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Added 1 min ago
District Parts & Service Sr. Specialist
American Honda Motor Co., Inc.
Torrance, CA
…the Honda/Acura dealer network. The District Parts & Service Manager (DPSM) is the liaison between American Honda Motor Company, Inc., (AHM) and Honda/Acura dealerships. The DPSM is the…
Added 1 min ago
Guest Services Manager
Coborn's, Inc.
Brillion, WI
The Guest Services Manager (Assistant Customer Service Manager/Assistant Front End Department Manager) is passionate about providing supervision and direction to the front-end team while…
Added 1 min ago
City Planner
City Of Mt Juliet
Mt. Juliet, TN
…Subdivision Regulations. May serve as coordinator for city development boards as…
Added 1 min ago
MA
Student Service Specialist, Academic Support
Milwaukee Area Technical College
Milwaukee, WI
- $23.12 to $28.89 USD / hour
Under general supervision of the District Manager, Tutoring Services and Academic Support, initiates and carries out a variety of activities designed to retain students. Work is generally…
Added 1 min ago
Product Manager, Siri AI
Apple
Cupertino, CA
Imagine what you could do here. At Apple, great ideas have a way of becoming outstanding products, services and customer experiences very quickly. We believe that if you bring passion and…
Added 2 mins ago
Driver Supervisor
Greyhound Lines, Inc.
San Francisco, CA
Ensures employee development by providing ongoing feedback to drivers concerning strengths and areas of needed improvement using DriveCam reporting and customer feedback.
Added 2 mins ago
Senior Associate, Lifecycle Marketing
SMB Business Development, Inc.
Newark, DE
…responsible for driving the performance and optimization of key customer email and SMS experiences across application experiences. This position would be a data-driven lifecycle marketer…
Added 3 mins ago
Program Manager - C5ISR
ATSC IES INC
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Must have the ability to lift 15-25 pounds
Added 3 mins ago
Medical Campaign Analytics Manager
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The Medical Campaign Analytics Manager is the dedicated analytics partner for their aligned therapeutic area, embedded closely enough in the medical teams to understand their business,…
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Summer Intern 2027 - U.S. Retail Marketing
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Support execution of Retail Marketing plan in partnership with North American Marketing Manager team.
Added 4 mins ago
Product Manager
Company 19 - John Hancock Life Insurance Company (U.S.A.)
Remote, United States
…experiences and retirement-platform capabilities that support customer journeys, servicing, and operational workflows. The Product Manager plays a key role in turning business strategy and…
Added 4 mins ago
Client Director
ServiceNow
Remote, United States
Be the relationship manager between customers and ServiceNow
Added 4 mins ago
Modality Manager, CT
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United States
We offer competitive wages, comprehensive benefits, and professional development opportunities to help our employees grow and thrive. Whether you are just starting your career or taking the…
Added 4 mins ago
4E
FS Regional Manager - Northern Region
4Rivers Equipment LLC
Longmont, CO
- $120,000 to $140,000 USD / year
The Regional Manager is responsible for leading Foursight Solutions operations within an assigned territory. This role provides strategic leadership, operational oversight, and team…
Added 4 mins ago
4E
FS Territory Development Manager - Front Range, Colorado
4Rivers Equipment LLC
Longmont, CO
- $35,000 USD / year
Territory Development Manager responsibilities include, but not limited to:
Added 5 mins ago
Senior End User Support Specialist
Edgewater Federal Solutions, Inc.
Albuquerque, NM
Must have a working knowledge of PC operations which include hardware, network settings, operating system, & MS Office applications
Added 5 mins ago
Business Analyst
Formosa Plastics Corporation, USA
Livingston, NJ
…protection of the environment and ongoing investments in new product development, quality control systems and safe, modern and energy-efficient production…
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Employment Screen Program Manager
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…offer and a confirmed start date. As the People Operations Manager, Pre-Employment Programs, you will own the orchestration of our pre-employment checks - including background checks, drug…
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Assistant Store Manager
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Glendale, AZ
Looking to fine tune your leadership skills in an environment that fosters continuous education and professional development? Are you committed to helping others become their best selves,…
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Store Manager
Ross Stores, Inc.
Bradenton, FL
Addresses any variance to Company standards with appropriate action plan, partnering with the District Manager as needed.
Added 6 mins ago
Assistant Store Manager
Ross Stores, Inc.
Lewiston, ID
Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies in regard to Customers, Associates and merchandising. Responsible for learning…
Added 6 mins ago
Property Manager 2 (On-Site)
L+M Development Partners
The Bronx, NY
Must possess Affordable Housing and/or Market Rate experience – specific to the asset they are managing · Must have project management experience
Added 6 mins ago
FS Banking Payments & Ops Consultant - Manager
PWC US
NY-New York, NY · NC-Charlotte, NC · GA-Atlanta, GA · IL-Chicago, IL · DC-Washington, DC · MA-Boston, MA
What You Must Have
Added 6 mins ago
Maintenance Technician Nights 2-2-3
Niagara Bottling, LLC
Pittsburgh, PA
Prioritizes resolution of customer issues effectively
Added 6 mins ago
Production Supervisor Nights
Niagara Bottling, LLC
Los Lunas, NM
Ability to work 12 hour shifts, day or night, on a rotating 2-2-3 schedule or schedule as dictated by production demand

