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2ND SHIFT INSPECTION LEAD
SMALLEY STEEL RING COMPANY
Lake Zurich, IL
- $23.1 to $26.4 USD / hour
…improvement, and unwavering dedication to providing excellent service to our valued…
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Software DevOps Cloud Engineer - Data and Automation
PNC
Pittsburgh, PA · Farmers Branch, TX · Strongsville, OH
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
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Assistant Manager I
Family Dollar
Gordonsville, VA
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
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Assistant Manager II
Family Dollar
North Charleston, SC
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
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Assistant Manager II
Family Dollar
Augusta, GA
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Assistant Manager I
Family Dollar
Chicago, IL
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Family Dollar
Dolton, IL
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Family Dollar
Hillside, IL
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Family Dollar
Rockford, IL
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Assistant Manager II
Family Dollar
East Saint Louis, IL
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
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Talladega, AL
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Part Sales Manager – Part Time
AutoZone
Noblesville, IN
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Part Sales Manager – Full Time
AutoZone
Talladega, AL
- Full-time
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to…
Added 1 min ago
A
Part Sales Manager – Full Time
AutoZone
Noblesville, IN
- Full-time
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to…
Added 1 min ago
Assistant Store Manager
AutoZone
Noblesville, IN
As an Assistant Store Manager at AutoZone, you’ll support daily store operations, energize team performance, and drive sales in a fast-paced retail environment. With strong leadership,…

Otava

Sr. Director, PMO & Program Implementation

Denver, CO, United States
Ann Arbor, MI, United States
Indianapolis, IN, United States
Austin, TX, United States

$150,000 to $170,000 USD / year

Apply on recruiting.ultipro.com About employer

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Job details

Pay: $150,000 to $170,000 USD / year
Posting language: English
Posted: Nov 12, 2026

Original job description

OTAVA is seeking an experienced and results-driven Director/Sr. Director, Project Management Office (PMO) & Program Implementation to lead and develop a centralized project management function across the organization.

Reporting to the Vice President of Engineering, this leader will oversee Project Managers responsible for delivering customer deployments, infrastructure and technology implementations, operational improvements, and strategic initiatives.

The role will establish consistent project management practices, strengthen cross-functional coordination, drive accountability, and ensure projects are delivered on time, within scope, and within budget.

The ideal candidate is a hands-on leader with strong project management expertise, excellent communication and problem-solving skills, and the ability to operate effectively in a fast-paced managed services and cloud infrastructure environment.

Responsibilities

PMO Leadership & Team Management

Lead, mentor, develop, and evaluate a team of Project Managers, establishing clear performance objectives and accountability standards.
Establish and manage a centralized PMO supporting initiatives across departments, beyond the Deployment organization.
Allocate projects based on business priorities, complexity, resource availability, and team capacity.
Conduct regular project reviews, team meetings, and performance evaluations.
Identify opportunities to improve project management capabilities, processes, and team effectiveness.
Develop a scalable PMO structure to support organizational growth and evolving business needs.

Enterprise-Wide Project Management

Oversee the planning, execution, monitoring, and successful completion of projects across OTAVA’s business units.
Manage a broad portfolio of initiatives, including:
Customer onboarding, implementations, migrations, and deployments.
Data center and infrastructure upgrades, expansions, and migrations.
Cloud platform and managed services initiatives.
Internal technology and systems implementations.
Product and service launches requiring cross-functional coordination.
Operational efficiency and process improvement initiatives.
Strategic business initiatives assigned by executive leadership.
Ensure projects have clearly defined objectives, scope, milestones, deliverables, ownership, and success criteria.
Monitor project schedules, dependencies, resource requirements, and delivery risks.
Facilitate cross-functional collaboration and provide direct oversight for complex or high-priority initiatives.

Project Governance, Processes & Standards

Develop, implement, and maintain standardized project management methodologies, processes, templates, and reporting practices.
Establish consistent project initiation, planning, execution, monitoring, and closure procedures.
Define project documentation requirements, communication plans, risk registers, and escalation processes.
Implement project intake and prioritization processes to evaluate new requests and determine appropriate PMO involvement.
Establish governance practices that promote accountability, transparency, and predictable project delivery.
Identify and implement tools and technologies that improve project tracking, collaboration, and reporting.
Capture lessons learned and continuously improve project management processes.

Cross-Functional Coordination & Stakeholder Management

Serve as a central coordination point between Operations, Deployment, Engineering, Infrastructure, Product, Sales, Customer Success, and other departments.
Partner with departmental leaders to align project requirements, priorities, timelines, and resource dependencies.
Facilitate effective communication between internal stakeholders, external vendors, partners, and customers.
Ensure clear ownership of project tasks and deliverables across participating departments.
Proactively identify scheduling conflicts, resource constraints, and organizational dependencies that may impact project delivery.
Escalate project risks, delays, and unresolved issues to the appropriate leadership teams.
Build strong cross-functional relationships to promote collaboration and alignment.

Project Performance, Reporting & Accountability

Establish and maintain key performance indicators (KPIs) to measure project delivery effectiveness and PMO performance.
Develop and maintain a centralized portfolio view of active projects, including schedules, milestones, risks, and overall status.
Provide regular project portfolio updates to Operations and executive leadership.
Monitor project delivery against established timelines, budgets, and success criteria.
Identify recurring project delays, operational bottlenecks, and opportunities for improvement.
Ensure stakeholders receive timely, accurate, and actionable project updates.
Drive accountability for project commitments and ensure early identification and escalation of risks.

