Housing Assistant

Overview

Compensation We Offer

• The initial compensation for this position ranges from $23 to $28.23 Per Hour, depending on experience, location and internal equity considerations

Possible Additional Compensation (may vary based on position eligibility)

• Possible Bilingual Differentials: Up to 7.5% for qualifying direct-service roles; up to $80.00/month flat fee for qualifying non-direct service roles.

Benefits We Offer

• Benefits Eligibility starts on day ONE
• We provide a robust benefits package which includes medical, dental, vision, See our Benefits Page HERE.
• 401K Employer Match up to 4%
• Competitive Time Off Plans

Must meet eligibility requirements based on employment status

Pay Range

$28.48 - $35.02 Job Summary

Supports the Housing Manager in overseeing residential properties and managing tenant relations. Assists with leasing activities, property maintenance, and administrative tasks. Provides excellent customer service to residents and ensures a safe and comfortable living environment. Works collaboratively with the property management team to address any issues or concerns promptly.

Responsibilities

• Assists with leasing processes, including applications, renewals, and move-ins/move-outs.
• Supports property inspections and coordinates maintenance requests.
• Responds to tenant inquiries and concerns in a timely, professional manner.
• Maintains accurate tenant records and housing documentation.
• Helps ensure properties are safe, clean, and well-maintained.
• Provides administrative support to the Housing Manager and property management team.
• Coordinates communication between residents and maintenance or vendor services.
• Tracks and monitors compliance with housing policies and lease agreements.
• Participates in resolving resident disputes or complaints.
• Supports efforts to foster a positive, respectful living environment.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
• High School Diploma or GED and four (4) years of related experience in the areas of customer service and/or shipping and receiving, or equivalent combination of education and experience (two years of relevant experience equals one year of education)
• Bilingual skills in the appropriate language for the Clinics' clients may be required.

Job Competencies

• Strong customer service and interpersonal skills.
• Basic knowledge of property management and housing procedures.
• Ability to communicate effectively with tenants, vendors, and team members.
• Organizational skills for managing records, appointments, and follow-ups.
• Attention to detail in documentation and lease processing.
• Problem-solving skills for handling tenant concerns and maintenance issues.
• Ability to prioritize tasks and meet deadlines in a dynamic environment.
• Familiarity with housing regulations and lease compliance (preferred).
• Proficient in Microsoft Office and property management software.
• Ability to maintain professionalism and confidentiality in all situations.

Physical Requirements

While performing the duties of this job the employee is frequently required to stand or sit. The employee is required to use hands to produce records and/or documentation in manual or electronic format. The employee must be able to life and/or move items up to 20 lbs., and periodically up to 50 lbs.@@The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Driving Required May have unsupervised contact with children. Requires full background check and TB Exam. We are an Equal Opportunity Employer, which includes providing reasonable accommodations for individuals with a disability. We will consider for employment, qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.