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Added 1 min ago
Project Manager - Scrum Master
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Remote, United States
Turn complexity into clarity and deliver innovative applications as a Project Manager - Scrum Master supporting a Program Management Office (PMO) on a large, complex Centers for Medicare &…
Added 1 min ago
Program Manager | Active Secret clearance
GD Information Technology, Inc.
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As a Program Manager, the work you’ll do at GDIT will be impactful to the mission of our Technical + Training Support programs:
Added 1 min ago
Business Operations Manager (PMO Lead)
GD Information Technology, Inc.
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…building systems and processes that accumulate data and can support information management and decision making on the contract. Experience managing program controls, performing data…
Added 3 mins ago
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Civil Engineering Technician I/II/III - Capital Projects Engineering- CPE
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Santa Rosa, CA
- $47.1 to $57.19 USD / hour
…and expertise contribute to high-quality public services that support a vibrant, resilient, and inclusive City for our community and visitors. We celebrate a diverse workforce and welcome…
Added 4 mins ago
Human Resources Manager
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Added 4 mins ago
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Fountain Hills, AZ
- $18 USD / hour
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Added 4 mins ago
Manager, CAM Business Operations Lead
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The Claims Assist Manager (CAM) team is seeking a Manager, CAM Business Integration & Readiness, to support the implementation and operational integration of CAM capabilities across…
Added 4 mins ago
CASE MANAGER 2
State of Arizona
PRESCOTT VALLEY, AZ
…and highly motivated individual to join our team as a Case Manager 2 for Support Coordination. DDD provides individuals with developmental disabilities, and their families, services and…
Added 4 mins ago
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Added 4 mins ago
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Entry-level Lube Tech/Technician
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Gilbert, AZ
- $18 USD / hour
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Added 5 mins ago
Senior Digital Product Manager, Guest Engagement
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…departure. As we continue to build a best-in-class customer care program built for the future, we are looking for a product manager to evolve the tools, platforms, and digital experiences…
Added 5 mins ago
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Added 5 mins ago
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Added 5 mins ago
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- $70,000 to $80,000 USD / year
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Director Mission Assurance 2
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Defines and monitors mission assurance program specifications and processes to ensure mission success of programs. Performs or assures quality, risk management, safety, reliability and…
Added 5 mins ago
Product Manager, Claims Automation & Integrations , On-Road Incident Management (ORIM)
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…development execution to meet technical requirements and key program…
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Added 5 mins ago
Admin Support, Branch Billing
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Admin Support, Branch Billing - Supporting our team and your role is critical for the proper compiling and maintaining records of business transactions and office activities of the…
Added 5 mins ago
SECRETARY
State of Arizona
TUCSON, AZ
Categories: Administrative Support/Customer Service,Social Work/Human Services
Added 5 mins ago
CASE MANAGER 2
State of Arizona
TUCSON, AZ
…and highly motivated individual to join our team as a Case Manager 2. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible,…
Added 5 mins ago
CASE MANAGER UNIT SUPERVISOR
State of Arizona
TUCSON, AZ
Reviews cases assigned to work unit; assesses needs and assigns cases to staff members; reviews Individual Support Plan developed by Case Manager to ensure member needs are met; ensures…

Closed listing

Pacific Life

Operations Project Analyst

Charlotte, NC, United States
Omaha, NE, United States

$35.22 - $43.04 Your Benefits Start Day 1

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $35.22 - $43.04 Your Benefits Start Day 1
Experience: 4+ years within the financial services industry (or comparable equivalent), with experience in a highly service-focused, financial services Operations environment.
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.

We’re actively seeking a talented project analyst to join our Operations Project Team in Newport Beach, CA or Omaha, NE.

This role is hybrid. We believe in empowering our employees to get work done both in and out of the office.

