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Pacific Quest

Clinical Outreach Manager

Remote, United States

$100,000 to $150,000 USD / year

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Job details

Pay: $100,000 to $150,000 USD / year
Posting language: English
Posted: Nov 9, 2026

Original job description

Join Pacific Quest and make a difference! Pacific Quest provides licensed and accredited residential mental healthcare on Hawaii Island and is a leader in integrative, nature-based residential treatment for adolescents and young adults.

Why You’ll Love Working Here:

Be part of a mission-driven team committed to fostering health, connection, and resilience
Work in a collaborative, supportive environment where every role contributes to life-changing outcomes
Enjoy competitive pay, great benefits

The Clinical Outreach Manager builds and maintains Pacific Quest’s referral relationships with treatment programs and clinical providers outside the therapeutic consultant network. This role develops program-to-program partnerships with other treatment programs and centers, including residential treatment centers, PHP/IOP programs, hospitals and inpatient units, outpatient therapists, psychiatrists, psychologists, insurance providers, and other behavioral health professionals who place adolescents and young adults in care. The Manager represents Pacific Quest in the field through visits, tours, events, and conferences, educates partners on Pacific Quest’s clinical model and the residents it serves best, and turns those relationships into appropriate, well-matched referrals that support census across the Adolescent and Young Adult programs. Essential Duties & Responsibilities Program and Provider Relationship Development

Identify, build, and maintain referral relationships with therapeutic programs, RTCs, PHP/IOP programs, hospitals and inpatient units, insurance providers, and outpatient clinicians serving adolescents and young adults
Develop step-down and step-up pathways with partner programs, including facilities transitioning students to and out of residential care
Maintain a prioritized target list of referral partners and a regular contact cadence with each
Serve as the primary Pacific Quest point of contact for assigned program partners
Field Outreach and Representation
Conduct in-person and virtual visits, presentations, and activities with partner programs and clinical teams
Represent Pacific Quest at regional and national conferences, provider networking events, and community gatherings
Plan and host Pacific Quest outreach events, including provider meetups and on-site tours in Hilo
Educate partners on Pacific Quest’s clinical model, levels of care, medical integration, insurance acceptance, and admissions criteria

Referral Coordination and Admissions Support

Route incoming partner referrals to the admissions team promptly with complete referral information
Prescreen referrals for fit and set accurate expectations with referring professionals
Follow up with referring partners on referral status, admission, progress (with appropriate releases), and discharge
Collaborate with the admissions team to close the loop on every partner referral

Alternative Referral Channels

Support development of alumni, military/TRICARE, and community referral sources as directed
Maintain relationships with professional associations and provider networks relevant to adolescent and young adult care

Tracking and Reporting

Log all outreach activity, contacts, and referrals in the CRM
Report weekly on outreach activity, referral volume by source, and pipeline status
Share field intelligence on referral trends, competitor programs, and partner needs with leadership
Ensure all outreach materials and conversations are accurate and consistent with Pacific Quest’s services and marketing standards

Additional Duties as Assigned

Competencies

Relationship Building: Builds trusted relationships with clinical professionals and sustains partnerships over time
Clinical Fluency: Understands levels of care, common adolescent and young adult presentations, and how referral decisions are made
Professional Representation: Presents Pacific Quest accurately, confidently, and ethically in every setting
Business Development: Demonstrates the ability to identify opportunities, develop referral pipelines, cultivate new partnerships, and translate relationships into measurable business outcomes
Strategic Thinking: Understands referral market dynamics, identifies opportunities for growth, and adjusts outreach strategies based on referral trends and organizational priorities.
Self-Direction: Plans and manages own outreach territory, schedule, and travel with minimal supervision
Collaboration: Works closely with admissions, clinical, and marketing teams to convert relationships into appropriate admissions
Core Values: Demonstrated alignment with Pacific Quest’s core values: Professionalism, Health, Connection, and Resilience

Skills/Qualifications

Bachelor’s degree in psychology, social work, communications, or a related field preferred; equivalent outreach or behavioral health experience considered
3+ years of clinical outreach, business development, or admissions experience in behavioral health preferred, ideally with adolescents or young adults
Established relationships with treatment programs and clinical providers strongly preferred
Working knowledge of levels of care (residential, PHP, IOP, outpatient) and the referral process
Working knowledge of HIPAA and the handling of protected health information
Experience with CRM systems and Google Workspace
Ability to travel frequently, including overnight and air travel
Ability to pass pre-hire and ongoing background checks, fingerprint, and drug screens
Prehire TB and physical clearance required
Stay current on all required company training
Must have a valid driver’s license and maintain proof of personal auto insurance

Work Hours

Monday - Friday; schedule set around partner availability across mainland time zones
Regular travel required, including multi-day trips, conferences, and periodic visits to Pacific Quest in Hilo
Position may require evenings or weekends for events, conferences, and urgent referrals

Physical Demands

With or without reasonable accommodation, the physical and mental requirements of this job may include the following: seeing, hearing, speaking, and writing clearly. Frequent sitting, extended computer and phone use, and driving, with regular air travel. Occasional standing, walking, and lifting up to 25 pounds for event materials. Visits to program sites may include outdoor work on uneven terrain typical of Hawaii landscapes. Pacific Quest is a non-smoking facility.

Pacific Quest is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Pacific Quest is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact Human Resources at hr@pacificquest.org.

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More about this job

Skills

PHP
Presentation skills
Reporting
Relationship building
Sales
Collaboration
Google Workspace
Valid driver's licence
Heavy lifting
Work on uneven surfaces

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