Jobs in the United States

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Added 5 mins ago
Renewal and Reporting Analyst
CVS Health
Remote, United States
2+ years of experience working with healthcare, specifically with quality, renewals, client advocacy, and/or account management, including a demonstrated knowledge of medical terminology.
Added 5 mins ago
Lead Director Product Membership
CVS Health
Remote, United States
…partnering closely with business leaders across Membership Management (MMT), Patient Engagement Escalations Program (PEEP), Value-Based Programs, and Patient Retention & Service Recovery…
Added 5 mins ago
Data Analyst-Technical-Staff
Intermountain Health
Charleston, WV
Proficiency in Product Management, Project Management, or Program Management philosophies and methodologies, and capable of applying them to data analytic projects to ensure alignment with…
Added 5 mins ago
AI Operations Administrator - Gravitee - Remote US
SitusAMC
Charleston, WV
…day-to-day operation of SitusAMC’s enterprise AI tools and the API management layer that connects and governs them. The role centers on Gravitee, the API management and gateway platform…
Added 5 mins ago
IT Workforce/Force Development Analyst
Keylogic Systems Inc
Charleston, WV
Added 5 mins ago
Analyst - FinanceAcct
Maximus
Charleston, WV
Assist program control staff with ad hoc financial and cost analysis as requested by program management and corporate finance.
Added 5 mins ago
ESMA/Infrastructure Governance Analyst
Keylogic Systems Inc
Charleston, WV
Added 5 mins ago
C
Data Analytics Program Mgr - Business Intelligence
CBRE
Charleston, WV
- $120,000 to $135,000 USD / year
DataAnalytics Program Manager - Business Intelligence
Added 7 mins ago
Senior Analyst - Customer Strategy & Innovation (Chicago or Houston)
United Airlines
Chicago, IL
…accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight…
Added 10 mins ago
Lead Director Product Membership
CVS Health
Remote, United States
…partnering closely with business leaders across Membership Management (MMT), Patient Engagement Escalations Program (PEEP), Value-Based Programs, and Patient Retention & Service Recovery…
Added 10 mins ago
Renewal and Reporting Analyst
CVS Health
Remote, United States
2+ years of experience working with healthcare, specifically with quality, renewals, client advocacy, and/or account management, including a demonstrated knowledge of medical terminology.
Added 10 mins ago
Data Analyst-Technical-Staff
Intermountain Health
Lincoln, NE
Proficiency in Product Management, Project Management, or Program Management philosophies and methodologies, and capable of applying them to data analytic projects to ensure alignment with…
Added 10 mins ago
Analyst - FinanceAcct
Maximus
Lincoln, NE
Assist program control staff with ad hoc financial and cost analysis as requested by program management and corporate finance.
Added 10 mins ago
AI Operations Administrator - Gravitee - Remote US
SitusAMC
Lincoln, NE
…day-to-day operation of SitusAMC’s enterprise AI tools and the API management layer that connects and governs them. The role centers on Gravitee, the API management and gateway platform…
Added 10 mins ago
C
Data Analytics Program Mgr - Business Intelligence
CBRE
Lincoln, NE
- $120,000 to $135,000 USD / year
DataAnalytics Program Manager - Business Intelligence
Added 20 mins ago
CC
Asset and Configuration Analyst II
Centene Corporation
O'Fallon, MO
- $27.02 to $48.55 USD / hour
…position. The focus is on infrastructure hardware, physical asset management, depot operations, data center readiness, ServiceNow data accuracy, RFID inventory, chain-of-custody…
Added 47 mins ago
STAFF ANALYST, LEVEL 2 - FAMILY COURT
City of New York
New York, NY
Using the Law Department case management system, Excel, Word, PowerPoint, ARC GIS, and other systems, the Staff Analyst will monitor all data for accuracy.
Added 47 mins ago
Senior Business Analyst for the Division of Budget and Program Operations (City HAP Program)
City of New York
New York City, NY
…Opportunity, Tenant and Owner Resources, Housing Stability, Budget and Program Operations, and Program Policy and Innovation. The mission of the office is to ensure fair, efficient, and…
Added 47 mins ago
Citywide Facility Planner
City of New York
New York City, NY
…on leave from a comparable title (e.g. Administrative Staff Analyst or Administrative Manager) or 4) Parks employees who are reachable on the Administrative Community Relations Specialist…
Added 1 hour ago
GIS Analyst - Fort Devens, MA
Colorado State University
CEMML - Devens, MA
The GIS Analyst provides geospatial support to Fort Devens, Massachusetts, through the Army’s Sustainable Range Program (SRP) and Integrated Training Area Management (ITAM) program. The…
Added 1 hour ago
ETF Transformation Analyst
U.S. Bank
Boston, MA
The ETF Transformation Analyst directs ETF operations and drives the transformation of end-to-end ETF lifecycle processes, applying deep primary-market expertise in creation/redemption,…
Added 1 hour ago
Program Analyst Summer Intern
Savannah River Nuclear Solutions, LLC
Aiken, SC
Added 1 hour ago
Performance Metrics Student/Summer Intern
Savannah River Nuclear Solutions, LLC
Aiken, SC
…technical leadersincluding a certified Microsoft Power BI Data Analyst and a Professional Statisticianyou will gain hands-on experience in business intelligence, statistical analysis, and…
Added 1 hour ago
APS-3: Logistics Analyst Planner
Trinzic
Goose Creek, SC · Charleston, SC
Supports the APS-3 program by developing project plans, integrated schedules, and forecasting tools that strengthen logistics readiness. Coordinate with AFSBn-CHS and program leadership to…
Added 1 hour ago
Vendor Contract Auditor
City of New York
New York City, NY
Only those on the Staff Analyst list, Exam 3116 or permanent incumbents are eligible to apply.

