Jobs in the United States

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Added 46 mins ago
CC
HEDIS Business Analyst III
Centene Corporation
Cheyenne, WY
- $70,100 to $126,200 USD / year
…assigned functions. This role provides analytical and technical support for HEDIS tools and processes, including the HEDIS Engine, QCAT, project configuration, reporting, data validation,…
Added 46 mins ago
Financial Affairs Analyst - Financial Affairs Support Team (FAST)
University of Wyoming and Subdivisions
Laramie, WY
Added 54 mins ago
SAP Developer
Oxford Global Resources
Beachwood, OH
Added 55 mins ago
Data Analyst I - Distribution System Operations
FirstEnergy
Akron, OH
…management tools. This role is intended to provide foundational support for emerging analytics tools and pilot programs, helping to stabilize and operationalize these capabilities as they…
Added 55 mins ago
Continuous Improvement Specialist
StandardAero Business Aviation Services
Cincinnati, OH
…Improvement Specialist, you will be a highly analytical and driven analyst to support continuous improvement initiatives across a large-scale aerospace component repair and manufacturing…
Added 1 hour ago
FC
Catalytic Redevelopment Manager (Management Analyst III)
Fairfax County
Fairfax, VA
- $38.84 to $67.96 USD / hour
…development efforts. Also leads the department's efforts to support place-based economic development. Focus will include strengthening business districts and commercial corridors within…
Added 1 hour ago
SB
Law and Justice Research Analyst (County Promotional)
San Bernardino County
San Bernardino County, CA
- $35.43 to $49.9 USD / hour
San Bernardino County is seeking experienced Law and Justice Research Analyst to coordinate and perform critical data analysis to inform decision-making that will help improve criminal…
Added 1 hour ago
SB
Systems Support Analyst III
San Bernardino County
San Bernardino County, CA
- $47.11 to $66.5 USD / hour
San Bernardino County is seeking an experienced Systems Support Analyst III to perform advanced technical work supporting the County’s enterprise technology infrastructure. This position…
Added 2 hours ago
Board Certified Behavior Analyst (BCBA)
Five Town CSD and MSAD 28
Camden, ME
Added 3 hours ago
BH
Registered Behavioral Technician
BAYADA Home Health Care
Wailuku, HI
- $26 to $30 USD / hour
…credential for paraprofessionals offered through the Behavior Analyst Certification Board (BACB). The RBT credential is required for individuals providing services on any Applied Behavior…
Added 3 hours ago
Cyber Security Analyst 3
Alaka'ina Foundation Family of Companies
Kaua'i, HI
Bering-Alaka'ina Holdings, LLC is looking for a Cyber Security Analyst 3 to support our government customer located in Kekaha, Hawai'i.
Added 3 hours ago
Intermediate Revenue Cycle Analyst
AdventHealth
Altamonte Springs, FL
Responsible for maintaining clinical and business systems to support patient care delivery. This position analyzes business problems and recommends solutions that align with organizational…
Added 3 hours ago
Systems Analyst - IS
BayCare Health System
Clearwater, FL
…services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust,…
Added 3 hours ago
Business Process Optimization Analyst, Contact Center
Navy Federal Credit Union
Pensacola, FL
Responsible for analyzing and improving business processes to support operational efficiency, cost reduction, and service quality. Works with moderate supervision to evaluate workflows,…
Added 3 hours ago
Security and Derivatives Intermediate Associate Analyst
Citigroup
Tampa, FL
Support implementation of securities processing improvements
Added 3 hours ago
Apps Dev Intmd Programmer Analyst - C11 - TAMPA
Citigroup
Tampa, FL
The Applications Development Intermediate Programmer Analyst is an intermediate level position responsible for participation in the establishment and implementation of new or revised…
Added 3 hours ago
Apps Dev Intmd Programmer Analyst - C11 - TAMPA
Citigroup
Tampa, FL
The Applications Development Intermediate Programmer Analyst is an intermediate level position responsible for participation in the establishment and implementation of new or revised…
Added 3 hours ago
Callback Representative for Staff Assisted Transactions
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Tampa, FL
Standard work schedule is Monday through Friday, 9:00 AM to 6:00 PM Eastern Time. Willingness to support extended hours as needed based on business requirements.
Added 3 hours ago
Applications Development Sr Programmer Analyst - AVP
Citigroup
Tampa, FL
Monitor and control all phases of development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on applications to…
Added 4 hours ago
Software Configuration Analyst
Lockheed Martin
Kirtland AFB, NM
…implements and maintains software configuration management tools to support configuration identification, control, reporting, and delivery of both internally developed and externally…
Added 4 hours ago
Financial Business Analyst 1
Los Alamos National Laboratory
Los Alamos, NM
The Laboratory invites you to join the Finance Operations (FIN-OPS) group, where you will provide financial operations support, reporting, and analysis for the Associate Laboratory…
Added 4 hours ago
Senior Microbiologist
Curia
Albuquerque, NM
…materials, equipment, software, capacity, external laboratory support, and analyst qualification…
Added 4 hours ago
Project Analyst II (5870)
Honeywell
Kansas City, MO
Escalates issues and contributes to the development, presentation, and implementation of appropriate corrective action plans.
Added 4 hours ago
Financial Data Analyst
T. Rowe Price
Owings Mills, MD
The Financial Data Analyst is responsible for supporting the testing, implementation, and ongoing maintenance of automated financial information systems and updates related to assigned ERP,…
Added 4 hours ago
M
Data Analyst
ManpowerGroup
Charlotte, NC
- $52 to $54 USD / hour
Our banking client is currently seeking a Data Analyst to join their Financial Crimes team. As a Data Analyst, you will be part of the Analytics organization supporting enterprise…

