Fulfillment Operations Technician

Job Summary:

The Fulfillment Operations Technician is responsible for supporting order fulfillment, shipping, inventory management, and customer inventory replenishment programs. Key responsibilities include processing customer orders, coordinating shipments, conducting on-site VMI inventory counts and deliveries, maintaining inventory accuracy, and supporting customer communications. The position works closely with customer service, warehouse operations, inventory control, and quality teams to ensure timely and accurate fulfillment of customer requirements, particularly for aerospace and semiconductor customers. The Fulfillment Operations Technician reports directly to the Warehouse Operations Manager.

Responsibilities:

Customer Inventory Programs (VMI, Grabstock & Kanban)

• Support both sides of Customer Vendor Managed Inventory (VMI) programs: on-site bin counts and usage scans, replenishment to agreed min/max levels, and deliveries to customer sites, as well as order entry and day-to-day customer relations.
• Build, label, and stage VMI replenishment orders, ensuring correct part numbers, bin locations, and customer labeling requirements.
• Maintain Grabstock inventory (finished-goods stock held for specific customers) so it is accurately counted, properly segregated and labeled, and ready to ship same-day or on demand.
• Process Kanban, consignment, and blanket-order releases according to customer schedules and program agreements.
• Support assigned aerospace and semiconductor accounts, helping ensure orders meet customer requirements for documentation, certifications, traceability, and packaging/cleanliness.
• Work within customer supplier portals (e.g., Exostar) to receive orders, confirm releases, and maintain account compliance.
• Track program usage and stock levels; communicate replenishment needs, shortages, or usage trends to the Warehouse Operations Manager, Inventory, and Customer Service teams.

Order Fulfillment, Shipping & Receiving

• Pick items from inventory according to pick lists, sales orders, or work orders, verifying part numbers, quantities, and specifications.
• Pack and prepare orders for shipment, including custom cuts of rubber, foam, or packaging materials where required, and match completed orders against packing slips and sales orders before shipping.
• Process outbound shipments, including selecting carriers and service levels, book small-parcel, LTL, and freight shipments, and prepare bills of lading, labels, and shipping documentation.
• Track shipments, coordinate scheduled pickups, and help resolve carrier issues such as delays, damages, and claims.
• Receive inbound materials, verify against purchase orders and packing lists, and enter receipts in the ERP/WMS system; assist with kitting and light assembly as needed.
• Coordinate with the inventory team to report low stock, misplaced items, or count discrepancies, and support restocking and cycle counts.
• Utilize warehouse equipment such as forklifts, pallet jacks, and hand trucks to load/unload trucks and move products safely (training and certification will be provided as necessary).

Quality Inspection

• Inspect products for damage or defects before packing, and perform light incoming and final inspections, including visual checks and basic dimensional verification using calipers and other simple measurement tools.
• Verify part numbers, revisions, lot/batch traceability, labeling, and packaging against customer specifications and work instructions.
• Identify and segregate suspect or non-conforming material, document findings, and escalate to the Quality team for disposition, following PRP’s ISO 9001 quality procedures.

Training, Safety & Continuous Improvement

• Assist with training and onboarding new fulfillment and warehouse team members on picking, packing, shipping, VMI, and program procedures.
• Participate in site safety efforts, including safety practices, inspections, and incident reporting, and maintain a clean, organized fulfillment area following 6S (Sort, Set in Order, Shine, Standardize, Sustain, Safety).
• Proactively troubleshoot order, inventory, and customer issues, and report recurring errors or bottlenecks to the Warehouse Operations Manager.
• Perform additional warehouse and fulfillment duties as assigned by the Warehouse Operations Manager or management.

Required Qualifications:

• Strong attention to detail with the ability to accurately follow written and verbal work instructions.
• Ability to communicate professionally and effectively with customers, suppliers, and internal stakeholders in person, by phone, and through email.
• Proficiency with basic computer applications and business systems for order entry, inventory management, shipping, and receiving transactions.
• Demonstrated ability to work collaboratively within a team environment while also managing responsibilities independently with limited supervision.
• Valid driver's license and an acceptable driving record to support customer visits, inventory counts, and delivery activities.
• Ability to regularly lift and move up to 50 pounds and perform the physical requirements of the position, including standing, walking, bending, reaching, and repetitive lifting throughout the workday.
• Ability and willingness to work overtime as needed to support customer demands and operational requirements.

Experience and Education

• 3-5 years of experience in warehouse, fulfillment, distribution, shipping, or inventory operations.
• Minimum 1 year of experience supporting a customer-facing inventory replenishment program, such as Vendor Managed Inventory (VMI), Kanban, consignment, or similar service models.
• Experience processing shipping and receiving transactions and maintaining inventory records within an ERP, WMS, or similar business system.
• Experience coordinating parcel, LTL, and freight shipments with commercial carriers preferred.
• Experience supporting aerospace and/or semiconductor customers, including traceability, certifications, and quality documentation requirements, preferred.
• Experience using customer supplier portals such as Exostar preferred.
• Experience in industrial distribution, manufacturing, site safety initiatives, or training coworkers preferred.
• Experience using basic inspection tools (e.g., calipers) and working within ISO 9001 quality systems preferred.

Physical Requirements

• Must occasionally lift and carry boxes weighing 50lbs+ from floor to waist height.
• Frequently lift items up to 50lbs from waist to shoulder level.
• Ability to bend, stoop, twist, and crouch occasionally.
• Work is performed in a standard warehouse setting.

Equal Employment Opportunity Statement Pacific Rubber & Packing is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under state or federal law. ADA & FEHA Compliance You must be able to perform the essential functions of the job, with or without reasonable accommodation. If you require accommodation, please contact the HR Department.

Job Description Acknowledgment:

I acknowledge that I have received and reviewed the Job Description for this role. I understand that the Job Description is intended to describe the position’s general scope, essential functions, and qualifications. It does not list every task or requirement and may be updated to meet business needs. I understand that Pacific Rubber & Packing is an at‑will employer. My employment is at‑will, meaning either the Company or I may terminate the employment relationship at any time, with or without cause or advance notice, consistent with applicable law. No manager or representative has authority to alter at‑will status or create an employment contract unless in a written agreement signed by the Company’s authorized representative and me. I understand that this Job Description is not an employment contract, express or implied, and does not alter my at‑will status. I also understand that the Company will provide reasonable accommodations, as required by law, to enable qualified individuals with disabilities to perform the essential functions of the job.