Jobs in the United States

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Added 7 mins ago
J
Senior Underwriter (Premier Construction)
Jobgether
Remote, United States
- $94,228 to $117,784 USD / year
Strong analytical, problem-solving, and decision-making abilities, with a practical and solution-oriented approach to complex situations.
Added 7 mins ago
Senior Oracle HCM Consultant (Benefits Lead)
Jobgether
Remote, United States
…projects, you will combine hands-on configuration expertise with solution architecture, requirements analysis, testing, and documentation. You will lead client discussions, facilitate…
Added 7 mins ago
Lead Microsoft 365 Consultant
Jobgether
Remote, United States
…advisory skills, this role oversees engagements from discovery and solution design through implementation, migration, and adoption. The consultant will help organizations strengthen…
Added 8 mins ago
Senior Pre-Sales System Engineer, SLED (San Francisco / East Bay)
Everpure
Remote, United States
Stay current with the competition and ensure that materials accurately reflect the latest, differentiated solution positioning
Added 13 mins ago
SOC Security Analyst L3
BlueVoyant
Hybrid, Maryland, MD
…artificial, and proprietary intelligence, we deliver a unified solution that…
Added 13 mins ago
SOC Security Analyst L2
BlueVoyant
Hybrid, Maryland, MD
…artificial, and proprietary intelligence, we deliver a unified solution that protects every organization’s network, identities, vendors, and digital footprints as a single attack surface.…
Added 19 mins ago
S
Senior Solutions Engineer, Observe
Snowflake
Remote, United States
- $165,000 to $216,562 USD / year
…demonstrations and technical presentations that showcase how our solution addresses their…
Added 23 mins ago
BU
D365 F&O Technical Solution Architect
BDO USA, LLP
Denver, CO
- $158,000 to $197,000 USD / year
The Technical Solution Architect will participate in and lead the following job duties as directed:
Added 35 mins ago
Product Director
JPMC page
New York, NY · NY
Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and…
Added 38 mins ago
MGR PROJECT MANAGEMENT 2
Huntington Ingalls Industries
Goose Creek, SC
…trades to project managers, engineers and software developers to solution architects, technical subject matter experts, and system users. We collaborate together at the forefront of…
Added 38 mins ago
Product Marketing Manager- Insurance Technology
DXC Technology
Fort Mill, SC
Experience with Challenger, Oratium, JTBD, or Solution Selling, enterprise sales motions, account-based marketing, partner or hybrid go-to-market models.
Added 38 mins ago
MGR PROGRAMS 3
Huntington Ingalls Industries
North Charleston, SC
…trades to project managers, engineers and software developers to solution architects, technical subject matter experts, and system users. We collaborate together at the forefront of…
Added 39 mins ago
MECH TECH H 1 (MACHINIST)
HII
Goose Creek, SC
…trades to project managers, engineers and software developers to solution architects, technical subject matter experts, and system users. We collaborate together at the forefront of…
Added 39 mins ago
ENGINEER METROLOGY 1
HII
Goose Creek, SC
…trades to project managers, engineers and software developers to solution architects, technical subject matter experts, and system users. We collaborate together at the forefront of…
Added 39 mins ago
ENGINEER INDUSTRIAL 2
HII
Goose Creek, SC
…trades to project managers, engineers and software developers to solution architects, technical subject matter experts, and system users. We collaborate together at the forefront of…
Added 39 mins ago
ENGINEER INDUSTRIAL 3
HII
Goose Creek, SC
…trades to project managers, engineers and software developers to solution architects, technical subject matter experts, and system users. We collaborate together at the forefront of…
Added 43 mins ago
J
Director, Sales Engineering
Jobgether
Remote, United States
- $195,000 to $235,000 USD / year
Participate in critical customer engagements and complex technical evaluations, providing guidance on solution architecture, technical fit, implementation requirements, and potential risks.
Added 44 mins ago
Sr. Business Intelligence Architect
Fenner Precision Polymers
Lititz, PA
Translate complex business needs into technical requirements, solution designs, and actionable implementation plans.
Added 50 mins ago
CH
Lead Material Handler
Clean Harbors
Davenport, IA
- $25 USD / hour
…through innovation and proven methodology – come be part of the solution with…
Added 50 mins ago
ServiceNow Platform Manager - 1081
Quantinuum
Broomfield, CO
…technical and business owners, including estimates, project plans, solution designs and implementation approaches. - Release and knowledge management: Coordinate release planning and change…
Added 51 mins ago
T
Business Analyst/Tech Writer ONSITE DOWNTOWN DENVER
TEKsystems
Denver, CO
- $50 to $60 USD / hour
…experience and understanding of stakeholders needs to help create a solution, envisions the solution to solve a problem (manual or through software). Performs Cost/Benefit Analysis to align…
Added 51 mins ago
Software Development Manager (Denver)
Martin/Martin, Inc.
Denver, CO
Added 54 mins ago
Business Development Representative - SLED
BlueVoyant
Hybrid, New York, NY
…artificial, and proprietary intelligence, we deliver a unified solution that protects every organization’s network, identities, vendors, and digital footprints as a single attack surface.…
Added 55 mins ago
Senior Developer Relations Manager, Retail and CPG - Physical AI
NVIDIA USA
CA
We are seeking a highly technical and strategic Senior Developer Relations Manager to join our team, with a focus on engaging developer ecosystems across emerging technology domains. In…
Added 1 hour ago
Senior Technical Program Manager - Oracle PPM & AI-Augmented Delivery
eClerx
Austin, TX
Own the solution architecture across Oracle PPM/EPBCS, OIC integrations, OCI, FDI data pipelines, and the AI agent layer - not as the hands-on builder but as the person who can spot a wrong…

Pacaso

Owner Experience Agent

United States

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Job details

Experience: 3–5+ years of experience in hospitality, luxury property management, concierge services, or high-end customer support
Posting language: English
Posted: Mar 12, 2026

Original job description

About Pacaso

Pacaso exists to enrich lives by making second home ownership possible and enjoyable for more people. We've reimagined the second home category - pairing a thoughtfully designed co-ownership model with simplified financials, equitable scheduling, and dedicated local property management, so owners get the joy of a true second home without the hassle.

