Passion for product, brands, fashion and trends

· Effective written, verbal and presentation skills

· Strong communications skills

· Excellent time management skills

· Proficient in math and possesses strong computer skills

Physical Requirements:

The physical demands described here are representative of those that are required by an associate to successfully perform the essential functions of this job.

· The associate must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 35 pounds.

· The associate must frequently sit/stand for long periods of time and climb ladders as needed.

· While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach, twist or squat.

· Ability to maneuver around sales floor, stockroom and office areas.

· Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.

· Ability to work in open environment with fluctuating temperatures and standard lighting.

Position Type/Expected Hours of Work:

This is a part-time position. Ability to work on Black Friday Weekend is required.

Other Considerations:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodation may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.

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More about this job

Skills

Sales
Customer experience
Regulatory compliance
Loss prevention
Sales strategies
Presentation skills
Time management
Computer skills

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