Housekeeping Manager

Overview

The Outbound Park City Housekeeping Manager plays a vital role in delivering an exceptional guest experience by ensuring the highest standards of cleanliness, presentation, and operational excellence throughout the resort. As part of the pre-opening leadership team, this position will assist in developing housekeeping programs, recruiting and training team members, creating standard operating procedures, and preparing the property for a successful opening in 2027.

Following opening, the Housekeeping Manager will oversee daily housekeeping operations, lead and develop a high-performing team, and ensure guest rooms, public spaces, and back-of-house areas consistently reflect the luxury standards of the resort. This leader will foster a culture of accountability, collaboration, and service excellence while supporting company values and operational goals.

Responsibilities

Pre-Opening Responsibilities

• Participate in the planning and execution of all housekeeping pre-opening initiatives.
• Assist with developing departmental policies, procedures, and service standards.
• Support recruiting, hiring, onboarding, and training of housekeeping team members.
• Partner with leadership teams to establish room inspection standards and cleaning programs.
• Assist with inventory management, equipment selection, and operating supply procurement.
• Conduct departmental training and readiness exercises prior to opening.

Operational Leadership

• Oversee daily housekeeping operations, including guest rooms, public areas, laundry, and houseperson functions.
• Ensure compliance with all cleanliness, safety, and brand standards.
• Monitor room readiness and coordinate closely with Front Office and Engineering teams.
• Conduct daily inspections and provide coaching to ensure quality standards are maintained.
• Analyze productivity, labor costs, and operating expenses while maintaining service excellence.
• Resolve guest concerns promptly and professionally, ensuring timely follow-up and satisfaction.
• Maintain accurate records and departmental reporting.

Team Development

• Lead, mentor, and develop housekeeping supervisors and line-level team members.
• Create a positive and inclusive work environment that encourages engagement and retention.
• Conduct performance evaluations, coaching conversations, and recognition programs.
• Promote a culture of safety, respect, and continuous improvement.

Safety & Compliance

• Ensure compliance with all OSHA, company, and local health and safety regulations.
• Maintain proper handling and storage of chemicals and cleaning supplies.
• Support workplace safety initiatives and accident prevention programs.
• Ensure adherence to environmental sustainability practices.

Qualifications

• Minimum 3-5 years of housekeeping leadership experience in a hotel, resort, or hospitality environment.
• Previous supervisory or management experience required.
• Pre-opening experience preferred.
• Strong leadership, organizational, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in hotel operating systems and Microsoft Office applications.
• Flexible schedule, including evenings, weekends, and holidays as business demands require.

The ideal candidate is a hands-on leader who is passionate about creating exceptional guest experiences through operational excellence. They are highly organized, detail-oriented, and capable of building and inspiring teams while helping bring a new luxury destination to life.

Join us as we prepare for the exciting opening of Outbound Park City in 2027 and help create memorable experiences for our guests from day one.