Orthotics Fitter and Intake Coordinator

Position Summary We are seeking a compassionate, detail-oriented Orthotics Fitter who will also manage patient intake and front-office coordination. This hybrid role combines hands-on patient care with administrative support, ensuring every patient receives a professional, efficient, and positive experience.

Key Responsibilities

? Orthotics Fitting & Patient Care

• Evaluate patients for appropriate orthotic devices (bracing, supports, post-operative devices, etc.)
• Take accurate measurements and perform proper fitting and adjustments
• Educate patients on device use, wear schedule, care, and safety
• Document all fittings, patient interactions, and clinical notes accurately
• Follow clinical protocols and collaborate with practitioners, therapists, and physicians
• Maintain inventory, organize stock, and prepare devices for fittings
• Monitor patient follow-up needs and outcomes

? Intake Coordination & Front Office Support

• Greet patients and provide excellent customer service (phone, email, in-person)
• Gather patient demographics, insurance information, referrals, and authorizations
• Verify insurance eligibility and obtain prior authorizations when required
• Schedule appointments and coordinate patient flow
• Upload/scan documentation and maintain accurate electronic records
• Communicate with doctors’ offices, case managers, and patients regarding care plans
• Assist with billing documentation and clinical paperwork
• Ensure HIPAA and compliance standards are maintained at all times

Qualifications

• Previous experience as an Orthotics Fitter, Medical Assistant, or similar role (preferred)
• ABC/BOC Orthotic Fitter Certification (or willingness to obtain) preferred
• Knowledge of orthotic devices and patient care practices
• Experience with medical scheduling and/or intake
• Strong organizational skills and attention to detail
• Excellent communication and customer-service mindset
• Ability to multitask in a fast-paced clinical environment
• Comfortable working with EMR systems and basic computer skills

Personal Attributes

• Compassionate and patient-focused
• Professional demeanor and positive attitude
• Problem-solver with initiative
• Reliable, punctual, and team-oriented

Physical Requirements

• Ability to stand, bend, and lift devices as needed (up to ~25–30 lbs)
• Manual dexterity to adjust/fabricate minor device modifications