Jobs in the United States

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Added 5 mins ago
DP
Project Management Analyst
DT Professional Services
San Diego, CA
- $26 to $36 USD / hour
DT Professionals is hiring a temporary Project Management Analyst to join our team in San Diego, CA. This role is responsible for coordinating facility repair and construction projects,…
Added 13 mins ago
Salesforce Engagement Manager
Capgemini
Chicago, ND
Program Delivery Leadership Lead end-to-end delivery of Salesforce and data platform initiatives.
Added 16 mins ago
SAP Forms Functional Analyst
CACI International
Scott AFB, IL
CACI is seeking an experienced SAP Forms Functional Analyst to support a critical modernization initiative for the United States Transportation Command (USTRANSCOM) . In this role, you will…
Added 18 mins ago
Laboratory Supervisor
Eurofins
New Orleans, LA
…clients - including DoD, DOE, and municipalities - through robust logistics and continuous investment in people, technology, and infrastructure.We offer comprehensive testing for air,…
Added 1 hour ago
Logistics Analyst
MANTECH
Honolulu, HI
MANTECH seeks a motivated, career and customer-oriented Logistics Analyst I to join our vehicle sustainment team in Schofield Barracks, HI. The selected candidate will provide maintenance…
Added 1 hour ago
Investment Bank and Wholesale Credit Risk - Business Manager - Vice President
JPMorgan Chase
New York, NY
As a Business Manager, Vice President in Investment Banking and Wholesale Credit Risk, you lead training program management, workforce location planning, business resiliency, budgeting and…
Added 3 hours ago
Logistics/Program Analyst
Trinzic
Redstone Arsenal, AL
The Tasker Management & Operations (SACO/TMT) Specialist provides logistics and administrative support to senior leadership. This position serves as the lead coordinator for SACO and TMT…
Added 4 hours ago
DC
Supervisory Contract Price/Cost Analyst
Defense Contract Management Agency
Location Negotiable After Selection
- $90,479 to $138,370 USD / year
To qualify for a Supervisory Contract Price/Cost Analyst, your resume and supporting documentation must support:
Added 4 hours ago
DL
Program Analyst
Defense Logistics Agency
Fort Belvoir, VA
- $85,447 to $158,322 USD / year
To qualify for a Program Analyst your resume and supporting documentation must support:
Added 4 hours ago
OO
Data Analyst
Office of the Inspector General, USPS
Arlington, VA
- $70,623 to $111,087 USD / year
The USPS OIG is seeking a highly qualified applicant to fill our Data Analyst position in the Research and Insights Solution Center located in Arlington, Virginia. Bring your skills and…
Added 4 hours ago
OO
Data Analyst
Office of the Inspector General, USPS
Arlington, VA
- $70,623 to $111,087 USD / year
This announcement provides the opportunity for a reassignment/promotion to the Data Analyst position in the Research and Insights Solution Center located in Arlington, Virginia. Bring your…
Added 4 hours ago
DL
Procurement Analyst
Defense Logistics Agency
Richmond, VA · Fort Belvoir, VA · Philadelphia, PA · Whitehall, OH
- $131,385 to $187,093 USD / year
…Supports audit requirements and requests from Auditors and Program Management Office. | Responsible for interpreting regulatory requirements impacting the Procurement process area and…
Added 4 hours ago
DL
Management and Program Analyst (Program Evaluator)
Defense Logistics Agency
Arlington, VA
- $121,785 to $187,093 USD / year
As a Program Evaluator you will be responsible for the following duties (If selected at the GS-13 level, duties will be performed in a developmental capacity): | Serves as the senior…
Added 5 hours ago
OO
MANAGEMENT AND PROGRAM ANALYST (CSOD)
Organization of the Joint Chiefs of Staff
Pentagon, Arlington, VA
- $143,913 to $187,093 USD / year
As a MANAGEMENT AND PROGRAM ANALYST (CSOD) at the GS-0343-14 some of your typical work assignments may include:
Added 6 hours ago
NS
MANAGEMENT & PROGRAM ANALYST
Naval Supply Systems Command
Naval Base, Norfolk, VA
- $90,838 to $118,092 USD / year
You will serve as a Management and Program Analyst in the Resources Management Division, of the Business Support Department of NAVSUP FLEET LOGISTICS CENTER NORFOLK.
Added 6 hours ago
J
Fuel Logistics & Accounting Analyst
Jobgether
Remote, United States
- $16 USD / hour
…applications and next steps. Our partner is looking for a Fuel Logistics & Accounting Analyst based in the United…
Added 7 hours ago
Project Controller 4 (Program Cost Control Analyst 4) - 31035
Huntington Ingalls Industries
Pocasset, MA
…the Project Control Manager, this role partners closely with Program Managers, CAMs, Finance, Contracts, Procurement, and Scheduling to manage program cost, schedule, and performance.…
Added 7 hours ago
Aircraft Operations Analyst - E2
Lockheed Martin
Luke AFB, AZ
…AZ. Use Fifth Generation aircraft management tools “Autonomic Logistics Information System" (ALIS) to track aircraft history, maintenance, engine data and Time Compliance Technical…
Added 8 hours ago
Assistant Buyer, Kitchen
The Kroger Co.
Portland, OR
Assist the buyer and corporate pricing analyst with competitive price checks for the enterprise and maintain pricing strategy database
Added 8 hours ago
Senior Account Executive, Enterprise Tech PR
SourceCode Communications
NY · New York, NY
Influencer & Analyst Mapping: Research, identify, and map targeted influencers and primary industry analyst targets to support comprehensive client campaigns.
Added 9 hours ago
Program Analyst I&A - ONTA
The Tauri Group
Alexandria, VA
We are seeking a Program Analyst to provide support to the Office of the Assistant Secretary of Defense (ASD) Acquisition, Technology & Logistics (AT&L) Research & Engineering (R&E) Office…
Added 9 hours ago
Financial Analyst USAMMA
The Tauri Group
Frederick, MD
experience. At The Tauri Group, we do what’s right for the Program, the
Added 9 hours ago
Entry Level Quality Assurance Analyst
Logical Paradigm
Herndon, VA
…Depot, Insurance: Geico, State Farm, Nation Wide, Progressive…
Added 9 hours ago
Financial Analyst
Job Store Staffing
Denver, CO
Our client, a full-service, global engineering, repair and logistics company providing best-cost solutions to the communications industry, has an immediate Contract-to-Hire opportunity for…
Added 9 hours ago
MS SQL Architect
INTELLISWIFT INC
Saint Paul, MN
Coordinate and manage data set “logistics” (e.g. issues, access to data, coordination of subject matter experts, etc.).

