Application Specialist

JOB TITLE: Application Specialist DEPARTMENT: Technology REPORTS TO: Executive Director of Technology FLSA STATUS: Exempt CONTRACT STATU Full-time/12 month contract SALARY SCHEDULE: Technology Specialist APPROVED BY: Michelle Baker

APPROVED DATE: 11/12/2026

SUMMARY: The Application Specialist is responsible for the administration, configuration, integration, and ongoing support of enterprise software applications used across the school district. Serving as the bridge between technical infrastructure and end-users, including faculty, administrators, students, and parents. This role ensures that mission-critical systems such as the Student Information System (SIS), Learning Management System (LMS), and business operations software run reliably, securely, and effectively.

ESSENTIAL FUNCTIONS: These statements are intended to describe the responsibilities assigned to this position and are not intended to represent an exhaustive list of all responsibilities, duties and skills required.

• Analyze, design, build, test, implement, maintain, and enhance core school applications (e.g., PowerSchool, Google Workspace for Education, classroom applications, and school business software).
• Assist with system automation, routine updates, patches, and annual rollover/archiving processes.
• Proactively detect, analyze, and resolve technical problems and system deficiencies.
• Provide technical support and software recommendations to clerical and instructional staff.
• Maintain the district email system, including managing new user accounts and distribution groups.
• Stay current with state-of-the-art technology, equipment, and systems.
• Build and maintain automated data syncs and single sign-on (SSO) workflows (e.g., ClassLink) between the Student Information System (SIS) and third-party instructional or operational tools.
• Map and integrate interfaces across disparate systems.
• Develop programs and procedures to update and maintain district databases.
• Assist with application-related helpdesk tickets and troubleshoot general technology issues for faculty and staff.
• Diagnose and resolve software bugs, user permission errors, data discrepancies, and workflow bottlenecks in a timely manner. Initiates virus checks and software upgrades.
• Determine proper software installation parameters to ensure smooth system integration.
• Develop clear user guides, knowledge base articles, and standard operating procedures (SOPs).
• Conduct one-on-one and group training sessions to help teachers and staff maximize school software functionality.
• Liaise with external software vendors to troubleshoot complex issues, advocate for feature enhancements, and evaluate new educational or administrative technologies.
• Partner with school sites and departments to align software capabilities with operational workflows.
• Enforce role-based access controls across district applications.
• Ensure all software integrations comply with student data privacy laws (such as FERPA and COPPA) and district cybersecurity policies.
• Plans, develops and implements backup and recovery procedures.
• Coordinate with HR and other departments to manage technology needs for onboarding and offboarding employees.
• Assist in designing, implementing, and enhancing technology training for new hires to ensure a smooth onboarding experience.
• Attend training sessions and professional meetings to maintain strong technical skills and stay current with industry advancements.
• Has a customer service attitude.
• Assists with special projects.
• All other duties as assigned by the administrator.

SUPERVISORY RESPONSIBILITIES: Technology department employees.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• Bachelor's Degree preferred.
• Five (5) years of experience directly related to the duties and responsibilities specified; or equivalent combination of education and experience.

LANGUAGE SKILLS: Ability to read, analyze, and interpret technical writings, professional journals, technical procedures, or government regulations. Ability to generate reports. Ability to write business correspondence, and technical instructions. Ability to effectively present information and respond to technical questions.

Strong interpersonal and communication skills. Have the ability to work effectively with a wide range of constituencies in a diverse community. Ability to develop and implement computer systems, technology, and operational plans.

Be able to communicate between teachers, media specialists, other coordinators and directors in a clear and concise manner.

TECHNICAL SKILLS: Strong technical aptitude and the ability to learn and effectively apply software, systems, and scripting tools. Must be able to troubleshoot technical issues, work accurately with data, administer technology platforms, and develop reliable solutions. Required capabilities include:

• Proficiency with productivity software, spreadsheets, and Windows operating systems.
• Ability to administer user accounts, permissions, and cloud-based services.
• Ability to query, analyze, validate, and manage data using databases and related tools.
• Ability to develop, modify, and troubleshoot scripts, web technologies, and structured data formats.
• Ability to implement and maintain automation, system integrations, and secure data transfers using APIs and file transfer protocols.

Must demonstrate a solid technical foundation, relevant hands-on experience, and strong problem-solving skills. While expertise in every listed product or programming language is not required, candidates must have sufficient existing knowledge to learn new tools quickly and apply them effectively.

REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to talk and hear. The employee is often required to sit and use his/her hands and fingers to handle or feel and reach with arms and hands. The employee will be lifting, bending, and crawling under desks and lab counters; must be able to lift a minimum of fifty (50) pounds. The employee will be standing and climbing stairs and ladders.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is sometimes performed in an office setting, but also outside the office such as classrooms. The noise level in the work environment is usually quiet. Must have their own transportation to visit all sites, as well as a reliable cellular device for effective communication between team members and supervisors.

Long hours at a computer terminal are required.