Jobs in the United States

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Added 1 min ago
CH
Behavioral Health Associate
COMPREHENSIVE HEALTHCARE
Kennewick, WA
- $20.24 to $30.36 USD / hour
What are we looking for in a Behavioral Health Associate?
Added 4 mins ago
Engineering Technician II
Terracon
Round Rock, TX
…due to our talented employee-owners exceeding expectations in client service and growing their careers with new and exciting opportunities in the marketplace. Terracon was recognized as the…
Added 5 mins ago
ENVIRONMENTAL SERVICES MANAGER 3RD SHIFT
Compass Group
CINCINNATI, OH
At least 1 year of supervisory experience in support service related field with high customer/client contact.
Added 5 mins ago
CAMPUS EXECUTIVE CHEF-University of Science and Arts of Oklahoma- CHICKASHA, OK
Compass Group
CHICKASHA, OK
Fresh Ideas Management is a dynamic food service management company that believes good food is a powerful thing. Food brings people together and food creates memories.
Added 6 mins ago
BANQUET CATERING CHEF campus events- University of Central Oklahoma- Edmond, OK
Compass Group, North America
Edmond, OK
…will be responsible for the successful operation of the food service for campus events and banquets. You will assist in the supervision, preparation, and cooking of various food items,…
Added 6 mins ago
Senior Project Manager - Professional Services
Rubrik
Oklahoma City, OK
Coach & Mentor: Serve as a mentor to associate and mid-level PMs, providing guidance on client management, conflict resolution, scope control, and career growth.
Added 6 mins ago
AVP, Practice Development Manager Area (Oklahoma, New Mexico, West Texas)
Synchrony
Oklahoma City, OK
Develop long term client relationships with provider offices, assist them to identify and capitalize on growth opportunities while satisfying customer needs and sales requirements of…
Added 6 mins ago
E
Client Engagement Director- Preferred candidates Chicago land area / Midwest
Ensono
Oklahoma City, OK
- $175,000 to $215,000 USD / year
Client Engagement Director- Preferred candidates Chicago land area / MidwestRemote - United StatesJR014403
Added 6 mins ago
Customer Experience Manager- EdTech
Accenture
Oklahoma City, OK
(If Associate Degree, must have minimum 6 years work experience)
Added 7 mins ago
Senior Associate, Azure AI Engineer
PwC
Tulsa, OK · Oklahoma City, OK
What You Must Have
Added 8 mins ago
LC
PT Sales Associate
LOVESAC COMPANY
Portland, OR
- $17.93 to $19.95 USD / hour
Own your customer journey end-to-end, using curiosity and adaptability to uncover needs, deliver exceptional service, and build lasting client relationships.
Added 8 mins ago
Scheduling Assistant
ComForCare Home Care - Oklahoma City
Oklahoma City, OK
The Scheduling Assistant plays a key role in maintaining consistent client care by coordinating caregiver schedules and responding to changing staffing needs. This position requires ongoing…
Added 8 mins ago
ML
Wealth Management Client Associate
Merrill Lynch, Pierce, Fenner & Smith Inc
WA
- $25 to $44 USD / hour
This job is responsible for providing client service support to potentially multiple Financial Advisors (FAs). Key responsibilities include supporting enterprise strategic objectives,…
Added 8 mins ago
Wealth Management Client Associate
Merrill Lynch, Pierce, Fenner & Smith Inc
United States
This job is responsible for providing client service support to potentially multiple Financial Advisors (FAs). Key responsibilities include supporting enterprise strategic objectives,…
Added 8 mins ago
BO
Senior Banker II --- Orange Hills Financial Center
Bank of America, National Association
United States
- $26 to $32.5 USD / hour
…specialists. Key responsibilities include balancing working service requests and other transactional activities such as in-person or inbound call delivery. Job expectations include…
Added 8 mins ago
Registered Wealth Management Client Associate
Merrill Lynch, Pierce, Fenner & Smith Inc
United States
This job is responsible for providing client service support to potentially multiple Financial Advisors (FAs). Key responsibilities include supporting enterprise strategic objectives,…
Added 8 mins ago
Merrill Wealth Management Client Associate – Advisor Development Program: Oklahoma Market
Merrill Lynch, Pierce, Fenner & Smith Inc
United States
The Wealth Management Client Associate – Advisor Development Program (WMCA - ADP) role is an entry role into our Advisor Development Program where the destination role is becoming a…
Added 8 mins ago
Relationship Banker - Coastal Carolinas Market - Myrtle Beach, SC Area
Bank of America, National Association
United States
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life…
Added 8 mins ago
Wealth Management Client Associate
Merrill Lynch, Pierce, Fenner & Smith Inc
United States
This job is responsible for providing client service support to potentially multiple Financial Advisors (FAs). Key responsibilities include supporting enterprise strategic objectives,…
Added 11 mins ago
OS
Sales Associate - Diesel Waikiki
OTB Spa
Honolulu, HI
- $19 to $20 USD / hour
In this Sales Associate role, reporting to the Store Manager, you will be responsible for growing our brand awareness, developing a strong business and leading a team of fashion…
Added 11 mins ago
OS
Sales Associate - Diesel Citadel Outlet
OTB Spa
Commerce, MI
- $18 to $19 USD / hour
In this Sales Associate role, reporting to the Store Manager, you will be responsible for growing our brand awareness, developing a strong business and leading a team of fashion…
Added 11 mins ago
OS
Sales Associate - Diesel Soho Flagship
OTB Spa
NY
- $17.5 to $18.5 USD / hour
In this Sales Associate role, reporting to the Store Manager, you will be responsible for growing our brand awareness, developing a strong business and leading a team of fashion…
Added 12 mins ago
M
Outbound Lead Generation - $22.50 + bonus - Onsite Training - Alpharetta, GA
MarketSource
Alpharetta, GA
- $22.5 USD / hour
Maintain an in-depth knowledge of assigned client's products and service, as well as policies and procedures regarding customer calls
Added 12 mins ago
Massage Therapist
Troon
Bradenton, FL
Current state massage therapist license and other applicable certifications; CPR and First Aid certification required
Added 13 mins ago
TF
Resident Advocate - M-F 11p-7a (53298)
The Family Place
Dallas, TX
- $16.35 to $24.52 USD / hour
Collaborate with Case Managers, supervisor, and designated staff on service updates or client needs through documentation, email, and verbal communication.

