Advanced Practice Provider Manager

The APP Supervisor provides clinical, operational, and professional leadership for Advanced Practice Providers (Nurse Practitioners and Physician Assistants) within a multidisciplinary practice. This role is accountable for optimizing patient access, provider productivity, clinical quality, and APP engagement while ensuring the delivery of safe, evidence-based, patient-centered care. Serving as the primary operational leader for the APP team, the APP Supervisor partners closely with physicians, practice leadership, and support departments to develop care models, improve workflows, standardize clinical practices, and support the continued growth of the practice.

Responsibilities:

Clinical Leadership & Care Delivery

• Provide day-to-day clinical leadership and support to APPs across their service line(s).
• Promote adherence to evidence-based medicine, clinical protocols, and standardized care pathways.
• Ensure appropriate patient assessment, triage, treatment planning, and follow-up care.
• Collaborate with physicians on complex clinical cases, escalation pathways, and care coordination.
• Support safe prescribing practices and compliance with controlled substance regulations.
• Foster a culture of clinical excellence, accountability, and continuous improvement.
• Monitor and promote high standards of documentation, coding accuracy, and clinical compliance.

Operational Leadership & Performance Management

• Oversee APP scheduling, clinic templates, and resource allocation to maximize patient access and provider utilization.
• Partner with operations leadership to align staffing models with patient demand and organizational objectives.
• Evaluate and optimize patient flow, throughput, and care delivery processes across clinic and procedural settings.
• Monitor and drive performance against established operational and clinical metrics, including:
• APP productivity
• Patient access and wait times
• Template utilization
• Visit volumes
• Documentation completion rates
• No-show and cancellation rates
• Quality and patient experience measures
• Identify operational barriers and lead workflow improvement initiatives to enhance efficiency and patient outcomes.

APP Supervision, Development & Engagement

• Directly supervise APP team members and provide ongoing coaching, mentoring, and professional development.
• Conduct performance evaluations and establish individual performance goals aligned with organizational objectives.
• Support recruitment, onboarding, orientation, and retention of APP staff.
• Identify educational opportunities and coordinate ongoing clinical training and competency development.
• Address performance concerns and collaborate with Human Resources and leadership on corrective action plans when necessary.
• Promote a collaborative and engaged provider culture focused on accountability, teamwork, and professional growth.

Interdisciplinary Collaboration & Care Coordination

• Serve as the primary liaison between APPs, physicians, clinical staff, operations leadership, and ancillary departments.
• Facilitate communication and alignment across:
• Physicians
• APPs
• Nursing and Clinical Support Teams
• Front Office Operations
• Physical Therapy
• Diagnostic Imaging
• Ambulatory Surgery Centers
• Surgical Specialists and Referral Partners
• Support seamless patient transitions throughout the continuum of care.

Quality, Compliance & Patient Experience

• Ensure compliance with federal, state, and organizational policies, including scope-of-practice and regulatory requirements.
• Support quality improvement initiatives and clinical performance monitoring.
• Monitor patient satisfaction data and implement action plans to improve the patient experience.
• Participate in audits, accreditation activities, and compliance reviews as needed.
• Assist with development and implementation of clinical policies, procedures, and best practices.

Strategic Leadership & Program Development

• Partner with physician and operational leadership to support strategic growth initiatives for multi-disciplinary services.
• Assist in developing innovative care delivery models that improve patient access and provider efficiency.
• Evaluate staffing needs, APP utilization, and service expansion opportunities.
• Contribute to budgeting, workforce planning, and provider capacity management discussions.
• Participate in organizational committees, leadership meetings, and special projects as assigned.
• Serve as a key leader in advancing the organization's clinical, operational, and patient experience goals.

Qualifications:

Education:

• Master’s Degree or Doctoral Degree from an accredited nurse practitioner or physician assistant program.
• Current unrestricted NP or PA license in New York State.
• DEA registration and prescribing authority as required.
• Current specialty certifications applicable to role.

Experience:

• 5+ years of clinical experience, preferably within pain management, orthopedics, spine, physiatry, neurology, or related specialty.
• Prior leadership, supervisory, preceptor, or program development experience preferred.
• Demonstrated experience managing clinical workflows, provider productivity, and interdisciplinary teams.

Performance Requirements:

• Strong clinical leadership skills with the ability to mentor, develop, and support Advanced Practice Providers in a collaborative care environment.
• Knowledge of pain management, musculoskeletal care, clinical workflows, and evidence-based treatment protocols.
• Understanding of healthcare compliance, scope-of-practice requirements, controlled substance prescribing regulations, and quality standards.
• Strong operational management skills with experience optimizing provider productivity, patient access, scheduling, and workflow efficiency.
• Ability to analyze clinical and operational performance metrics and implement data-driven improvement initiatives.
• Working knowledge of electronic medical records (EMR), practice management systems, and healthcare reporting tools.
• Exceptional communication, relationship-building, and leadership capabilities.
• Ability to effectively collaborate with physicians, APPs, clinical staff, operational leaders, and ancillary service providers.
• Excellent verbal and written communication skills.
• Excellent interpersonal, coaching, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to manage competing priorities and meet deadlines.
• Strong analytical, critical thinking, and problem-solving skills.
• Ability to adapt to changing clinical, operational, and organizational needs.
• Ability to prioritize tasks, delegate responsibilities appropriately, and drive accountability across teams.
• Demonstrated commitment to patient-centered care, continuous improvement, and professional excellence.
• Ability to lead change initiatives and support organizational growth and strategic objectives