Jobs in the United States

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Added 8 mins ago
Budget Analyst / Mission Resource Advisor
KBR
Colorado Springs, CO
KBR is seeking a Budget Analyst / Mission Resource Advisor to provide resource management support to HQ Combat Forces Command at Peterson Space Force Base, Colorado.
Added 16 mins ago
MS
Advanced Finance Specialist - FPR&A Analyst - Taunton, MA
Military Spouse Jobs & VetJobs
United States
- $110,000 USD / year
In the role of an Advanced Financial Specialist - FPR&A Analyst, you will provide leadership and oversight over the consolidated financial results of the Land and Air Systems Line of…
Added 36 mins ago
Global Safety and Risk Analyst
COLLETTE TRAVEL SERVICE INC
Pawtucket, RI
Collette is looking for a Global Safety and Risk Analyst to join our Risk, Safety, Security and Infrastructure Team. This is a hybrid role based at our headquarters in Pawtucket, RI.
Added 42 mins ago
Inventory Coordinator
Ascension Health
Indianapolis, IN
Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
Added 49 mins ago
Senior Advisor to the Chief Financial Officer
City of New York
New York City, NY
…Accounts, Capital Budget, Revenue Budget and the Nonpublic Schools Security Reimbursement Program. This position will provide advisory and analytical support in managing the Agencywide…
Added 49 mins ago
Senior Data Analyst, Strategic Operations and Performance Management
City of New York
Long Island City, NY
- Support cross-divisional data-sharing initiatives as assigned by agency leadership
Added 49 mins ago
Senior Risk Analyst
City of New York
New York City, NY
The NYC Financial Information Services Agency-Office of Payroll Administration (FISA-OPA) seeks to hire a Senior Risk Analyst. The Senior Risk Analyst will report directly to the Director…
Added 49 mins ago
Cyber Technical Intelligence Analyst
City of New York
New York, NY
- Provide direct analytic support, threat hunting, detection engineering to the Security Operations Center, including Incident Response and Risk Analysts, to add context to active…
Added 50 mins ago
MS
Advanced Finance Specialist - FPR&A Analyst - Scottsdale, AZ
Military Spouse Jobs & VetJobs
United States
- $110,000 USD / year
In the role of an Advanced Financial Specialist - FPR&A Analyst, you will provide leadership and oversight over the consolidated financial results of the Land and Air Systems Line of…
Added 56 mins ago
Logistics/Program Analyst
Trinzic
Redstone Arsenal, AL
…and advancing some of the world's highest-priority national security and space…
Added 56 mins ago
Governance Business Analyst
Guidehouse
HUNTSVILLE, AL
We are seeking a highly skilled Governance Business Analyst to support a premier law enforcement agency. This role plays a critical part in driving the client's internal IT Business…
Added 56 mins ago
Personnel Security Specialist-Mid HSV
Amentum
Huntsville, AL
The PSS provides support for security assessment investigations, including background investigations, periodic reinvestigations, and security clearances. Employment suitability…
Added 56 mins ago
Senior Management Analyst
Cahaba Federal Solutions
Huntsville, AL
Added 56 mins ago
Senior Program Financial Analyst
Leidos
Huntsville, AL
Leidos Defense Systems Sector has an immediate opening for a Senior Program Financial Analyst to support the Persistent Surveillance Division in Huntsville - AL. As a key member of the…
Added 1 hour ago
AE
BUDGET ANALYST
Air Education and Training Command
Lackland AFB, TX
- $75,776 to $98,514 USD / year
The primary purpose of this position is to serve as a budget analyst in the installation's budget office, performing a variety of budget functions involving the formulation, execution,…
Added 1 hour ago
PA
Supervisory Management and Program Analyst (Administrator)
Patent and Trademark Office
Alexandria, VA
- $169,279 to $197,200 USD / year
This position is in the Office of the Deputy Commissioner for Trademark Operations, Program Management Office. This office is responsible for quality and timely examination of trademark…
Added 1 hour ago
VH
Program Analyst
Veterans Health Administration
Shreveport, LA
- $61,722 to $80,243 USD / year
Position Description/PD#: Program Analyst/PD074700
Added 1 hour ago
DH
Supervisory Policy Analyst
DHS Headquarters
Washington, DC
- $167,279 to $197,200 USD / year
This position is located in the Department of Homeland Security (DHS), Office of Strategy, Policy, and Plans (PLCY), Counterterrorism & Homeland Threats (CTHT).
Added 1 hour ago
DF
FINANCIAL MANAGEMENT ANALYST
Defense Finance and Accounting Service
Limestone, ME
- $50,460 to $97,087 USD / year
Added 1 hour ago
AU
OPERATIONS RESEARCH ANALYST
AFELM US Space Command
Kirtland AFB, NM
- $90,479 to $139,871 USD / year
…attends meetings, conferences, briefings, and seminars related to program planning, advanced technologies, and support system…
Added 1 hour ago
AN
BUDGET ANALYST (MANPOWER EXECUTION)
Air National Guard Units
Carson City, NV
- $82,780 to $107,620 USD / year
This position is for a BUDGET ANALYST MANPOWER EXECUTION, PD# T5929000, part of the Nevada National Guard. This position is located in the JFHQ-State Human Resources Office. The purpose of…
Added 1 hour ago
VH
Management & Program Analyst
Veterans Health Administration
Tomah, WI
- $61,722 to $80,243 USD / year
Position Description/PD#: Management & Program Analyst/22134O
Added 2 hours ago
US
LEAD TRAINING SPECIALIST
United States Space Force
Peterson AFB, CO
- $109,246 to $142,022 USD / year
Serves as the the DSCA Branch Senior Program Analyst/Technical Advisor, applying analytical and evaluative trainingprogram experience to plan, organize, develop, analyze, and evaluate…
Added 2 hours ago
VH
Budget Analyst
Veterans Health Administration
New Orleans, LA
- $61,722 to $97,087 USD / year
Provides advice and guidance to program and line managers on the interpretation of budget estimates and the formulation of budget request in support of the programs of the facility.
Added 2 hours ago
SC
Sr. Consultant, Professional Services (Microsoft Security)
Softchoice Corporati
Denver, CO
- $116,800 to $146,000 USD / year
Updated Certifications and training to include; Microsoft Certified Security Operations Analyst Associate, and Security Administrator Associate

