Senior Office Assistant - Probation

General Description of Duties

**Position subject to close at any time**

NOTE TO INTERNAL APPLICANTS: INTERNAL CANDIDATES IN THE SAME CLASSIFICATION AND/OR PAYGRADE AS THE POSITION POSTED WILL NOT RECEIVE A PAY ADJUSTMENT IF SELECTED.

Under general supervision, the purpose of the position is to provide routine to moderately complex clerical support to the assigned supervisor. Employees in this classification function at journey level and are accountable for the accuracy of both routine and non-routine clerical support duties performed as dictated by the nature of department. Position may be assigned to a large operating unit and perform a broad array of routine secretarial support functions, or assignment may be to a smaller specialized unit wherein incumbents perform specialized duties in supporting department objectives.Essential Job Functions The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Performs a variety of routine and moderately complex secretarial functions, e.g., data entry, typing, reports preparation and processing, documentation review; gathers, and prepares data as directed; provides information to supervisor; May receive payments from probationers for cost of supervision and community service insurance and conversion and maintain reports of such.
• Generates various routine and moderately complex correspondence, articles, memos, agendas, orders, reports, forms, manuals, or other relevant materials appropriate to the assigned department; may be required to calculate or review statistical data or reports.
• Assists in gathering information for probation personnel from a variety of sources, including public and private social agencies, law enforcement agencies, courts, employers, etc. Assists in verification of social and legal history data pertaining to probationers; assists probationers in completing questionnaires and assessments.
• Files or retrieves from file materials and documents by the number, alphabet, or code; assists with record keeping duties and filing systems relevant materials appropriate to assigned unit.
• Prepares, reviews and processes various departmental forms, reports and documents for accuracy; Runs FCIC/NCIC criminal histories on probationers.
• Receives telephone inquiries and concerns, ascertains the nature of the call, and resolves personally, directs to the appropriate individual or department, or acts as liaison to the assigned supervisor.
• Serves as a receptionist, greeting and answering inquiries from the general public and business community related to departmental operations, structure and procedures.
• Assists with specialized projects to support the administrative processes of the department.
• Assists with the resolution of minor routine administrative and operational problems.
• Performs data entry tasks from forms, records, or files as directed.
• May assist with departmental inventory functions.
• Maintain confidentiality of information in the performance of duties.
• Attends meetings for the dissemination of information as required by the assigned supervisor.
• Performs duties as assigned/necessary which are related, or logical in assignment to the position.

Minimum Qualifications Education: High School Diploma or GED.

Experience: Two (2) years experience in clerical/secretarial support functions; or an equivalent combination of education, certification, training and/or experience.

Miscellaneous:

• Must possess and maintain a valid Florida Driver’s License.
• Must be FCIC/NCIC certified within 60 days of employment.

Knowledge, Skills and Abilities

• Considerable knowledge of modern office procedures and equipment; considerable knowledge of clerical and secretarial support functions.
• Ability to plan, organize, and coordinate schedules, meetings and travel arrangements.
• Ability to understand, follow and supervise written and oral instructions.
• Ability to communicate effectively verbally and in writing.
• Ability to establish and maintain effective working relations with management, employees, other departments, officials and the general public; knowledge of the principles and techniques of customer service skills.
• Ability to use good judgment, discretion and confidentiality in the performance of duties.
• Knowledge of business English, e.g., correspondence formats, spelling, punctuation and grammar.
• Ability to perform routine mathematical computations and tabulations accurately and efficiently.
• Ability to type 35 WPM.
• Ability to access, operate and maintain various software applications.
• Ability to operate basic office equipment e.g., computer terminals, printers, copy machines, telephone systems, facsimile machines.
• Ability to read, update and maintain various records and files; knowledge of administrative support functions, e.g., records maintenance, data analysis, reports processing, documentation proofing.

Physical Demand Requirements:

• Physical Demand: Light
• 20 pounds maximum lifting.
• Frequent (up to 2/3 of the work time) lifting, carrying up to 10 lbs.
• If less lifting involved will require significant walking/standing.
• If mostly sitting is involved will require push/pull on arm or leg controls.
• Expressing or exchanging ideas by spoken word or perceiving sound by ear.
• Good eye sight for production or safety of self and others.
• Physical agility is required in kneeling, bending, stooping, and reaching.
• Required to have clear vision at distances of 20 inches or less.

