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OTB Spa

Senior Client Advisor

NY, United States

$24 to $25 USD / hour

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Job details

Pay: $24 to $25 USD / hour
Apply by: Jan 1, 2027
Experience: 5+ years of experience in luxury retail or high-touch client-facing roles.
Posting language: English
Posted: Nov 6, 2026

Original job description

Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance.

In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.

Position Overview

The Senior Client Advisor is a top-performing sales professional and role model within the boutique, consistently leading by example in sales performance, clienteling excellence, and KPI achievement. This individual serves as a key ambassador of the brand, delivering an elevated client experience while supporting team development and driving commercial success.

Reports To: Store Manager / Assistant Store Manager

Key Responsibilities

Sales Leadership & Performance

Consistently exceed individual sales targets and outperform peers across all key performance indicators (KPIs), including conversion, UPT, ATV, and client retention.
Lead by example on the sales floor, demonstrating best-in-class selling techniques and luxury service standards.
Drive business through proactive client outreach, appointment selling, and personalized styling.
Identify opportunities to maximize sales and elevate overall store performance.

Clienteling & Relationship Management

Build, manage, and grow a high-value client book with a focus on long-term relationships.
Develop and execute strategic clienteling actions to increase frequency, spend, and loyalty.
Elevate clients into VIC (Very Important Client) status through personalized engagement and exceptional service.
Maintain consistent follow-up and communication to drive retention and repeat business.

Cross-Selling & Commercial Excellence

Demonstrate strong product knowledge across all categories and consistently drive cross-selling and up-selling.
Partner with leadership to identify opportunities to increase category penetration and overall basket size.
Act as a reference point for peers on effective selling strategies and client engagement techniques.

Team Leadership & Development

Act as a mentor and coach to Client Advisors, sharing best practices in selling, clienteling, and service.
Support onboarding and training of new team members, particularly in:
Cross-selling techniques
Building and maintaining a client book
Client retention strategies
Developing clients into VICs
Foster a collaborative and high-performance team environment.

Additional Responsibilities / Division of Responsibilities (DOR)

May be assigned specific Division of Responsibilities (DOR) to support boutique operations and team development (e.g., clienteling champion, product category expert, training lead).
Take ownership of training initiatives and ongoing coaching within assigned DOR.
Support management with reporting, insights, and action plans to drive business growth.
Assist with in-store events, activations, and VIP experiences.

Key Qualifications & Skills:

5+ years of experience in luxury retail or high-touch client-facing roles.
Proven track record of exceeding sales targets and KPIs.
Strong client book with demonstrated ability to build and retain relationships.
Exceptional communication, interpersonal, and styling skills.
Leadership mindset with the ability to influence and develop others.
Results-driven with a strong commercial mindset
Client-centric and relationship-focused
Flexible availability, including weekends, holidays, and early/late shifts as needed.
Influential leader and team player
Strong business acumen and adaptability
Passion for luxury, fashion, and elevated service

Hourly Range: $24-$25 per hour

#MM

Applicants must be legally authorized to work in the United States at the time of application and be able to provide proof of employment eligibility upon request. Employment is contingent upon the successful verification of this authorization in compliance with federal immigration laws.

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More about this job

Skills

Team building
Sales targets
Sales
Communication skills
Upselling
Product knowledge
Team leadership
Coaching
Reporting
Leadership
Adaptability
Regulatory compliance

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