Continuous Improvement & Operational Excellence

Identify opportunities to improve project delivery efficiency, reduce delays, and enhance the customer experience.
Collaborate with Operations leadership to streamline cross-functional workflows and eliminate unnecessary complexity.
Analyze completed projects to identify trends, root causes of delays, and opportunities for process optimization.
Support the implementation of automation and project management technologies to improve efficiency and visibility.
Promote a culture of proactive planning, clear communication, accountability, and continuous improvement.

Experience

Required Experience

5+ years of progressive project management experience, preferably within IT infrastructure, cloud services, managed services, or technology organizations.
2+ years of experience leading Project Managers, project teams, or cross-functional initiatives.
Demonstrated experience managing multiple concurrent projects with competing priorities and complex dependencies.
Experience establishing or improving project management processes, governance, and reporting.
Experience managing cross-functional projects involving multiple departments and stakeholders.
Experience presenting project updates, risks, and recommendations to senior leadership.

Preferred Experience

Experience building, managing, or expanding a centralized Project Management Office.
Experience working within a Managed Service Provider (MSP), Cloud Service Provider (CSP), data center, or IT infrastructure organization.
Familiarity with cloud infrastructure, virtualization, networking, disaster recovery, and managed services.
Experience managing customer-facing technical implementations and infrastructure migrations.
Experience with project portfolio management, resource planning, and capacity management.
Familiarity with ITIL practices and IT service management processes.
Experience supporting organizational change management and operational transformation initiatives.

Knowledge, Skills, and Abilities

Strong understanding of project management methodologies, including Agile, Waterfall, and hybrid approaches.
Ability to develop and implement project governance frameworks, processes, and reporting standards.
Strong organizational, analytical, problem-solving, and decision-making skills.
Excellent written and verbal communication skills, including executive-level reporting and presentations.
Ability to influence and coordinate teams across departments without direct reporting authority.
Strong stakeholder management, negotiation, and conflict-resolution skills.
Ability to manage competing priorities, complex dependencies, and changing business requirements.
Proficiency with project management, portfolio management, and collaboration tools.
Strong leadership skills with the ability to develop high-performing teams and drive accountability.

Education

Bachelor’s degree in Business Administration, Information Technology, Project Management, or a related field, or equivalent professional experience.

Certifications

Project Management Professional (PMP) certification or equivalent preferred.

Key Performance Indicators (KPIs)

Success in this role will be measured through project delivery performance, operational efficiency, stakeholder satisfaction, and PMO effectiveness.

Project Delivery

Percentage of projects completed on time.
Percentage of projects completed within approved scope and budget.
Adherence to established project milestones and delivery commitments.
Average project delay and time required to resolve critical blockers.

Operational Efficiency

Project Manager capacity and resource utilization.
Reduction in project delays caused by coordination or communication gaps.
Consistency of project documentation and process adherence.
Effectiveness of project intake, prioritization, and resource allocation.

Stakeholder & Customer Satisfaction

Internal stakeholder satisfaction with PMO support.
Customer satisfaction with project communication and delivery coordination.
Timeliness and effectiveness of project escalations and issue resolution.

PMO Development

Adoption of standardized project management processes.
Accuracy and timeliness of project reporting.
Continuous improvement in project delivery performance.
Development, engagement, and performance of the Project Management team.

Success in the First 12 Months

The successful candidate will be expected to:

Establish a centralized PMO function: Transition Project Managers into a dedicated team with clearly defined responsibilities, reporting relationships, and operating procedures.
Implement consistent project management standards: Establish repeatable processes, templates, communication expectations, and reporting practices.
Improve project visibility: Provide executive leadership with a consolidated view of active projects, priorities, milestones, risks, and resource requirements.
Expand PMO support across OTAVA: Extend project management capabilities beyond customer deployments to support operational, technical, and strategic initiatives.
Improve project delivery performance: Demonstrate measurable improvements in project predictability, cross-functional coordination, accountability, and stakeholder satisfaction.
Develop a scalable PMO organization: Establish the processes, capabilities, and team structure necessary to support future organizational growth.

What We Offer

Competitive base salary ($150,000–$170,000 annually), with a target annual bonus of 10%, depending on experience and qualifications.

Our benefits include a 401(k) match, health insurance, generous paid time off, paid volunteer time off, and the opportunity to work with world-class colleagues who are just as dedicated and passionate about what they do as you are.

What About OTAVA?

At OTAVA, we are people empowering people to enable growth. We are excited for you to join us!

As a global leader in secure, compliant, enterprise-class cloud hosting, we deliver a full range of solutions from colocation to private and hybrid cloud computing.

We’re creative thinkers who love to serve others, automate where possible, and change when required. Above all, we love to help our clients. We aim for superior client service in everything we do and strive to get even better.

Sound like you? Come join us!

Apply on recruiting.ultipro.com About employer

More about this job

Skills

Project management
Process improvement
Reporting
Documentation
Communication skills
Prioritization
Stakeholder management
Sales
Scheduling
Leadership
Customer experience
Implement ICT recovery system
Portfolio management in textile manufacturing
ITIL
IT service management
Change management
Agile
Problem solving
Decision making
Presentation skills
Negotiation
Conflict resolution
Collaboration
Computer technology
PMP
Customer service

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Work requirements

Jobs in the United States