Overhaul Group Inc

Customer Program Assurance Analyst

Austin, TX, United States

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Job details

Experience: 5+ years of experience in Customer Success, logistics, supply chain, security, operations, program management, or a related field.
Posting language: English
Posted: Nov 4, 2026

Original job description

Who We Are Overhaul is a supply chain integrity solutions company that allows shippers to connect disparate sources of data into the first fully transparent situational analysis engine designed for the logistics industry. Data that is transformed into critical insights can instantly trigger corrective actions, impacting everything from temperature control to handling requirements or package-level tracking, ensuring cargo arrives at its destination safely, undamaged, and on time. We are a dynamic, innovative, and fun team who is highly committed to our customers' experiences and our Mission and Vision.

Role Overview The Customer Program Assurance Analyst is responsible for ensuring that a dedicated customer program is operating as designed, configured correctly, and consistently delivering the expected level of service. This role sits within Customer Success and serves as both the quality and operational assurance lead for the customer program. The Customer Program Assurance Analyst will proactively review shipment activity, workflows, configurations, alerting, monitoring processes, and overall program performance to identify gaps before they become customer issues. They will work closely with the dedicated Customer Success team, Operations, Product, Support, and other internal stakeholders to ensure that the program is functioning as expected and continues to improve over time.

Key Responsibilities

Program Assurance & Quality

Conduct ongoing reviews of customer shipments to ensure the program is operating according to agreed requirements and expectations.
Review shipment configurations, workflows, monitoring requirements, device settings, alert settings, routes, locations, and other program-specific parameters for accuracy.
Identify configuration errors, process gaps, inconsistent execution, or recurring operational issues and drive them through resolution.
Validate that alerts, events, workflows, and monitoring processes are functioning as expected.
Perform regular program audits and spot checks across shipments, regions, workflows, and operational teams.
Identify trends or systemic issues that may affect program performance, customer experience, or risk.
Partner with internal teams to determine root cause and ensure corrective actions are implemented.
Confirm that changes made to the customer program are implemented correctly and producing the intended result.
Maintain visibility into open issues, corrective actions, and recurring areas of concern.
Help establish and maintain customer-specific quality standards, review processes, and program controls.

