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Customer Success Manager, Tier 3
Eltropy Inc.
Portland, OR
Eltropy is seeking a proactive and results-driven Customer Success Manager (CSM) to manage a portfolio of high-growth potential credit unions and community banks.
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Project Engineer
Actalent
Hermiston, OR
Job Title: Project EngineerJob DescriptionThe Project Engineer supports the Project Manager in planning and executing construction projects from preconstruction through close-out. This role…
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Project Manager - Environmental Engineering
Burns & McDonnell
Kansas City, MO
Burns & McDonnell is looking for a Project Manager in the Environmental Services Global Practice to support the Environmental Engineering team located primarily in Kansas City, Omaha, and…
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Cyber - Enterprise Security Architect - Senior Manager - Consulting
EY
Jefferson City, MO
…years and touch every corner of the enterprise. As a Senior Manager within EY's Cyber practice focused on Enterprise Security Architecture, you will lead strategic client engagements,…
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Cyber - Enterprise Security Architect - Senior Manager - Consulting
EY
Kansas City, MO
…years and touch every corner of the enterprise. As a Senior Manager within EY's Cyber practice focused on Enterprise Security Architecture, you will lead strategic client engagements,…
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Cyber - Enterprise Security Architect - Manager - Consulting
EY
Kansas City, MO
…connected, and how threats are detected and contained. As a Manager within EY's Cyber practice focused on Enterprise Security Architecture, you will lead client engagements spanning…
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Cyber - Enterprise Security Architect - Senior Manager - Consulting
EY
Saint Louis, MO
…years and touch every corner of the enterprise. As a Senior Manager within EY's Cyber practice focused on Enterprise Security Architecture, you will lead strategic client engagements,…
Added just now
Cyber - Enterprise Security Architect - Manager - Consulting
EY
Saint Louis, MO
…connected, and how threats are detected and contained. As a Manager within EY's Cyber practice focused on Enterprise Security Architecture, you will lead client engagements spanning…
Added just now
Cyber - Enterprise Security Architect - Manager - Consulting
EY
Jefferson City, MO
…connected, and how threats are detected and contained. As a Manager within EY's Cyber practice focused on Enterprise Security Architecture, you will lead client engagements spanning…
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Accounting Manager - Enterprise SOX Optimization and Automation (Senior Advisor)
The Cigna Group
Saint Louis, MO
The Cigna Group is seeking an Accounting Manager (Senior Advisor), Enterprise SOX Optimization and Automation , to support Enterprise SOX modernization and help advance a more…
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Warehouse Supervisor
Sygma Carolina (The Sygma Network, Inc)
United States
Communicate and reinforce policies and procedures (Coaching Maximizing Performance Program, Preferred Work Methods, and Best Business Practices) to ensure colleagues are trained in safety,…
Added 1 min ago
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MEP Cost Manager and Estimator
AECOM
Boston, MA
- $96,000 to $150,000 USD / year
AECOM is seeking an MEP Cost Manager and Estimator, the candidate will play a critical role across multiple projects simultaneously, supporting teams through all phases of the project…
Added 2 mins ago
IT Project Manager
System One
McLean, VA
…Government. We are seeking a motivated, detail-oriented Project Manager to support a high-visibility program and play a key role in driving successful execution, financial performance, and…
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QA/QC Project Engineer
System One
Quanah, TX
- $40 USD / hour
…coordination role responsible for administering the project’s QA/QC program, including inspection documentation, testing records, deficiency tracking, and electronic quality management…
Added 2 mins ago
SO
CDBG Technical Assistance Coordinator
State of Missouri
Jefferson City, MO
- $42,000 to $54,000 USD / year
This position will facilitate and track training and technical assistance efforts for internal staff and external stakeholders in order to attain a high level of competency in state policy…
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Diesel Technician/Mechanic II
Penske
Hayward, CA
- $40.13 to $43.13 USD / hour
…your skills from learn from other experienced techs and your…
Added 3 mins ago
Production Manager
IMS Technology Services LLC
Knoxville, TN
…an old fashioned "can-do" attitude. Our creative design and technical teams always seek to go above and beyond our clients expectations. We are all about relationships, team building,…
Added 3 mins ago
Training Manager
Stockbridge-Munsee Community
Bowler, WI
…programs for all employees at Stockbridge-Munsee. The Training Manager will be accountable for: (1) creating employee development programs that support the Tribal organizational objectives;…
Added 4 mins ago
Project Engineering Manager - Industrial Water Job Details | Black & Veatch Family of Companies
Black & Veatch
Kansas City, MO
Project Engineering Manager - Industrial Water
Added 4 mins ago
Project Manager - Gas & Heavy Industrial Generation Consulting (Kansas City)
Burns & McDonnell
Kansas City, MO
Burns & McDonnell's Power global practice is seeking a well-rounded and driven Project Manager to lead Owner's Engineering (OE) assignments for gas-fired power generation and related heavy…
Added 4 mins ago
Program Manager 2 (Infrastructure)
Edgewater Technical Associates
Los Alamos, NM
Edgewater Technical Associates is seeking qualified candidates for a Program Manager 2 (Infrastructure) opportunity in Los Alamos, NM, to support the Los Alamos National Laboratory.
Added 4 mins ago
Product Manager, Acquisitions - May 2026
SpotHero
Chicago, IL
The Product Manager, Acquisition owns and executes on opportunities to bring new drivers to SpotHero. You'll own the acquisition roadmap, partner with product leadership on strategy, and…
Added 4 mins ago
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SAP Success Plan Manager - Specialist - West
SAP IT Business Systeme
San Ramon, CA
- $151,900 to $340,900 USD / year
…including C-suite.• Clear, effective communication, translating technical progress into business language and keeping stakeholders informed under…
Added 5 mins ago
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Lab Lab Supervisor
Visionworks
Louisville, KY
- $17.26 to $22.87 USD / hour
7. With the support of the General Manager and/or the District Technical Manager conduct lab associate performance appraisals, and coaching / counseling meetings when expectations are not…
Added 5 mins ago
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Lab Lab Supervisor
Visionworks
Louisville, KY
- $17.26 to $22.87 USD / hour
7. With the support of the General Manager and/or the District Technical Manager conduct lab associate performance appraisals, and coaching / counseling meetings when expectations are not…