Otter

Customer Success Associate

Los Angeles, CA, United States

$65,000 to $75,000 USD / year

Apply on job-boards.greenhouse.io About employer

Applications open in a new tab.

Job details

Pay: $65,000 to $75,000 USD / year
Experience: 1 - 2 years of experience in a Customer Success (Account Management) role managing a portfolio of accounts
Posting language: English
Posted: Nov 11, 2026

Original job description

Who we are

In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.

What you’ll do

Oversee a portfolio of ~1,000 SMB, and some mid-market restaurant locations, with the goal of providing an industry-leading customer experience
Support CSMs to ensure account upselling and cross-selling targets are achieved within your team and overall portfolio
Proactively identify customers that need follow ups / check-ins to ensure high NPS / CSAT and to prevent churn
Guide customers on how to most effectively use the Otter suite of tools and technology to improve business results
Act as an advocate for our customers to understand their objectives and collaborate with them to build performance success plans
Proactively communicate with clients about product functionality and changes
Answer customers’ incoming questions quickly via phone, email, and chat in a professional and efficient manner
Handle customer ticket escalations and more advanced tickets to maintain SLAs
Collaborate with CSMs to inform prioritization of roadmap initiatives and other opportunities that improve the customer experience

What we’re looking for

Ability to thrive in chaos: handle high-pressure situations, taking responsibility for actions, responds well to constructive feedback, ability to focus on task at hand
Communication: emotionally intelligent, strives to always be helpful, empathetic with customer service ethic
Smart learner: product knowledge, technical expertise, asks good questions, able to multitask
Ownership: passionate about the customer, advanced problem solving, pursues answers on his / her own

Experience

1 - 2 years of experience in a Customer Success (Account Management) role managing a portfolio of accounts
Proven track record of exceeding KPIs
Experience in the restaurant / food industry preferred

Growth Path

Account Management within Enterprise, Growth, or Service teams

Why join us

Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.
Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

What else you need to know

This role is based in our Los Angeles office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.

The base salary range for this role is $65,000 - $75,000 per year.

Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.

Base salary is just one part of your total rewards package. You may also be eligible for equity awards and an annual performance-based bonus.

Benefits Summary (USA Full-Time Exempt Employees):

Medical, dental, and vision insurance (multiple plans, incl. HSA options).
Company-paid life and disability insurance (short- and long-term).
Voluntary insurance: accident, critical illness, hospital indemnity.
Optional supplemental life insurance for self, spouse, and children.
Pet insurance discount.
401(k).
Health Savings Account (HSA)
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Time Off policies:
Discretionary vacation days
8 paid holidays per year
Paid sick time
Paid Bereavement leave
Paid Parental Leave

Benefits are subject to change at the company's discretion. Atoms accepts applications on an ongoing basis.

Ready to join us as we serve those who serve others?

Apply on job-boards.greenhouse.io About employer

More about this job

Skills

Customer experience
Upselling
Communicate with customers
Prioritization
Communication skills
Customer service
Product knowledge
Multitask
Problem solving

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Work requirements

Jobs in the United States