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CDBG Technical Assistance Coordinator
State of Missouri
Jefferson City, MO
- $42,000 to $54,000 USD / year
…yearly basis. This includes working with CDBG Officers and Program Manager to identify required and optional training programs by role or…
Added 1 min ago
Production Manager
IMS Technology Services LLC
Knoxville, TN
IMS, together with Streamline Productions, produce and manage project scopes for corporate meetings and large-scale events, product and market launches, press events, hospitality events,…
Added 1 min ago
Manager, Studio Security
Hackman Capital
Los Angeles, CA
Hackman Capital Partners (HCP) is seeking an experienced and highly motivated Manager, Studio Security to oversee day-to-day security operations at an assigned studio facility in the Los…
Added 1 min ago
Systems Project Manager, Tolling & Contact Center Operations
Maximus
Jefferson City, MO
Maximus is currently hiring for a Systems Project Manager to lead our NYS Thruway team.
Added 1 min ago
Sr. Implementation Project Manager, Tolling & Contact Center Operations
Maximus
Jefferson City, MO
Maximus is currently hiring for a Sr. Implementation Project Manager to support our NYS Thruway team.
Added 2 mins ago
Project Engineering Manager - Industrial Water Job Details | Black & Veatch Family of Companies
Black & Veatch
Kansas City, MO
Project Engineering Manager - Industrial Water
Added 2 mins ago
Project Manager - Gas & Heavy Industrial Generation Consulting (Kansas City)
Burns & McDonnell
Kansas City, MO
Burns & McDonnell's Power global practice is seeking a well-rounded and driven Project Manager to lead Owner's Engineering (OE) assignments for gas-fired power generation and related heavy…
Added 2 mins ago
Manager CPE Channel Analytics
Amgen USA Inc.
Remote, United States
As a key member of the Channel Analytics and Operations team within US Value & Access (USV&A), the Channel Analytics Manager validates and analyzes wholesaler inventory and sales data,…
Added 2 mins ago
Program Manager 2 (Infrastructure)
Edgewater Technical Associates
Los Alamos, NM
Edgewater Technical Associates is seeking qualified candidates for a Program Manager 2 (Infrastructure) opportunity in Los Alamos, NM, to support the Los Alamos National Laboratory.
Added 3 mins ago
Boat Building Teacher
TSNE - Third Sector New England
Boston, MA
The teacher position is a full-time position for the 2026-27 school year that reports to CBBs Project Director. The position focuses on three areas:
Added 3 mins ago
Treasury Manager - Hybrid Schedule - Deerfield, IL
Shoptikal, LLC
Deerfield, IL
Fielmann USA is seeking a full-time Treasury Manager to join our team! This full-time position offers a hybrid work schedule (3 days onsite, with 2 days optional to work remote) and is…
Added 3 mins ago
Treasury Manager - Hybrid Schedule - Green Bay, WI
Shoptikal, LLC
Deerfield, IL
Fielmann USA is seeking a full-time Treasury Manager to join our team! This full-time position offers a hybrid work schedule (3 days onsite, with 2 days optional to work remote) and is…
Added 4 mins ago
Business Transformation Manager
ADP
Alpharetta, GA · Parsippany, NJ · Tempe, AZ
ADP is hiring a Business Transformation Manager for Lyric focused on the continuous improvement arm of our company, creating increasing value for our Shareholders, Clients and Associates by…
Added 4 mins ago
Supervisor Residential Operations (Home Manager)
AbleLight
St. Peters, MO · St. Louis, MO
…full potential. The Supervisor of Residential Operations (Home Manager) will model person-centered practices and ensure dignity and respect for all individuals with intellectual and…
Added 5 mins ago
T&D Projects Manager (Kansas City)
Burns & McDonnell
Kansas City, MO
+ Bachelor's degree in engineering, business, or a related degree from an accredited program and 7 years of relevant consulting experience, preferably in the transmission and distribution…
Added 5 mins ago
Nuclear NEPA Permitting Project Manager
Burns & McDonnell
Kansas City, MO
Description Burns & McDonnell is seeking a Nuclear NEPA Permitting Project Manager within our Environmental Services Global Practice. This position supports the planning, development,…
Added 5 mins ago
Cyber Security & Risk Strategy Consultant
Deloitte
Kansas City, MO
+ Experience in one or more of the following: cyber risk or maturity assessments, operating model design, or program/project management for cyber or technology initiatives
Added 5 mins ago
Cyber Security & Risk Strategy Manager
Deloitte
Kansas City, MO
As a Manager, Strategy, Growth & Transformation, you will help clients address complex business challenges by shaping strategy, leading transformation initiatives, and driving execution…
Added 5 mins ago
Cyber Security & Risk Strategy Manager
Deloitte
Saint Louis, MO
As a Manager, Strategy, Growth & Transformation, you will help clients address complex business challenges by shaping strategy, leading transformation initiatives, and driving execution…
Added 5 mins ago
Cyber Security & Risk Strategy Consultant
Deloitte
Saint Louis, MO
+ Experience in one or more of the following: cyber risk or maturity assessments, operating model design, or program/project management for cyber or technology initiatives
Added 5 mins ago
Cyber Security & Risk Strategy Senior Consultant
Deloitte
Kansas City, MO
+ Experience in one or more of the following: cyber risk or maturity assessments, operating model design, or program/project management for cyber or technology initiatives
Added 5 mins ago
Cyber Security & Risk Strategy Senior Consultant
Deloitte
Saint Louis, MO
+ Experience in one or more of the following: cyber risk or maturity assessments, operating model design, or program/project management for cyber or technology initiatives
Added 6 mins ago
Safety Manager - Water Conveyance & Distribution
Safework Inc
San Diego, CA
Safework specializes in providing all aspects of construction management, project management, safety management and construction inspection. From the beginning of a project to the very end…
Added 6 mins ago
Manager Procurement
Abbott Laboratories
Alameda, CA
Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit.
Added 6 mins ago
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Sr Architect Specification Manager
Locinox
Vernon Hills, IL
- $100,000 to $125,000 USD / year
Working knowledge of Microsoft 365 CE, or similar CRM program and project-tracking tools.