Overhaul Group Inc

Customer Program Assurance Analyst

Austin, TX, United States

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Job details

Experience: 5+ years of experience in Customer Success, logistics, supply chain, security, operations, program management, or a related field.
Posting language: English
Posted: Nov 4, 2026

Original job description

Who We Are Overhaul is a supply chain integrity solutions company that allows shippers to connect disparate sources of data into the first fully transparent situational analysis engine designed for the logistics industry. Data that is transformed into critical insights can instantly trigger corrective actions, impacting everything from temperature control to handling requirements or package-level tracking, ensuring cargo arrives at its destination safely, undamaged, and on time. We are a dynamic, innovative, and fun team who is highly committed to our customers' experiences and our Mission and Vision.

Role Overview The Customer Program Assurance Analyst is responsible for ensuring that a dedicated customer program is operating as designed, configured correctly, and consistently delivering the expected level of service. This role sits within Customer Success and serves as both the quality and operational assurance lead for the customer program. The Customer Program Assurance Analyst will proactively review shipment activity, workflows, configurations, alerting, monitoring processes, and overall program performance to identify gaps before they become customer issues. They will work closely with the dedicated Customer Success team, Operations, Product, Support, and other internal stakeholders to ensure that the program is functioning as expected and continues to improve over time.

Key Responsibilities

Program Assurance & Quality

Conduct ongoing reviews of customer shipments to ensure the program is operating according to agreed requirements and expectations.
Review shipment configurations, workflows, monitoring requirements, device settings, alert settings, routes, locations, and other program-specific parameters for accuracy.
Identify configuration errors, process gaps, inconsistent execution, or recurring operational issues and drive them through resolution.
Validate that alerts, events, workflows, and monitoring processes are functioning as expected.
Perform regular program audits and spot checks across shipments, regions, workflows, and operational teams.
Identify trends or systemic issues that may affect program performance, customer experience, or risk.
Partner with internal teams to determine root cause and ensure corrective actions are implemented.
Confirm that changes made to the customer program are implemented correctly and producing the intended result.
Maintain visibility into open issues, corrective actions, and recurring areas of concern.
Help establish and maintain customer-specific quality standards, review processes, and program controls.

