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Student Radiology Technologist - Lourdes Hospital - PRN
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As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet…
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Certified Surgical Technologist (CST) - Inpatient Surgery (OR) - St. Charles Hospital - PRN
Bon Secours Mercy Health
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As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet…
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Certified Surgical Technician (CST) - Perrysburg Medical Center
Bon Secours Mercy Health
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As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet…
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Certified Surgical Technologist (CST) - Inpatient Surgery (OR) - Lourdes Hospital
Bon Secours Mercy Health
Paducah, KY
As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet…
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Phlebotomist/Lab Assistant - Lourdes Hospital
Bon Secours Mercy Health
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Must possess the ability to troubleshoot and resolve problems promptly
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Registered Nurse (RN) - Emergency Department (ED) - Maryview Medical Center - PRN
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As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet…
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Registered Nurse (RN) - Care Manager - St. Francis Downtown
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Greenville, SC
As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet…
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Special Procedures and Cath Lab Technologist - Cath Lab - St. Anne Hospital
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As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet…
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Paramedic - Emergency Department (ED) - Springfield Regional Medical Center
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As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet…
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Registered Nurse (RN) - Chester Emergency Department - PRN
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As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet…
Added 1 min ago
Advanced Clinical Tech - FT Rotating - Medical Telemetry Innovation Unit
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(3) 12 hours shifts from 7-7, both day & night shifts
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Registered Nurse RN New Grad Resource Team
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United States
Most new nurses will work three 12 hour shifts, which will include weekend and holiday rotations with other staff members · Enjoy a flat rate $3/hour weekend shift differential, a $3 Float differential, and an 18%-night shift differential when applicable
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- $14 to $14.5 USD / hour
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral…
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Backroom Associate 6:30am-2:30pm
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- $13 to $13.5 USD / hour
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral…
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Backroom Associate (On/Off Loader 6am)
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- $18.42 to $18.92 USD / hour
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral…
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Strongsville, OH
- $13.5 to $14 USD / hour
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- $16 to $16.5 USD / hour
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Hastings Retail Temporary Assoiciate
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Added 2 mins ago
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Retail Cleaning Associate (Part Time Weekends 6am-11am)
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Otter

Customer Success Associate

Los Angeles, CA, United States

$65,000 to $75,000 USD / year

Apply on job-boards.greenhouse.io About employer

Applications open in a new tab.

Job details

Pay: $65,000 to $75,000 USD / year
Experience: 1 - 2 years of experience in a Customer Success (Account Management) role managing a portfolio of accounts
Posting language: English
Posted: Nov 11, 2026

Original job description

Who we are

In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.

What you’ll do

Oversee a portfolio of ~1,000 SMB, and some mid-market restaurant locations, with the goal of providing an industry-leading customer experience
Support CSMs to ensure account upselling and cross-selling targets are achieved within your team and overall portfolio
Proactively identify customers that need follow ups / check-ins to ensure high NPS / CSAT and to prevent churn
Guide customers on how to most effectively use the Otter suite of tools and technology to improve business results
Act as an advocate for our customers to understand their objectives and collaborate with them to build performance success plans
Proactively communicate with clients about product functionality and changes
Answer customers’ incoming questions quickly via phone, email, and chat in a professional and efficient manner
Handle customer ticket escalations and more advanced tickets to maintain SLAs
Collaborate with CSMs to inform prioritization of roadmap initiatives and other opportunities that improve the customer experience

What we’re looking for

Ability to thrive in chaos: handle high-pressure situations, taking responsibility for actions, responds well to constructive feedback, ability to focus on task at hand
Communication: emotionally intelligent, strives to always be helpful, empathetic with customer service ethic
Smart learner: product knowledge, technical expertise, asks good questions, able to multitask
Ownership: passionate about the customer, advanced problem solving, pursues answers on his / her own

Experience

1 - 2 years of experience in a Customer Success (Account Management) role managing a portfolio of accounts
Proven track record of exceeding KPIs
Experience in the restaurant / food industry preferred

Growth Path

Account Management within Enterprise, Growth, or Service teams

Why join us

Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.
Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

What else you need to know

This role is based in our Los Angeles office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.

The base salary range for this role is $65,000 - $75,000 per year.

Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.

Base salary is just one part of your total rewards package. You may also be eligible for equity awards and an annual performance-based bonus.

Benefits Summary (USA Full-Time Exempt Employees):

Medical, dental, and vision insurance (multiple plans, incl. HSA options).
Company-paid life and disability insurance (short- and long-term).
Voluntary insurance: accident, critical illness, hospital indemnity.
Optional supplemental life insurance for self, spouse, and children.
Pet insurance discount.
401(k).
Health Savings Account (HSA)
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Time Off policies:
Discretionary vacation days
8 paid holidays per year
Paid sick time
Paid Bereavement leave
Paid Parental Leave

Benefits are subject to change at the company's discretion. Atoms accepts applications on an ongoing basis.

Ready to join us as we serve those who serve others?

Apply on job-boards.greenhouse.io About employer

More about this job

Skills

Customer experience
Upselling
Communicate with customers
Prioritization
Communication skills
Customer service
Product knowledge
Multitask
Problem solving

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Work requirements

Jobs in the United States