Customer Program Leadership

Develop a deep understanding of the customer’s supply chain, security requirements, routing, operating model, and program objectives.
Serve as a subject matter expert for the customer’s Overhaul program.
Continuously evaluate how the program is performing against the customer’s expectations and intended design.
Work with the Customer Success team to identify opportunities to improve workflows, routing, monitoring, processes, and overall program effectiveness.
Support implementation of new workflows, locations, lanes, regions, capabilities, and program changes.
Ensure customer requirements and operational expectations are clearly understood and translated into the appropriate internal configuration and processes.
Partner with the account team on program reviews, customer reporting, escalations, and strategic initiatives.
Support investigation and follow-up on significant customer incidents or service issues, particularly where program configuration or execution may have contributed.

Cross-Functional Partnership

Work closely with Operations and monitoring teams to validate operational execution and identify opportunities for improvement.
Partner with Product and Engineering when system behavior, configuration, or functionality requires investigation or enhancement.
Collaborate with Implementation, Support, Device Operations, Security, and other internal teams as required.
Ensure lessons learned from incidents, audits, and program reviews result in meaningful process or configuration improvements.
Advocate internally for the requirements and operational needs of the customer while balancing scalability and standardization.

What Success Looks Like Success in this role means the customer program is proactively managed rather than reactively corrected, and the dedicated Customer Success team is operating consistently and effectively across regions.

The Customer Program Assurance Analyst should be able to demonstrate that:

Customer workflows and configurations are accurate and consistently maintained.
Issues are identified internally before they become customer escalations whenever possible.
Recurring operational or configuration problems are identified and permanently addressed.
Customer requirements are understood and reflected accurately in the program.
Program performance improves over time through structured review and continuous improvement.
The customer has confidence that their program is being actively monitored, validated, and optimized.

Qualifications

5+ years of experience in Customer Success, logistics, supply chain, security, operations, program management, or a related field.
Experience supporting complex or global enterprise customer programs strongly preferred.
Strong understanding of logistics operations, shipment visibility, transportation workflows, or supply chain risk.
Demonstrated ability to identify operational gaps, investigate issues, and drive cross-functional resolution.
Strong analytical skills and attention to detail, with the ability to review shipment-level activity while also identifying broader program trends.
Ability to manage complex customer programs.
Ability to balance customer-facing responsibilities with detailed operational and technical review.
Strong written and verbal communication skills.
Ability to work effectively across global and regional teams.
Comfortable challenging existing processes and identifying where systems or operations are not performing as intended.

Preferred Experience

Experience in supply chain visibility, transportation technology, cargo security, risk management, or logistics technology.
Experience working with IoT devices, telematics, shipment monitoring, or exception management.
Experience with global customer programs spanning multiple regions, transportation modes, and operational teams.

Perks and Benefits

Top employee health and well-being benefits
401(k) Matching
Caregiver/adoption/family leave
Employee Assistance Program
Self paced Development & Training program
Rotating company ‘Perks at Work’ program
Flexible PTO policy
Business casual dress

Our Culture We are guided by our core values of Diversity and Synergy, Creativity, Problem Solving, Authenticity and Receptivity, Trust, Encouragement, Teaching and Learning, Wellness and Integrity. These values help us recruit aligned talent to join our rapidly expanding team around the globe. It is important to us that each and every Overhauler is not only eager to challenge themselves and knows how to get work done, but is also an awesome addition to our company culture.

Equal Opportunity Employer Overhaul is an equal opportunity employer. Our Overhaul Culture Code's top listed commitment is to "Diversity and Synergy." All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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More about this job

Skills

Customer experience
Leadership
Supply chain management
Security regulations
Reporting
Process improvement
Logistics
Program management
Analyse issues
Analytical skills
Attention to detail
Communication skills
Risk management

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