Benefits

Employee Benefits Welcome to a workplace that values you. Osceola County offers a comprehensive benefits package to fit your needs and the needs of your family. Join us in making a difference in our community, knowing we’re here to support you every step of the way. Group Health, Dental, Vision, and Life Insurance Medical and Dental Insurance at no cost to the employee. In addition, the County contributes 83% to the dependent(s) premium coverage. Deductions Per Paycheck - HRA Base Plan Coverage Employee Employee + 1 Family

Health-HRA Base $0.00 $140.89 $219.17

HRA Buy-Up $40.60 $188.28 $292.88

Dental Base $0.00 $13.10 $24.12

Dental Buy-Up $3.45 $19.82 $33.61

Vision $3.42 $6.84 $9.15

Short-Term Disability $0.00 N/A N/A

Long-Term Disability $0.00 N/A N/A

Short-Term and Long-Term Disability At no cost to the employee. The County offers Short-Term and Long-Term Disability at 60% of the employee’s weekly base salary. The employee has the option to purchase an additional 10% coverage. Employee Assistance Program (EAP) EAP provides confidential counseling and referral services to employees and their family members at no cost. Employee Wellness Program Employee Wellness Program promotes a variety of activities to encourage total well-being including physical, emotional, and financial health. Rewards can be earned. Gym Membership Reimbursement Gym Membership Reimbursement, up to $20.00 per month. Basic Life Insurance Policy At no cost to the employee, equal to one time the employee’s annual salary, rounded to the next thousand dollars. Employees can opt to buy additional Life Insurance. Employee Health Center The County provides a private health center for County Employees and eligible dependents. The Employee Health Center offers an array of primary care services, including sick visits, enhanced by x-ray services, pulmonary tests, lab work, and a dispensary offering over 200 generic medications onsite. Services at the Health Center are offered at no cost to the employees and their eligible dependents. Employees who are enrolled on the County’s Medical plan have access to the Employee Health Center on day one of employment. The Health Center is available to patients 8 years of age and older.

Vacation & Sick Leave Accruals Service Time Accruals Per Month

1 month - 5 years 8 hours

5 years and 1 month - 10 years 10 hours

10 years and 1 month - 15 years 12 hours

15 years and 1 month - 20 years 13.34 hours

20 years and over 16.66 hours

Sick Leave Accruals Classification Accruals Per Month

Full time employees 8 hours

Part time employees 4 hours

Paid Holidays Paid Holidays + 1 Floating Holiday (to be chosen by the Employee)

• New Year's Day
• Martin Luther King Jr. Day
• Memorial Day
• Juneteenth
• Independence Day
• Labor Day
• Veterans Day
• Thanksgiving Day
• Thanksgiving - Day After
• Christmas Eve
• Christmas Day

Administrative Leave 40 hours of Administrative Leave per fiscal year for Exempt employees. Sick Leave Bank Available to employees experiencing a catastrophic medical related event, with up to 240 hours per fiscal year. Enrollment required. Vacation/Sick Leave Buy-Back Program Eligible employees may sell back up to eighty (80) hours of accrued leave per fiscal year. (This program is subject to availability of funds and may be amended or terminated at any time without notice.) Paid Bereavement Leave Up to five (5) working days off. Tuition Reimbursement Up to $1,600 per Fiscal Year, for degree seeking employees. Degree must be related to employee’s current position. Membership in the Florida Retirement System The County is a Florida Retirement System Employer! For Fiscal Year 2026-2027, County contribution for Regular Class members is 13.59%, subject to a mandatory 3% employee contribution. Rates and Contributions are set by Florida Legislation. A 457b Deferred Compensation Program A 457b Deferred Compensation Program is also available to help employees boost their retirement saving goals, with pre-tax and post-tax contributions, as well as IRA plan options. Employee sponsored. Employee Recognition Program We see your hard work, and we celebrate it! Through our Employee Appreciation Committee and the "You've Been Caught Doing Good" program, we recognize outstanding performance or accomplishments with prizes including monetary rewards and merchandise.