OSG

Client Experience, Implementation Project Mgr

Carol Stream, IL, United States

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Job details

Experience: 2+ years of client-facing project management, implementation, or business analysis experience handling print/mail or data-related projects.
Posting language: English
Posted: Nov 2, 2026

Original job description

OSG is a global provider of leading customer engagement and payment solutions. We help clients integrate critical customer interactions to optimize working capital and drive profitable business growth. Our solutions connect the entire customer experience by aligning transactional, payment, and marketing touchpoints for simplified operations and smarter engagement. Powered by innovative technology and data-driven insights, we build tailored, digital-first strategies for a range of industries. Our clients benefit from a partnership that values simplicity, security, and connectivity, for today and for tomorrow’s innovation. We are looking for a talented Client Experience - Implementation Project Manager to help support our growth and expansion of services. You will lead the client’s project team to implement effective print, mail, and electronic communications for their end users. The role blends project management with business analysis. You will own implementations from sales handoff to production, and you will gather, analyze, and document requirements that development and composition teams build from. The work is technical in nature and involves close collaboration with development to onboard client-specific projects across the company. Job Details

Client onboarding: Lead onboarding for new clients, ensuring a smooth transition from sales to implementation.
Project management: Manage new client implementations, new products for existing clients as well as oversee change management requests from an existing client base.
Project planning: Design projects and build detailed plans with timelines, milestones, resources, and deliverables.
Requirements gathering: Lead discovery sessions and stakeholder interviews to collect clients’ business requirements.
Requirements translation: Turn client needs into clear functional and technical requirements, user stories, and acceptance criteria for development and composition teams.
Data analysis and mapping: Analyze client data files (XML, EDI, delimited, and fixed-width), build data maps, and define business rules and field-level logic.
Solution customization: Work with clients to understand their specific needs and tailor solutions to their unique business requirements.
Process analysis: Document current-state and future-state workflows, identify gaps, and recommend process improvements.
Prioritization and scope: Help stakeholders prioritize requirements, manage scope, and assess the impact of change requests.
Client communication: Serve as the primary point of contact during implementation, providing regular updates and addressing concerns or questions.
Status and risk: Communicate progress, highlight risks and options, manage expectations, and propose creative solutions.
Project coordination: Collaborate with internal teams so every part of the client’s solution is properly configured and delivered.
Testing and validation: Coordinate all aspects of testing (functional, performance, QA, and UAT), trace requirements through build, and validate output against requirements.
Documentation: Create and maintain business requirements documents, specifications, process workflows, project plans, and meeting notes.
Reporting and insight: Provide clear, actionable reporting and metrics, and use production results to identify trends, issues, and improvement opportunities.
Training and demos: Conduct client training and product demos to support adoption.

Required Qualifications

2+ years of client-facing project management, implementation, or business analysis experience handling print/mail or data-related projects.
Experience developing, facilitating, and leading project plans in a B2B setting.
Strong data mapping skills and experience writing business and technical requirements.
Experience with project management software such as Azure DevOps, Smartsheet, or MS Project.
Proficiency in MS Office Suite, especially Word and Excel (including working with large data sets).
Excellent written and verbal communication, with the ability to explain technical topics to non-technical audiences.
Strong interpersonal skills and the ability to build and maintain relationships.
Demonstrated organizational and time management skills, with the ability to keep work moving and on track.
Ability to work onsite at the Carol Stream, IL facility.

Preferred Qualifications

Bachelor’s degree in Business, Information Systems, Project Management, Communications, or a related field.
Knowledge of XML (a significant plus) and experience with electronic data interchange (EDI).
Print/mail industry experience.
Financial institution, credit union or healthcare client experience.
Experience with agile methodologies.
Familiarity with process modeling (such as workflow diagrams or Visio) and basic SQL or data query tools.
Customer-service orientation and the ability to learn processes quickly.

Location

This is an onsite position based at OSG’s Carol Stream, IL facility. Remote and hybrid arrangements are not available during the first year. After successful completion of the 1-year probationary period, one remote day per week may be possible. Candidates must be local to the Carol Stream area or able to commute daily; relocation assistance is not offered.

Benefits

Paid time off (PTO)
Medical, dental, and vision plans
Employee assistance program
Life insurance and long-term disability (LTD) plans
Supplemental life insurance
Voluntary accident and critical illness insurance
Flexible Spending Account
401(k) plan

OSG offers equal employment opportunity and will not discriminate on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

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