Lead General Adjuster

Optimal Solutions & Technologies (OST, Inc.) is focused on excellence. We specialize in providing Management Consulting, Information Technology, and Research Development and Engineering services.

The fundamental distinction of the OST team is its business knowledge in both the public and private sectors. We serve the aerospace & transportation, association & nonprofit, defense, education, energy, financial, healthcare, and technology & telecommunications industries. OST is successful because we listen to our clients, we learn from our clients, and we know our clients.

Lead General Adjuster

Description of specific duties in a typical workday for this position:

• The Lead General Adjuster will lead a team of NFIP General Adjusters and claims subject matter experts supporting operational and technical claims activities for FEMA’s National Flood Insurance Program. Key responsibilities include:
• Support FEMA operations through expert NFIP claims adjusting guidance.
• Manage the General Adjuster roster and assign work.
• Perform or oversee adjusting services, technical reviews, and reinspections for residential, mobile home, commercial, condominium, and RCBAP claims.
• Apply all relevant NFIP and FEMA forms, policies, rules, and principles to evaluate claims.
• Lead quality reviews for reinspections and special claims projects.
• Review work products for technical accuracy, completeness, consistency, policy support.
• Collaborate with FEMA, insurance companies, and external stakeholders to complete assignments.
• Provide verbal and written NFIP adjusting subject matter expertise.
• Identify recurring trends and recommend additional reviews, training, or corrective actions.
• Coach, train, mentor, and motivate General Adjusters and other Claims Team members.
• Prepare reports covering assignments, technical findings, operational activities, trends, and corrective actions.
• Support approved Flood Disaster Response activities.
• Represent OST in NFIP discussions and deliverables involving claims adjusting matters.

Requirements (Years of Experience, Education, Certifications):

• Candidates must meet or exceed each of the following minimum qualifications:
• Minimum of five years of experience providing general adjusting and estimating services for residential and mobile home flood claims.
• Minimum of five years of experience providing general adjusting and estimating services for commercial and condominium flood claims.
• 2 years flood adjuster examining experience (preferred)
• Current NFIP Adjuster registration with an active Flood Control Number and authorization in all NFIP registration categories.
• Direct NFIP claims experience handling all Standard Flood Insurance Policy forms.
• Expert knowledge of the NFIP Claims Manual, ICC, mitigation, NFIP underwriting rules, commercial claims, condominium claims, and RCBAP requirements.
• Exceptional customer relationship management and stakeholder-engagement skills.
• Excellent verbal, written, technical-writing, and presentation skills.
• Proficiency with computer systems and Microsoft Office, especially Excel, Word, SharePoint, and PowerPoint.
• Strong leadership, organization, quality-control, and workload-management skills.
• United States citizenship and the ability to complete required EOD and Public Trust High suitability requirements.

Nice to Have:

• ANFI, AIC, or another relevant insurance designation.
• Property and casualty insurance experience beyond NFIP flood claims.
• Previous experience leading, coaching, or mentoring claims professionals.

This is a full-time position paying a base salary, full benefits, and has possible bonus potential based on merit and performance. To be considered for this position, please apply online with a resume.

OST is an equal opportunity employer. Applicants are considered for positions without regard to race, religion, gender, native origin, age, disability, or any other category protected by applicable federal, state, or local laws.