Overhaul Group Inc

Customer Program Assurance Analyst

Austin, TX, United States

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Job details

Experience: 5+ years of experience in Customer Success, logistics, supply chain, security, operations, program management, or a related field.
Posting language: English
Posted: Nov 4, 2026

Original job description

Who We Are Overhaul is a supply chain integrity solutions company that allows shippers to connect disparate sources of data into the first fully transparent situational analysis engine designed for the logistics industry. Data that is transformed into critical insights can instantly trigger corrective actions, impacting everything from temperature control to handling requirements or package-level tracking, ensuring cargo arrives at its destination safely, undamaged, and on time. We are a dynamic, innovative, and fun team who is highly committed to our customers' experiences and our Mission and Vision.

Role Overview The Customer Program Assurance Analyst is responsible for ensuring that a dedicated customer program is operating as designed, configured correctly, and consistently delivering the expected level of service. This role sits within Customer Success and serves as both the quality and operational assurance lead for the customer program. The Customer Program Assurance Analyst will proactively review shipment activity, workflows, configurations, alerting, monitoring processes, and overall program performance to identify gaps before they become customer issues. They will work closely with the dedicated Customer Success team, Operations, Product, Support, and other internal stakeholders to ensure that the program is functioning as expected and continues to improve over time.

Key Responsibilities

Program Assurance & Quality

Conduct ongoing reviews of customer shipments to ensure the program is operating according to agreed requirements and expectations.
Review shipment configurations, workflows, monitoring requirements, device settings, alert settings, routes, locations, and other program-specific parameters for accuracy.
Identify configuration errors, process gaps, inconsistent execution, or recurring operational issues and drive them through resolution.
Validate that alerts, events, workflows, and monitoring processes are functioning as expected.
Perform regular program audits and spot checks across shipments, regions, workflows, and operational teams.
Identify trends or systemic issues that may affect program performance, customer experience, or risk.
Partner with internal teams to determine root cause and ensure corrective actions are implemented.
Confirm that changes made to the customer program are implemented correctly and producing the intended result.
Maintain visibility into open issues, corrective actions, and recurring areas of concern.
Help establish and maintain customer-specific quality standards, review processes, and program controls.