Customer Program Leadership

Develop a deep understanding of the customer’s supply chain, security requirements, routing, operating model, and program objectives.
Serve as a subject matter expert for the customer’s Overhaul program.
Continuously evaluate how the program is performing against the customer’s expectations and intended design.
Work with the Customer Success team to identify opportunities to improve workflows, routing, monitoring, processes, and overall program effectiveness.
Support implementation of new workflows, locations, lanes, regions, capabilities, and program changes.
Ensure customer requirements and operational expectations are clearly understood and translated into the appropriate internal configuration and processes.
Partner with the account team on program reviews, customer reporting, escalations, and strategic initiatives.
Support investigation and follow-up on significant customer incidents or service issues, particularly where program configuration or execution may have contributed.

Cross-Functional Partnership

Work closely with Operations and monitoring teams to validate operational execution and identify opportunities for improvement.
Partner with Product and Engineering when system behavior, configuration, or functionality requires investigation or enhancement.
Collaborate with Implementation, Support, Device Operations, Security, and other internal teams as required.
Ensure lessons learned from incidents, audits, and program reviews result in meaningful process or configuration improvements.
Advocate internally for the requirements and operational needs of the customer while balancing scalability and standardization.

What Success Looks Like Success in this role means the customer program is proactively managed rather than reactively corrected, and the dedicated Customer Success team is operating consistently and effectively across regions.

The Customer Program Assurance Analyst should be able to demonstrate that:

Customer workflows and configurations are accurate and consistently maintained.
Issues are identified internally before they become customer escalations whenever possible.
Recurring operational or configuration problems are identified and permanently addressed.
Customer requirements are understood and reflected accurately in the program.
Program performance improves over time through structured review and continuous improvement.
The customer has confidence that their program is being actively monitored, validated, and optimized.

Qualifications

5+ years of experience in Customer Success, logistics, supply chain, security, operations, program management, or a related field.
Experience supporting complex or global enterprise customer programs strongly preferred.
Strong understanding of logistics operations, shipment visibility, transportation workflows, or supply chain risk.
Demonstrated ability to identify operational gaps, investigate issues, and drive cross-functional resolution.
Strong analytical skills and attention to detail, with the ability to review shipment-level activity while also identifying broader program trends.
Ability to manage complex customer programs.
Ability to balance customer-facing responsibilities with detailed operational and technical review.
Strong written and verbal communication skills.
Ability to work effectively across global and regional teams.
Comfortable challenging existing processes and identifying where systems or operations are not performing as intended.

Preferred Experience

Experience in supply chain visibility, transportation technology, cargo security, risk management, or logistics technology.
Experience working with IoT devices, telematics, shipment monitoring, or exception management.
Experience with global customer programs spanning multiple regions, transportation modes, and operational teams.

Perks and Benefits

Top employee health and well-being benefits
401(k) Matching
Caregiver/adoption/family leave
Employee Assistance Program
Self paced Development & Training program
Rotating company ‘Perks at Work’ program
Flexible PTO policy
Business casual dress

Our Culture We are guided by our core values of Diversity and Synergy, Creativity, Problem Solving, Authenticity and Receptivity, Trust, Encouragement, Teaching and Learning, Wellness and Integrity. These values help us recruit aligned talent to join our rapidly expanding team around the globe. It is important to us that each and every Overhauler is not only eager to challenge themselves and knows how to get work done, but is also an awesome addition to our company culture.

Equal Opportunity Employer Overhaul is an equal opportunity employer. Our Overhaul Culture Code's top listed commitment is to "Diversity and Synergy." All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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More about this job

Skills

Customer experience
Leadership
Supply chain management
Security regulations
Reporting
Process improvement
Logistics
Program management
Analyse issues
Analytical skills
Attention to detail
Communication skills
Risk management

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