As a project analyst you’ll move Pacific Life, and your career, forward by independently leading foundational level Operations projects, as assigned, across both Annuity and Life lines of busines

How you’ll help move us forward:

Project Initiation and Implementation:

Initiate project within Project Management tools; facilitate kick-off meetings with all identified stakeholders and Sponsors to clearly define project roles, scope and objectives, timeline, cost, and project plan.
Independently lead and facilitate productive planning sessions/meetings as needed to achieve the above; Create, maintain, and monitor project plan and roadmap as applicable.
Independently lead and facilitate productive sessions with external stakeholders like Technology, Compliance, etc. to clarify queries or remove impediments impacting the project.
Develop approaches and solutions, using a collaborative team approach with key stakeholders; develop needs assessments and cost-benefit analysis in support of proposed solutions.
Coordinate implementation plans to minimize impact to department workflow and to ensure deliverable can be well-sustained by impacted teams after rollout.
Partner effectively with manager and team to gain and apply feedback, insight and direction on project approaches and challenges.
Identify, manage, and track project and operational risks, issues, and dependencies impacting project scope and schedule.
Work closely with Operations teams and SMEs to develop thorough business requirements.
Partner with Ops and external business partners to determine how change(s) will fit into existing business processes, whether existing processes require modification, or if new processes need to be stood up.

Communication:

Independently lead and facilitate productive planning sessions/meetings with all internal and external business teams and SME’s as needed to achieve the above.
Independently facilitate effective meetings with Sponsor and stakeholders, driving successful decisions and outcomes.
Present clear and concise progress/status updates in project reviews and proactively to various leadership levels within the organization as needed.
Communicate key changes in scope, schedule, and/or cost, as well as project and operational risks, in a timely manner to the sponsor, Project Team, and leadership team.
Utilize Operations experience to ask appropriate questions, ensuring business requirements and newly proposed process are thorough and complete.
Develop clear and concise announcements to Ops teams for project deployments/updates.

Documentation:

Ensure agenda and minutes are clear and concise for all meetings and shared promptly with attendees.
Update project management tool with all relevant project artifacts and details; include all relevant details, and ensure documentation is easy to comprehend, and identifies and addresses impact to all Operations teams.
Create technology demands as needed for the project, following key guidelines for submission.
Partner with Training and Documentation to coordinate updates to documentation, SOPs, and Job Aids, ensuring project objectives, impacts and action to be taken are appropriately reflected.

Closure:

Obtain customer acceptance and feedback after project closure.
Resolve post-implementation questions in a timely and thorough manner.
Document and share lessons learned and best practices with Manager and team.
Finalize all the project activities and closes/archives the project in Project Management tools.
Partner closely with IT to scope, prioritize, and deliver remaining inforce/residual (“Day 2”) scope after initial project launch.
Drive a positive service experience with internal and external business partners; Receive positive feedback from project stakeholders and leaders regarding responsiveness, follow through, communication, and ability to successfully implement project with minimal disruption to impacted team.

Self-Development:

Meet target deadlines for Performance and SMART goal check-ins and evaluations.
Collaborate with Manager, peers and business partners to seek feedback and identify opportunities to further develop core skills and “Focused Professional Competencies” within leadership attributes.
Actively grow knowledge in core areas of Operations processes and systems to expand breadth of support.
Come prepared for coaching sessions and follow through on action plans.
Stay current on Operational changes to best support business.

The experience you bring:

4+ years within the financial services industry (or comparable equivalent), with experience in a highly service-focused, financial services Operations environment.
Demonstrated desire to deliver a stellar service experience to both internal and external customers.
Familiarity with basic project management approaches in Operations.
Strong communication skills, including ability to facilitate effective meetings, drive positive outcomes, and proactively and collaboratively address challenges with a variety of stakeholders, including leaders.
Adept at managing time to oversee multiple processes and meet multiple deadlines. Able to work in a fast-paced environment with consistently changing priorities, remaining highly organized with an emphasis on accuracy and timeliness.
Demonstrated problem solving and critical thinking skills; Ability to anticipate, identify and overcome impediments to project success.
Ability to work collaboratively with all levels of individuals.
Able to work independently under minimal supervision.

What makes you stand out:

4-year degree or equivalent combination of work and experience.
Broad knowledge of Insurance Operations organization, products, systems, and processes preferred

Base Pay Range:

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

$35.22 - $43.04 Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
Paid Parental Leave as well as an Adoption Assistance Program
Competitive 401k savings plan with company match and an additional contribution regardless of participation

You Can Be Who You Are

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.

What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.

About employer

More about this job

Skills

Project management
Regulatory compliance
Workflow
Business processes
Communication skills
Leadership
Documentation
Coaching
Manage time
Problem solving
Critical thinking
Work independently

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