Scheduler, Physician Appointments

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POSITION SUMMARY

• Responsible for performing a variety of administrative duties in support of Orthopedic One patients, providers, and staff.

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RESPONSIBILITIES AND ACCOUNTABILITIES

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Scheduling Phones:

• Answers calls from busy scheduling queue to schedule patient appointments.
• Uses physician protocols, insurance participation information, and patient preference to determine most appropriate approach to schedule patients
• Calls patients to reschedule appointments as assigned.
• Takes necessary steps to ensure correct patient identification.
• Communicates professionally with physician offices. Provides appropriate notices for same/next day add-ons and cancellations.
• Collects information and accurately performs data entry in EMR to create or maintain patient demographic information, referral source, transition of care, referring provider and other information as required.
• Attends to other scheduling tasks including: Scheduling patients for approved injections; Retrieving voicemails and making return calls; Other scheduling tasks as assigned
• Process outgoing mail as well as incoming and outgoing fax communications.
• Completes other duties as assigned by the Supervisor.
• Processing Referrals:

• Process incoming referrals following department policies and procedures, within 24 hours of receipt

• Accurately documents all scheduling attempts and reports results to supervisor

• Communicate timely to referring provider office efforts to schedule referred patients

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Initiative:

• Seeks out assignments, added duties, or opportunities to learn when assigned work is complete, as patient census or workload permits, or to otherwise fill down time productively.
• Proposes new ideas, makes suggestions, and seeks opportunities to improve processes or workflow through appropriate channels.
• Attempts to problem solve when assigned work is disrupted, equipment is down, etc. before involving supervisor.

• TEAMWORK

• Teamwork:

• Willingly provides coverage, volunteers assistance, and maintains workflows within department as needed without direct instruction/supervision.

• Works cooperatively and refrains from participating in negative conversations.

• Shares knowledge and insights with co-workers in a constructive manner.

• Works to solve problems and address conflicts with appropriate person directly before involving leadership or uninvolved peers.

• Is considerate of others in the work environment with regard to taking breaks or meal periods, use of computer and phone, noise level in the department, etc.

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POLICIES AND PROCEDURES

• Policies and Procedures

• Knows and complies with policies and procedures as enumerated in the Orthopedic One Employee Handbook and policies and procedures documents.

• Provides assistance and support to leadership in implementing policies and procedures as necessary.

• Actively participates in training, and conducting day to day work activity by adhering to all policies and procedures as enumerated in compliance and risk management programs.

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QUALIFICATIONS

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Education, Experience, Certification and Licensure Requirements:

• High School Diploma or equivalent required. Previous customer service experience required and computer skills are required; medical office experience including use of EMR system is preferred.