OSG is a global provider of leading customer engagement and payment solutions. We help clients integrate critical customer interactions to optimize working capital and drive profitable business growth. Our solutions connect the entire customer experience by aligning transactional, payment, and marketing touchpoints for simplified operations and smarter engagement. Powered by innovative technology and data-driven insights, we build tailored, digital-first strategies for a range of industries. Our clients benefit from a partnership that values simplicity, security, and connectivity, for today and for tomorrow's innovation. We are looking for a Direct Mail Lead to direct day-to-day work on the floor of our insert operations. Reporting to the Direct Mail Production Manager, you will guide the direct mail team, keep jobs moving on schedule, and make sure every piece meets quality standards and client specifications. This is a hands-on role: you will lead the team and work alongside them. Job Details
- Team direction: Lead, train, and coordinate direct mail team members during the shift.
- Work assignments: Assign and monitor daily tasks and job priorities so production goals and mail dates are met.
- Hands-on production: Run inserting equipment and perform direct mail tasks as needed.
- Quality checks: Follow quality assurance procedures and verify that work meets company standards and client specifications.
- Equipment support: Monitor equipment performance, handle basic troubleshooting, and report maintenance or repair needs.
- Issue escalation: Resolve minor production issues quickly to limit downtime, and escalate larger problems to the Direct Mail Production Manager.
- Safety: Keep a safe, clean, and organized work area in compliance with company safety policies.
- Shift reporting: Track and report production metrics such as throughput and rework, and communicate shift status and needs to the manager.
- Process ideas: Suggest improvements to workflow and efficiency based on what you see on the floor.
- Training and feedback: Support team development through on-the-job training and feedback, and promote a positive, team-focused environment.
Required Qualifications
- High school diploma or equivalent.
- 2+ years of experience in a print, mail, or manufacturing production environment.
- Working knowledge of inserting equipment and direct mail processes.
- Strong attention to detail and commitment to quality.
- Clear communication and organizational skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Ability to lift up to 40 lbs. and stand for extended periods.
- Flexibility to work overtime, weekends, holidays, as required.
- Ability to work onsite at the Carol Stream, IL facility.
Preferred Qualifications
- Previous lead, team coordinator, or supervisory experience.
- Print and mail industry experience.
- Familiarity with USPS mailing regulations.
- Experience with production tracking software and Microsoft Office.
Location & Hours:
This is an onsite position based at OSG's Carol Stream, IL facility. 2nd Shift Regular Hours: Mon - Fri 2:00PM - 10:30PM 2nd Shift Peak Time Hours: Mon - Fri 2:00PM - 1:00AM
Benefits
- Paid time off (PTO)
- Medical, dental, and vision plans
- Employee assistance program
- Life insurance and long-term disability (LTD) plans
- Supplemental life insurance
- Voluntary accident and critical illness insurance
- Flexible Spending Account
- 401(k) plan
OSG offers equal employment opportunity and will not discriminate on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.