Since launch, Pacaso has facilitated more than $1.2 billion in gross real estate transactions and service fees across 40+ destinations in the U.S., Mexico, and Europe - including Aspen, Lake Tahoe, Napa, Malibu, Palm Springs, Cabo, Paris, London, and most recently Florence, Milan, and Rome. We've raised over $300 million in cumulative equity funding, closed the largest real estate Regulation A+ offering of 2025, and reserved the Nasdaq ticker PCSO as we build toward a public listing.

Our work has been featured in The New York Times, The Wall Street Journal, Fortune, Forbes, CNBC, Bloomberg, and others.

Recognition

We're a Certified Great Place to Work and have been honored for both our culture and our category-defining work:

No. 5, Forbes America's Best Startup Employers (2026) - our second consecutive Top 10 ranking
Newsweek's America's Greatest Startup Workplaces (2025)
Winner, 2025 Inman Best of Proptech Awards - Consumer Experience & Marketplace Innovation
Fortune & Great Place To Work Best Workplaces in Real Estate (2024)
Best Workplace in the Bay Area™ (2023)
LinkedIn Top Startup (2022) · Glassdoor Best Places to Work, #6 (2022)

Owner Experience Agent

The Owner Experience Agent is the front line of the Pacaso owner journey, delivering high-touch, concierge-level service across phone, email, chat, text, and AI-supported channels.

Operating within a 24/7 support environment, this role supports approximately 2,000 owners and serves as the first point of contact for all inquiries, issues, and stay-related needs. Agents diagnose concerns, resolve the majority remotely, and coordinate cross-functionally when necessary - maintaining full ownership through resolution.

Core Responsibilities

Owner Relationship Management & Case Ownership

Serve as the primary point of contact for all owner inquiries
Deliver empathetic, confident, and personalized service aligned with Pacaso’s luxury standards
Take end-to-end ownership of cases, ensuring clear communication and resolution
Maintain detailed documentation of owner preferences, history, and case notes to ensure seamless continuity across shifts
Build trusted, long-term relationships through proactive updates and consistent follow-through

Issue Resolution & Stay Support

Troubleshoot home systems and operational issues using playbooks and home-specific knowledge
Resolve the majority of issues without escalation
Partner with downstream teams (Asset Management, Accounting, Legal, Experience Managers, etc.) when needed, maintaining accountability for outcomes
Provide real-time support during owner stays, including urgent maintenance, housekeeping coordination, access needs, and concierge-style requests
Remain calm and solution-oriented during high-pressure in-stay situations

Operating Standards

Meet or exceed service-level expectations for responsiveness, resolution time, and owner satisfaction
Participate in 24/7 shift coverage, including weekends, holidays, and on-call rotations
Contribute to continuous improvement of workflows, playbooks, and service standards
Uphold Pacaso’s luxury brand standards in every interaction

Qualifications

3–5+ years of experience in hospitality, luxury property management, concierge services, or high-end customer support
Experience supporting high-value clients or owners with elevated expectations
Strong troubleshooting and critical-thinking skills
Calm, professional presence under pressure
Excellent written and verbal communication skills
Comfortable working in a 24/7 support environment (shift work)

Working Hours

• Hours (Two schedule options to choose from) after training. Some flexibility will be required based on coverage needs.

Option 1:
Monday - 8am ET - 7pm ET
Tuesday - 6am ET - 5pm ET
Wednesday - Off
Thursday - Off
Friday - 6am ET - 5pm ET
Saturday - 6am ET - 5pm ET
Sunday - Off
Option 2:
Monday - 8am ET - 5pm ET
Tuesday - 6am ET - 3pm ET
Wednesday - Off
Thursday - 8am ET - 4pm ET
Friday - 6am ET - 3pm ET
Saturday - 6am ET - 3pm ET
Sunday - Off

Compensation

$80k salary with equity (RSU's)

Why You'll Love Working Here

We invest in our Crew the way we invest in our homes - thoughtfully, generously, and with care.

Competitive base salary and meaningful equity - every Crew member shares in what we're building
Discretionary time off - take the rest you need, when you need it
Premium medical, dental, and vision coverage for you and your family
Sponsored memberships to One Medical, Peloton, and WellHub for whole-person, modern healthcare
401(k) to help you build long-term security
Paid parental leave for primary and secondary caregivers
Home office stipend and a monthly internet and cell phone reimbursement to set you up for great remote work
Quarterly team gatherings and ongoing learning and development investment

Our Commitment

Pacaso is proud to be an equal opportunity employer. We welcome applicants of every race, religion, national origin, gender, sexual orientation, gender identity, gender expression, age, ability, and background - including veterans and individuals with disabilities. We believe a Crew as diverse as the owners we serve makes Pacaso stronger, and we're committed to building a workplace where every voice belongs.

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