Closed listing

Pacific Life

Manager, Structured Settlements Services

Omaha, NE, United States

$107,820.00 - $131,780.00 Your Benefits Start Day 1

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $107,820.00 - $131,780.00 Your Benefits Start Day 1
Posting language: English
Posted: Nov 10, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.

We’re actively seeking a talented Manager of Structured Settlements to join our Annuity Operations organization in Omaha, NE.

We believe in giving you ongoing opportunities to advance your career. Whether you want to take on broader responsibilities or grow in new directions, you are in the right place. Here at Pacific Life, we want to help you embrace your potential so you can achieve your personal best doing purposeful work - every day.

As Manager of Structured Settlements, you’ll move Pacific Life, and your career, forward by leading the Structured Settlements Operations department who is responsible for analysis and processing of a wide spectrum of transactions across the structured settlement contract cycle. Through service excellence (quality and efficiency of processing, meeting established service level commitments, and leading positive interactions with customers), this team plays an important role in impacting our clients’ choice to conduct their business through Pacific Life. Reporting to the AVP of Annuity Processing, you will be responsible for ensuring daily work objectives and departmental initiatives are met, overseeing the training, skill development and performance of all department staff, including Supervisors. This role will lead successful outcomes from the team, delivering both a stellar customer and employee experience.

How you’ll help move us forward:

Lead and oversee the Structured Settlement Operations team, ensuring service delivery and a positive customer experience.
Manage team performance, staffing, coaching, and employee development.
Ensure processing quality, regulatory compliance, and effective operational controls.
Drive continuous improvement, efficiency, and operational readiness.
Partner across the organization to resolve escalations and improve the customer and advisor experience.
Manage multiple vendor relationships to ensure business continuity and maintain effective partnerships.

The experience you bring:

Customer-focused mindset and demonstrated experience guiding successful customer service experience
Demonstrated drive and ability to motivate, develop, and direct multiple levels of employees (entry level to tenured) to meet core departmental objectives around accuracy, speed, service quality, professionalism, and skill building.
Demonstrates strong knowledge of structured settlement products.
Comfort overseeing multiple vendors, ensuring accountability and the appropriate level of service.
Ability to maintain strong organizational skills in a high-volume, fast paced environment under tight deadlines.
Strong critical thinking and judgement skills are critical to position, along with comfort using call-center related data to inform decisions.
Strong ability to plan, lead and implement successful project outcomes within a team.
Excellent communication skills and ability to deal successfully with a variety of internal and external customers.

What makes you stand out:

Direct experience with structured settlement operations, including contract servicing, customer service, producer support, or related operational functions.
Experience with sourcing vendors and ensuring a continuous partnership as an extension of Pacific Life.
Experience with quality management, workflow, call-recording, speech-analytics, case-management, sampling, or related technology.
Experience supporting significant process improvement, operating-model transformation, technology implementation, automation, or artificial intelligence initiatives.
Lean, Six Sigma, Quality Management, audit, risk, compliance, change-management, data-analysis, or project-management certification.

You can be who you are. People come first here. We’re committed to an inclusive workforce. Learn more about how we create a welcoming work environment at www.pacificlife.com. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife.

Base Pay Range:

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

$107,820.00 - $131,780.00 Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
Paid Parental Leave as well as an Adoption Assistance Program
Competitive 401k savings plan with company match and an additional contribution regardless of participation

You Can Be Who You Are

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.

What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.

About employer

More about this job

Skills

Customer experience
Manage staff
Coaching
Regulatory compliance
Process improvement
Customer service
Organizational skills
Critical thinking
Communication skills
Quality assurance procedures
Workflow
Case management
Artificial intelligence
Lean manufacturing
Change management
Data analysis
Project management

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Jobs in the United States