Overhaul Group Inc

Customer Program Assurance Analyst

Austin, TX, United States

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Job details

Experience: 5+ years of experience in Customer Success, logistics, supply chain, security, operations, program management, or a related field.
Posting language: English
Posted: Nov 4, 2026

Original job description

Who We Are Overhaul is a supply chain integrity solutions company that allows shippers to connect disparate sources of data into the first fully transparent situational analysis engine designed for the logistics industry. Data that is transformed into critical insights can instantly trigger corrective actions, impacting everything from temperature control to handling requirements or package-level tracking, ensuring cargo arrives at its destination safely, undamaged, and on time. We are a dynamic, innovative, and fun team who is highly committed to our customers' experiences and our Mission and Vision.

Role Overview The Customer Program Assurance Analyst is responsible for ensuring that a dedicated customer program is operating as designed, configured correctly, and consistently delivering the expected level of service. This role sits within Customer Success and serves as both the quality and operational assurance lead for the customer program. The Customer Program Assurance Analyst will proactively review shipment activity, workflows, configurations, alerting, monitoring processes, and overall program performance to identify gaps before they become customer issues. They will work closely with the dedicated Customer Success team, Operations, Product, Support, and other internal stakeholders to ensure that the program is functioning as expected and continues to improve over time.

Key Responsibilities

Program Assurance & Quality

Conduct ongoing reviews of customer shipments to ensure the program is operating according to agreed requirements and expectations.
Review shipment configurations, workflows, monitoring requirements, device settings, alert settings, routes, locations, and other program-specific parameters for accuracy.
Identify configuration errors, process gaps, inconsistent execution, or recurring operational issues and drive them through resolution.
Validate that alerts, events, workflows, and monitoring processes are functioning as expected.
Perform regular program audits and spot checks across shipments, regions, workflows, and operational teams.
Identify trends or systemic issues that may affect program performance, customer experience, or risk.
Partner with internal teams to determine root cause and ensure corrective actions are implemented.
Confirm that changes made to the customer program are implemented correctly and producing the intended result.
Maintain visibility into open issues, corrective actions, and recurring areas of concern.
Help establish and maintain customer-specific quality standards, review processes, and program controls.

