Retail Counter Associate

At Pacific Seafood, we do more than just provide the world with the healthiest proteins on the planet. We are a family-owned, excellence-driven organization committed to being the brand of choice in the marketplace and the employer of choice in the community. We believe in servant leadership, investing in our team members’ personal and professional growth, and rewarding performance. We live by the core values of our Diamond Philosophy: Teamwork, Productivity, Quality, and Excellence - which means consistently doing your best and always striving to do better.

Summary:

The Retail Counter associate position is responsible for providing exceptional customer service while supporting seafood sales, product merchandising, food safety compliance, and daily retail operations. This role serves as a key point of contact for guests by offering product knowledge, cooking recommendations, and assistance with purchases. The Retail Counter associate team member helps maintain attractive product displays, ensures product quality and freshness, processes transactions accurately, and supports overall operational success through teamwork, flexibility, and a guest-focused approach.

Key Responsibilities

Customer service excellence

• Provide product knowledge, cooking suggestions, and recommendations to guests.
• Assist customers with questions, concerns, and product selection.
• Build positive relationships with guests through excellent service.
• Maintain a friendly and professional attitude.

Product Management & Display

• Stock and merchandise seafood products in display cases.
• Rotate product and monitor freshness and quality
• Maintain accurate pricing and labeling.
• Ensure displays remain clean and guest-ready.

Food Safety & regulatory compliance

• Adhere to all food safety, sanitation and company standards
• Maintain cleanliness and organization throughout work areas
• Properly label, store and rotate food products
• Utilize kitchen equipment safely and according to procedures
• Support safe work environment for team members and guests

Operations support

• Operate scales, POS system, and cash register accurately.
• Assist kitchen and service teams as needed.
• Process dine-in and takeout orders.
• Support daily operations during busy periods.
• Maintain a professional and guest focused attitude
• Assist with other duties as assigned

What you bring to Pacific Seafood Required

• Food handler card
• Strong customer service skills
• Strong communication and teamwork skills.
• Ability to work in a fast-paced environment.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and extended hours as business needs dictate.
• Availability to adjust scheduled shifts as needed to support operational needs, staffing coverage, and guest service expectations.

Preferred

• Prior seafood experience

Physical Requirements:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. While performing the duties of this job, the team member:

• Primarily standing and walking.
• Reaching: extending hand(s) and arm(s) in any direction.
• Fingering: picking, pinching, typing, or otherwise working primarily with fingers rather than the whole hand.
• Talking: expressing or exchanging ideas by means of the spoken word, including conveying detailed or important spoken instructions accurately, loudly, or quickly.
• Hearing: perceiving the nature of sounds at normal speaking levels with or without correction and receiving detailed information through oral communication.
• Repetitive motion involving the wrists, hands, and/or fingers.
• Occasionally lift and/or move up to 50 pounds.

Working Conditions:

The working environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. While performing the duties of this job, the team member is exposed to:

• Plant exposure to wet, cold, and/or humid temperatures.
• Standard restaurant equipment including stove, deep fryers
• The noise level in the work environment is usually quiet.
• If lengthy time working in the server room is required, personnel will be provided with noise cancelling headphones.

Benefits

Total compensation:

At Pacific Seafood, your base wage is only a portion of your overall compensation package. We invest in our Team Members through a comprehensive and attractive total rewards package, including but not limited to:

• Health insurance benefits options, including medical, prescription, vision, dental, basic group life and short-term disability.
• Flexible spending accounts for health flex and dependent care expenses
• 401(k) Retirement Plan options with generous annual company profit sharing match
• Paid time off for all regular FT team members, to include sick days, holiday pay, vacation, and personal time
• Employee Assistance Program- Confidential professional counseling, financial, and legal assistance provided at no charge to Team Members and immediate family members
• Product purchase program

Pacific Seafood is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.