CARE Coordinator

Description

P1 Service, LLC, is seeking an Care Coordinator for our Lenexa office. Join our?P1?Team! P1 Service, LLC., part of the BCTS family of facility solutions providers, provides customers with the best in HVAC, mechanical, electrical, and plumbing service. Our turn-key solutions for all types of building solutions in a variety of markets has made P1 Service one of the top contractors in the nation. When you work for P1 Service, you'll be part of a culture that puts safety first, treats associates like family, and provides challenging work in a rewarding, energetic environment. P1 Service takes pride in maintaining a high standard of excellence along with an ethical and friendly business culture.

P1 Service, LLC. is an equal opportunity employer.? All qualified applicants will receive consideration for employment, regardless of status, including status as a protected veteran or as an individual with a disability.

The Opportunity We're seeking a dynamic CARE Coordinator?to serve as the voice of the customer and help ensure an exceptional client experience throughout our service relationships. This role is responsible for conducting customer CARE interviews, gathering feedback, identifying opportunities for service improvement, and coordinating follow-up efforts to ensure customer concerns are addressed. The ideal candidate is highly organized, customer-focused, an excellent communicator, and skilled at building relationships while promoting continuous improvement across the organization.

What You'll Do Essential Duties & Responsibilities

• Conduct customer CARE interviews by telephone based on established schedules and customer needs.
• Maintain an organized calendar to ensure all CARE commitments and follow-up activities are completed on time.
• Gather customer feedback related to Preventive Maintenance Agreements and Service Project Agreements.
• Document customer interactions, concerns, compliments, and opportunities for improvement within CRM and other designated reporting systems.
• Communicate customer concerns and feedback to Service Managers, Account Managers, and Service Leadership through appropriate channels.
• Track identified issues, agreed-upon corrective actions, and follow-up activities to ensure concerns are resolved.
• Escalate unresolved customer concerns or delayed corrective actions to branch leadership as appropriate.
• Report positive customer feedback through CRM, Service Operations Meeting updates, weekly Good News communications, and other recognition channels.
• Maintain accurate and timely CARE reporting and documentation.
• Serve as an independent advocate for the customer while supporting established operational processes and management responsibilities.
• Foster open communication and information sharing between customers and internal teams.
• Provide Account Managers and Service Managers with customer experience insights to support customer retention and relationship growth.
• Be available to conduct urgent CARE activities outside of regularly scheduled customer contact plans when necessary.

Additional Responsibilities

• Support the Lenexa MSR Sales Team as directed by the Director of Sales.
• Utilize technology and research tools to identify market trends, vertical market opportunities, and prospect information.
• Create reports and data analysis to support business development efforts.
• Research and report on the use of Artificial Intelligence (AI) within the Preventive Maintenance sales process.
• Assist in the planning and organization of the annual P1 Sales Summit.

Benefits for fulltime non-bargaining personnel include:

• Educational Assistance program
• PTO and holiday pay
• Volunteer community service paid time off
• Bereavement paid time off
• Company paid life insurance
• Company paid disability insurance
• Company paid Employee Assistance Program with counseling
• Company paid financial education & wellness program with budgeting resources
• 401K retirement plan
• Health with HSA, Dental, and Vision insurance
• Dependent Care FSA
• Voluntary Life insurance
• Voluntary Hospital Indemnity, Critical Illness, and Accident insurance plans
• Voluntary LegalShield and Identity Theft protection plans
• Employee Discounts

Work Environment

• Office-based
• Standard business hours: Monday-Friday

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access?job?openings or apply for a?job?on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources: Email: hrsupport@p1-service.com??or call: 913-529-9033.

Ready to Join Our Team? If you're passionate about building client relationships while delivering exceptional services, we want to hear from you!

To Apply:?Visit our website at https://p1-service.com/careers

Requirements

• High School diploma or equivalent of 3 years' work experience.
• High level communication skills
• Active Listening
• Concise and complete written ability
• Software Experience
• Experience in standard business software-Excel, Word, OneNote, Outlook
• Experience helpful in Business Operating System-COINS
• Accountability
• Time management
• Workload management
• Deadline management

Preferred:

• Bachelor’s degree or equivalent of 5 years work experience