Customer Program Leadership

Develop a deep understanding of the customer’s supply chain, security requirements, routing, operating model, and program objectives.
Serve as a subject matter expert for the customer’s Overhaul program.
Continuously evaluate how the program is performing against the customer’s expectations and intended design.
Work with the Customer Success team to identify opportunities to improve workflows, routing, monitoring, processes, and overall program effectiveness.
Support implementation of new workflows, locations, lanes, regions, capabilities, and program changes.
Ensure customer requirements and operational expectations are clearly understood and translated into the appropriate internal configuration and processes.
Partner with the account team on program reviews, customer reporting, escalations, and strategic initiatives.
Support investigation and follow-up on significant customer incidents or service issues, particularly where program configuration or execution may have contributed.

Cross-Functional Partnership

Work closely with Operations and monitoring teams to validate operational execution and identify opportunities for improvement.
Partner with Product and Engineering when system behavior, configuration, or functionality requires investigation or enhancement.
Collaborate with Implementation, Support, Device Operations, Security, and other internal teams as required.
Ensure lessons learned from incidents, audits, and program reviews result in meaningful process or configuration improvements.
Advocate internally for the requirements and operational needs of the customer while balancing scalability and standardization.

What Success Looks Like Success in this role means the customer program is proactively managed rather than reactively corrected, and the dedicated Customer Success team is operating consistently and effectively across regions.

The Customer Program Assurance Analyst should be able to demonstrate that:

Customer workflows and configurations are accurate and consistently maintained.
Issues are identified internally before they become customer escalations whenever possible.
Recurring operational or configuration problems are identified and permanently addressed.
Customer requirements are understood and reflected accurately in the program.
Program performance improves over time through structured review and continuous improvement.
The customer has confidence that their program is being actively monitored, validated, and optimized.

Qualifications

5+ years of experience in Customer Success, logistics, supply chain, security, operations, program management, or a related field.
Experience supporting complex or global enterprise customer programs strongly preferred.
Strong understanding of logistics operations, shipment visibility, transportation workflows, or supply chain risk.
Demonstrated ability to identify operational gaps, investigate issues, and drive cross-functional resolution.
Strong analytical skills and attention to detail, with the ability to review shipment-level activity while also identifying broader program trends.
Ability to manage complex customer programs.
Ability to balance customer-facing responsibilities with detailed operational and technical review.
Strong written and verbal communication skills.
Ability to work effectively across global and regional teams.
Comfortable challenging existing processes and identifying where systems or operations are not performing as intended.

Preferred Experience

Experience in supply chain visibility, transportation technology, cargo security, risk management, or logistics technology.
Experience working with IoT devices, telematics, shipment monitoring, or exception management.
Experience with global customer programs spanning multiple regions, transportation modes, and operational teams.

Perks and Benefits

Top employee health and well-being benefits
401(k) Matching
Caregiver/adoption/family leave
Employee Assistance Program
Self paced Development & Training program
Rotating company ‘Perks at Work’ program
Flexible PTO policy
Business casual dress

Our Culture We are guided by our core values of Diversity and Synergy, Creativity, Problem Solving, Authenticity and Receptivity, Trust, Encouragement, Teaching and Learning, Wellness and Integrity. These values help us recruit aligned talent to join our rapidly expanding team around the globe. It is important to us that each and every Overhauler is not only eager to challenge themselves and knows how to get work done, but is also an awesome addition to our company culture.

Equal Opportunity Employer Overhaul is an equal opportunity employer. Our Overhaul Culture Code's top listed commitment is to "Diversity and Synergy." All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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More about this job

Skills

Customer experience
Leadership
Supply chain management
Security regulations
Reporting
Process improvement
Logistics
Program management
Analyse issues
Analytical skills
Attention to detail
Communication skills
Risk management

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