Customer Program Leadership

Develop a deep understanding of the customer’s supply chain, security requirements, routing, operating model, and program objectives.
Serve as a subject matter expert for the customer’s Overhaul program.
Continuously evaluate how the program is performing against the customer’s expectations and intended design.
Work with the Customer Success team to identify opportunities to improve workflows, routing, monitoring, processes, and overall program effectiveness.
Support implementation of new workflows, locations, lanes, regions, capabilities, and program changes.
Ensure customer requirements and operational expectations are clearly understood and translated into the appropriate internal configuration and processes.
Partner with the account team on program reviews, customer reporting, escalations, and strategic initiatives.
Support investigation and follow-up on significant customer incidents or service issues, particularly where program configuration or execution may have contributed.

Cross-Functional Partnership

Work closely with Operations and monitoring teams to validate operational execution and identify opportunities for improvement.
Partner with Product and Engineering when system behavior, configuration, or functionality requires investigation or enhancement.
Collaborate with Implementation, Support, Device Operations, Security, and other internal teams as required.
Ensure lessons learned from incidents, audits, and program reviews result in meaningful process or configuration improvements.
Advocate internally for the requirements and operational needs of the customer while balancing scalability and standardization.

What Success Looks Like Success in this role means the customer program is proactively managed rather than reactively corrected, and the dedicated Customer Success team is operating consistently and effectively across regions.

The Customer Program Assurance Analyst should be able to demonstrate that:

Customer workflows and configurations are accurate and consistently maintained.
Issues are identified internally before they become customer escalations whenever possible.
Recurring operational or configuration problems are identified and permanently addressed.
Customer requirements are understood and reflected accurately in the program.
Program performance improves over time through structured review and continuous improvement.
The customer has confidence that their program is being actively monitored, validated, and optimized.

Qualifications

5+ years of experience in Customer Success, logistics, supply chain, security, operations, program management, or a related field.
Experience supporting complex or global enterprise customer programs strongly preferred.
Strong understanding of logistics operations, shipment visibility, transportation workflows, or supply chain risk.
Demonstrated ability to identify operational gaps, investigate issues, and drive cross-functional resolution.
Strong analytical skills and attention to detail, with the ability to review shipment-level activity while also identifying broader program trends.
Ability to manage complex customer programs.
Ability to balance customer-facing responsibilities with detailed operational and technical review.
Strong written and verbal communication skills.
Ability to work effectively across global and regional teams.
Comfortable challenging existing processes and identifying where systems or operations are not performing as intended.

Preferred Experience

Experience in supply chain visibility, transportation technology, cargo security, risk management, or logistics technology.
Experience working with IoT devices, telematics, shipment monitoring, or exception management.
Experience with global customer programs spanning multiple regions, transportation modes, and operational teams.

Perks and Benefits

Top employee health and well-being benefits
401(k) Matching
Caregiver/adoption/family leave
Employee Assistance Program
Self paced Development & Training program
Rotating company ‘Perks at Work’ program
Flexible PTO policy
Business casual dress

Our Culture We are guided by our core values of Diversity and Synergy, Creativity, Problem Solving, Authenticity and Receptivity, Trust, Encouragement, Teaching and Learning, Wellness and Integrity. These values help us recruit aligned talent to join our rapidly expanding team around the globe. It is important to us that each and every Overhauler is not only eager to challenge themselves and knows how to get work done, but is also an awesome addition to our company culture.

Equal Opportunity Employer Overhaul is an equal opportunity employer. Our Overhaul Culture Code's top listed commitment is to "Diversity and Synergy." All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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More about this job

Skills

Customer experience
Leadership
Supply chain management
Security regulations
Reporting
Process improvement
Logistics
Program management
Analyse issues
Analytical skills
Attention to detail
Communication skills
Risk management

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