OSG

Client Experience, Implementation Project Mgr

Carol Stream, IL, United States

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Job details

Experience: 2+ years of client-facing project management, implementation, or business analysis experience handling print/mail or data-related projects.
Posting language: English
Posted: Nov 2, 2026

Original job description

OSG is a global provider of leading customer engagement and payment solutions. We help clients integrate critical customer interactions to optimize working capital and drive profitable business growth. Our solutions connect the entire customer experience by aligning transactional, payment, and marketing touchpoints for simplified operations and smarter engagement. Powered by innovative technology and data-driven insights, we build tailored, digital-first strategies for a range of industries. Our clients benefit from a partnership that values simplicity, security, and connectivity, for today and for tomorrow’s innovation. We are looking for a talented Client Experience - Implementation Project Manager to help support our growth and expansion of services. You will lead the client’s project team to implement effective print, mail, and electronic communications for their end users. The role blends project management with business analysis. You will own implementations from sales handoff to production, and you will gather, analyze, and document requirements that development and composition teams build from. The work is technical in nature and involves close collaboration with development to onboard client-specific projects across the company. Job Details

Client onboarding: Lead onboarding for new clients, ensuring a smooth transition from sales to implementation.
Project management: Manage new client implementations, new products for existing clients as well as oversee change management requests from an existing client base.
Project planning: Design projects and build detailed plans with timelines, milestones, resources, and deliverables.
Requirements gathering: Lead discovery sessions and stakeholder interviews to collect clients’ business requirements.
Requirements translation: Turn client needs into clear functional and technical requirements, user stories, and acceptance criteria for development and composition teams.
Data analysis and mapping: Analyze client data files (XML, EDI, delimited, and fixed-width), build data maps, and define business rules and field-level logic.
Solution customization: Work with clients to understand their specific needs and tailor solutions to their unique business requirements.
Process analysis: Document current-state and future-state workflows, identify gaps, and recommend process improvements.
Prioritization and scope: Help stakeholders prioritize requirements, manage scope, and assess the impact of change requests.
Client communication: Serve as the primary point of contact during implementation, providing regular updates and addressing concerns or questions.
Status and risk: Communicate progress, highlight risks and options, manage expectations, and propose creative solutions.
Project coordination: Collaborate with internal teams so every part of the client’s solution is properly configured and delivered.
Testing and validation: Coordinate all aspects of testing (functional, performance, QA, and UAT), trace requirements through build, and validate output against requirements.
Documentation: Create and maintain business requirements documents, specifications, process workflows, project plans, and meeting notes.
Reporting and insight: Provide clear, actionable reporting and metrics, and use production results to identify trends, issues, and improvement opportunities.
Training and demos: Conduct client training and product demos to support adoption.

Required Qualifications

2+ years of client-facing project management, implementation, or business analysis experience handling print/mail or data-related projects.
Experience developing, facilitating, and leading project plans in a B2B setting.
Strong data mapping skills and experience writing business and technical requirements.
Experience with project management software such as Azure DevOps, Smartsheet, or MS Project.
Proficiency in MS Office Suite, especially Word and Excel (including working with large data sets).
Excellent written and verbal communication, with the ability to explain technical topics to non-technical audiences.
Strong interpersonal skills and the ability to build and maintain relationships.
Demonstrated organizational and time management skills, with the ability to keep work moving and on track.
Ability to work onsite at the Carol Stream, IL facility.

Preferred Qualifications

Bachelor’s degree in Business, Information Systems, Project Management, Communications, or a related field.
Knowledge of XML (a significant plus) and experience with electronic data interchange (EDI).
Print/mail industry experience.
Financial institution, credit union or healthcare client experience.
Experience with agile methodologies.
Familiarity with process modeling (such as workflow diagrams or Visio) and basic SQL or data query tools.
Customer-service orientation and the ability to learn processes quickly.

Location

This is an onsite position based at OSG’s Carol Stream, IL facility. Remote and hybrid arrangements are not available during the first year. After successful completion of the 1-year probationary period, one remote day per week may be possible. Candidates must be local to the Carol Stream area or able to commute daily; relocation assistance is not offered.

Benefits

Paid time off (PTO)
Medical, dental, and vision plans
Employee assistance program
Life insurance and long-term disability (LTD) plans
Supplemental life insurance
Voluntary accident and critical illness insurance
Flexible Spending Account
401(k) plan

OSG offers equal employment opportunity and will not discriminate on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

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